Thursday, February 1, 2024

Important notice: Temporary Disruption to DTX Studio™ Software Services for System Upgrade

Image ©Nobel Biocare 

Since I know a lot of you folks are using DTX Studio™for your imaging solution, I thought I'd pass this along.  An upgrade to their system is happening soon (February 2nd to February 5th) and while they have it scheduled for over the upcoming weekend, some of you may be trying to access your data over that timespan.  The company always tries to keep an updated list of client emails, but occasionally things don't reach the intended recipient or get eaten by gremlins in the interwebs. So I figured I'd provide this info as a public service.  DTX Studio™is a great imaging and design program which a lot of us rely on.  That means upgrades happen and unfortunately occasional downtime is really the only way that new functionalities are delivered. 

Here is the info I received today regarding the pending upgrade:

Dear Valued DTX Studio™ Software Customer,
As part of our commitment to enhancing our services, we are excited to inform you about the upcoming upgrade of our ERP system. This move is a significant step forward in improving the efficiency and capabilities of our operations. Although we are doing our best to make this upgrade as smooth as possible, we would like to inform you in advance that during this transition, there will be a temporary impact on our license processing and in-software orders processing.
Starting Friday 2nd Feb, and until Monday 5th Feb 2024, DTX Studio licensing and ordering process will be temporarily out of order, affecting:

No new licenses can be activated (nor upgraded)
New installations of DTX Studio software and activations /deactivations of Plus+ features for DTX Studio Clinic won’t be possible

Orders via software won’t be possible:

Surgical templates for local production (in DTX Studio Implant: STL export to print locally/in lab)
Surgical templates from centralized production (in DTX Studio Implant: ordering NobelGuide)
NobelProcera services
Lab orders
3shape orders
Implant consumables orders
Scan & Design orders 

We understand the importance of seamless operations for your business and apologize for any inconvenience this may cause.
This migration is a real milestone for us and will result in an improved experience for you. The upgraded operating system will enhance our ability to serve you better, providing more streamlined processes and increased reliability.
We appreciate your understanding and patience during this brief period of disruption.
If you have any urgent inquiries or concerns during this time, please don't hesitate to contact your local Nobel Biocare representative.
Thank you for your continued trust in our services.
Best regards,
Nobel Biocare Team

No comments:

Post a Comment