Trust AI Introduces "Isaac Practice OS" at Chicago MidWinter Meeting

 

For almost a year now I've been closely following the progress of Trust AI.  The company launched their dental specific LLM called Isaac last summer and it was (and continues to be) impressive. Sure you can use any LLM like Chat GPT, but Isaac is trained only in dentistry.  It has all the literature, all the terminologies, and it has been trained by specialists to give you incredible dental specific information.   After the launch of the web based Isaac, the company continued to innovate, releasing an app for both Apple and Android in the last few months.  Isaac is now with you no matter where you go.

However, those steps were only first steps.  I've been under an NDA on this for a few months, but I've been quietly watching the company work toward something truly groundbreaking.  For decades now dentistry has been using practice management systems to run offices efficiently.  The result has been some pretty incredible progress.  The drawback is that those efficiencies have created an ecosystem of "add ons".  Most offices are now currently running several pieces of software that interface with the PMS to allow greater efficiencies in workflows.  Most of those extras work quite well, but each of them carries an added monthly cost.  To achieve those efficiencies offices suffer "cost creep" as more and more monthly fees build up.

Trust AI decided to build a new PMS from the ground up, building the functions that cost extra directly into the system.  No more "cost creep" because those add-ons aren't needed.  The result is a brand new PMS called Isaac Practice OS that has, at its core, AI built into everything.  The AI in the components talk to the AI in the core code.  They understand each other and, more importantly, they understand dentistry.  It's like nothing dentistry has ever seen before.

Most dentists, myself included, have a PMS that they've used for years.  Quite simply, there isn't enough benefit of changing systems.  Are we happy with our current systems?  Most doctors will say no, but there also isn't enough benefit to go through the hassle of changing to a different one with its own set of problems.  From what I know of Isaac Practice OS, now the change is worth it.

Below is a recent post on LinkedIn from Bernard Casse, the CEO and cofounder of Trust AI.  Bernard is the one that created Isaac and Isaac Practice OS.  I highly recommend that you read it...

$1/month.

That's what it costs to try the platform that had dentists coming back to our booth 3 and 4 times (for real!) at Chicago Dental Society 2026 – dragging their hygienists, their front desk staff, and their peers back with them.

What did they keep coming back to see?

An entire workflow: insurance verification, treatment plan, claim creation, review, and submission – done live in 5 minutes. Start to finish. The insurance claim alone? Produced in 60 seconds by 7 AI agents working together. That's the same claim that takes your front desk 45 minutes (on a good day!).

That's 𝐈𝐬𝐚𝐚𝐜 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐎𝐒 (recently featured in Dentistry Today). Built with AI at the core. Not another bolt-on. Not another "AI-powered" feature duct-taped to a legacy PMS built in 2005.

One AI-native platform. AI Scribe. Live Perio. Insurance verification. Treatment planning. Claim creation. Submission. And more... End to end. No workarounds. No toggling between five systems. No hold music.

The number one thing dentists asked us about at CDS? 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐛𝐢𝐥𝐥𝐢𝐧𝐠 → and the revenue they know they're leaving on the table. We hear you. Medical billing is coming in v2.0 and I'm going deep on this in a Forbes article publishing next month.

The legacy PMS era is over. You already know it. You feel it every Monday morning when your front desk is an hour into a single claim.

We're letting 200 practices in at $1/month for 2 months. Then it's $299/month with over $2,000 in value built in. First come, first served. Once the 200 spots are gone, they're gone.

👉 Sign Up: https://lnkd.in/dQzxKVky

Dr. Paul Feuerstein Wins "Dental Technology Lifetime Achievement Award"

 

Somethings just make you smile, and this is one of them.  For over thirty years I've been friends with Dr. Paul Feuerstein and Dr. Marty Jablow.  We met in the very early days of dialup Internet and have been close ever since.  We've traveled together, lectured as a trio, and eaten at a lot of amazing restaurants.  I treasure them like brothers.

Last week at the VIP Summit in Chicago, Marty and I presented Dr. Paul with the Dental Technology Lifetime Achievement Award.  It was well deserved.  Paul has been practicing dentistry for 52 years.  He installed one of the very first office computer systems into his office in 1978.  He was a dental tech expert before I was even out of high school.

He has worked with darn near *any* dental tech that you've heard of.  One of the coolest things he was involved with was a startup out of MIT.  In the early days of intraoral scanning, he worked with three graduate students who were working on one of the first full motion scanning systems.  That system was eventually sold to 3M and brought to the dental market.

Added on to his incredible knowledge and skill is the simple fact that he is truly one of the nicest people you will ever meet.  He's one of those people that you meet and just like.  There aren't a lot of those people in this world, which puts in him in very rare company.  He's also got a contact list that you wouldn't believe.  He has the uncanny knack to remember practically everyone he meets.

I'm so proud of Paul!  He is still seeing patients 52 years after getting his degree as well as being the Editor in Chief of Dentistry Today.  We can *all* learn a lot from this guy.  Not only about dental tech, but about how to be a good human being.  It was one of my life's greatest honors to be part of giving him that award.

Taking a Few Days Off for the Chicago MidWinter Meeting

 

One of the biggest and best industry meetings is this week.  It's time for the Chicago Dental Society's MidWinter Meeting!

I'll be back next week with some reports on what I saw and what happened.  It's hard to post on the road, so thanks for understanding!

Proud to Announce... The Technology Evangelist Podcast is #7 on "Top 25 Dental Podcasts" of 2025!!!

First off, I try to be humble.  No one wants someone else to always be droning on and on about themselves.  However, I'm also a firm believer in celebrating your successes.  I think, especially in dentistry, it's easy to ignore your successes and focus on your failures.  So, with that out of the way, I want to celebrate a recent success...

Today I received word that The Dental Podcast Directory announced their results for the "Top 25 Dental Podcasts of 2025".  In the 2025 voting, The Technology Evangelist Podcast came in at #7!!!

I'm incredibly honored and excited about this, which probably goes without saying.  We only started releasing episodes in May of 2025 and I've been stunned by the reception we've received across the industry.  Of course, like I've said here before, a podcast is nothing without an audience and I am *so* grateful for all of you who listen and watch every week.

I have been writing for dental publications since about 1998, but the one drawback to analog articles is that the author never knows if it was read by 1 person or 100k.  That's what brought me into blogging.  I could tell how many people were reading.  I could actually look at the numbers and see if I was covering topics people were interested in.

However, video is a completely different animal.  It allows the audience to actually get to know the people and to get some insights into what they are all about.  To that end, I've really worked to bring a wide variety of guests in.  There are so many interesting people in our industry and often they work behind the scenes.  I've tried to give some of those people a way for everyone to meet them and understand what they do.  It takes a huge number of smart people to keep dentistry moving forward and I love giving people a chance to tell their stories, provide their information, and let others learn about them.

If you voted for us, thank you!  Rest assured there are many more episodes to come!

If you'd like to watch or listen, you can find us on the following platforms:

• Apple Podcasts
• Spotify
• YouTube
• Amazon Music
• iHeart Radio
• GoodPods
• Dental Town
• The Medidenta website

SHOFU Beautifil II LS - Lives Up to Its Name

 

Before I get to today's post, I want to let you know that SHOFU will be at the Chicago MidWinter Meeting next week.  Their booth is number 2815.  They will have product samples available.  If you won't be in Chicago, you can still get samples of their products.  Please feel free to contact your Territory Manager to request them.  That info can be found by clicking this link.  Now that you know how to get samples, let's get to a discussion on a SHOFU product I'd like you make you aware of...

I'll gladly admit that I am a dental materials geek.  I've always been fascinated by the 'why' and the 'how' of things.  To be completely honest, I didn't realize how much that would come into play as a dentist.  I was always drawn to the field and that interest started when I was just three years old.  At that time in my life, I had no idea how much my choice to enter dentistry would factor into that interest.  Because of that I've tended to do a deep dive on many of my materials choices over the years.  One of the things that really piqued my interest was the subject of adhesive dentistry and composites.

There are a lot composite restorative materials on the market, but there are lots of differences between them.  For sure the category is not a 'one size fits all' kind of thing.  I've always been a guy who keeps a few different products around so that I can completely match a difficult anterior case.  Sometimes I use a less aesthetic material in the posterior because the patient has a high caries rate.  There are a lot of variables when it comes to materials *and* patients.

Then you factor in costs.  Do you want to keep your money tied up in several different lines of composite?  Can those resources be better served elsewhere?  Doctors routinely are confronted with these, sometimes difficult, decisions every day.

Today let's discuss a way around that dilemma.  SHOFU has a terrific material called Beautifil II LS and it is pretty amazing.  The material is a nano-hybrid.  Why is that important?  Nano-hybrids have incredibly tiny filler particles and that makes them polish incredibly well.  That's critical in anterior restorations.  In the case of Beautifil II LS that structure also combines to create light transmission and diffusion properties similar to both dentin and enamel.  That helps the material to blend really well and minimizes the need to layer to create life-like restorations.  The polish and optics make this a great material choice for restorations in the cosmetic zone.

However, aesthetics are just one aspect that make Beautifil II LS a terrific restorative choice.  It is a truly universal composite which is suitable for the posterior as well.  Those same nano-particles are also amazingly important in posterior restorations.  The material is highly filled (83.3%) and that high filler load gives it strong resistance to wear (0.52%) as well as low volumetric shrinkage (<2%) which gives it incredible strength under occlusal loading.

Beautifil II LS also contains SHOFU's proprietary Giomer Technology.  There is a big focus for restorative materials to have "bioactivity", and I think that is a good thing.  However, we don't have a lot of long term data on many of those materials.  Giomer Technology has been around and in use for about 20 years and has a great track record.

Giomer is super interesting.  It is a surface pre-reacted glass-ionomer (S-PRG) filler that was developed by SHOFU.  It basically creates a hybrid material that has glass-ionomer like fluoride release and ion exchange being imbedded in a composite that has incredible aesthetics & polish.

However, just because it's *similar* to glass-ionomer, it also has some tremendous advantages.  Giomer particles release:

• Fluoride
• Strontium
• Sodium
• Borate
• Aluminum
• Silicate

These ions produce several biologic effects:

• Fluoride release + recharge capability from topical fluoride exposure
• Acid neutralization and reduced enamel solubility
• Promotion of remineralization and tooth strengthening
• Antibacterial and antiplaque activity against cariogenic pathogens
• Inhibition of matrix metalloproteinases (MMPs) → potential bonding longevity benefit

All of these things combine to make the material bioactive.  Of course it's also strong, shade stable, and polishes to a glass like finish.

One other factor that makes SHOFU a good choice is their price point.  As I mentioned above, running a dental practice is not only about hand skills and great material choices, it's also (unfortunately) a business.  Doctors are constantly walking a tightrope where we try and balance costs with production.  An office has to be profitable to survive.  It's a difficult thing to do.  I've said for years that you can have the best clinical skills on the planet, but if you cannot stay in business you're not going to help very many people with those skills.  That's where another great point about SHOFU comes into play.  The price of many of their materials is around 30% less than some of the other well known brand names.

For young doctors with high student loan debt or doctors looking for ways to trim their operating costs, SHOFU products can be a good business choice as well as a great material choice.

I'll wrap up today's post by saying that I think Beautifil II LS is a terrific material and is *highly recommended*.  

Interested in 3D Printing or Digital Dentistry? Stop by Medidenta at Chicago MidWinter Meeting

A short post for today, but it's information I want to be sure you see.

We're only a week away from the Chicago MidWinter Meeting and I'm really excited to be heading there.  As most of you know, I've been working with Medidenta on helping get the word out about the world of digital dentistry.

This year on Thursday I'll be spending some time in the Medidenta booth with is number 2715.  You'll see it readily identified as "Medidenta" and "Prophy Magic" (which is one of the biggest selling brands).

If you're planning on being in Chicago and stop by the exhibit hall, please come by and say hello.  I'll be there to discuss the whole concept of  "digital dentistry" and what the future holds.  Medidenta has an entire line of equipment devoted to that goal and I'd love to talk to you about it and answer any questions.  I'm super excited about the future of the profession.  For years we've heard the term "digital workflows" but now, thanks to companies like Medidenta, it's actually a reality.  So please stop by and see what the future has in store.  I know you'll be as impressed as I am.

Dentistry is about to see some major changes in how we practice and I'm excited to share some of those with you.  So be sure to stop by booth 2715 on Thursday.  I'd love to meet with you and answer questions.

On Friday I'll be doing a lecture with Dr. Paul Feuerstein and Dr. Marty Jablow in the morning and then I'm  participating in a panel Q&A with Paul, Marty, and Dr. David Rice on Friday afternoon.  If you happen to be at either course, please come up and say hi.
 

Amazon Announces Drone Delivery in Kansas City

 

I'm a Kansas City guy.  I grew up in the area and never left.  College?  University of Missouri - Kansas City.  Dental school?  UMKC as well.  I'm a midwest guy and I probably will be for the rest of my life.

Now KC doesn't have a lot of exciting things.  We're just big enough to have an NFL team and my beloved KC Royals.  We're also not big enough to have a lot of big city problems, which is one of the things I love.  Yet, we *are* just big enough to have some cool things come to the area.  About a decade ago, I was one of the first people in the US to have Google Fiber.  KC was an early market for Google and I quickly had fiber both in my home as well as my office.

Now comes word of another cool tech coming to the area.  In case you haven't heard, Amazon has been working on drone delivery for a few years now.  The idea is for customers to order and within a short amount of time a delivery drone flies into your yard and delivers the goods.  I'm not going to get into all the potential problems that come with drone delivery.  Anytime a new tech comes along, there are always naysayers and there are usually problems.  That goes with the category of improvement.

No, I'm not about the problems, I'm about the cool tech factor in this.  I've been flying drones for years.  Heck, I actually was buzzing my DJI around earlier today.  My drone history goes back to the first one I flew.  I had to buy a kit and I built a hexa-copter that looked more like an Erector Set than a flying machine.  Needless to say I'm fascinated by how far drones have evolved.  Welcome to Amazon Prime Air.

Amazon's delivery drones are currently capable of carrying five pounds or less and they have a fifteen mile radius.  That means for this initial program, if you live within 7.5 miles from the facility, your light weight package may be coming right to your front yard.  Even with that small area, Amazon can cover over 177K people and is planning on expanding that in the first half of 2026.  KC isn't the first area to see these drones.  From what I understand, there are 6 other cities in the US that are currently having deliveries via Amazon Prime Air.

Currently the drones are only flying in daylight hours with that five pound limit.  However, those offerings will both expand with time.  I'm going to do some digging and see if I can find out more about the navigation system they are using and how truly autonomous these things are.  Militaries around the world are flying drones, large ones, routinely with little news of incidents.  They have also completely changed the scope of the war in Ukraine.  We're seeing tremendous advancements in the area of devices that can fly with minimal human intervention.  I'm interested to see what the future holds.