My Yearlong "Deep Dive" on VOCO GrandioSO 4U

 

For about a year, I've been following and working with VOCO's newest composite, GrandioSO 4U and today's post is my take after a fairly long time of studying it and using it.

In today's workflow environment doctors usually handle anterior and posterior restorations differently from a materials standpoint.  The most common choice in the posterior is for some type of bulk fill material.  The way bulk fill materials work is to be created with more translucency.  It's the translucency that allows the curing light to reach deeper into the material for adequate photo polymerization.  The drawback to that is that due to their inherent translucency, those materials also aren't quite as aesthetic.  In the posterior, this doesn't normally affect the aesthetics.  If the material is a relatively close shade match, the only people who will ever be aware of the translucency is another professional doing an exam.

In the anterior doctors normally reach for a highly aesthetic composite to provide outstanding cosmetic results.  These materials are more opaque and don't have the concern about translucency.  However, due to the opacity, light doesn't penetrate as deeply and that means layering is required... and sometimes several layers.  The results can be incredible, however, the amount of time to layer and then sculpt and polish can take much longer than in the posterior.

The other technology that has become popular in the last 5-10 years is that of the "Single Shade" composite.  These materials attempt to create optical effects that allow the tooth's natural shade to show through.  This can be a good option for many cases, but what I've discovered in using them is that they work in around 85-90% of cases.  However, it's that last 10-15% where the shade match isn't adequate that creates the stress.  It's usually difficult or impossible to know for sure if there is a good shade match until after the composite is cured.  Of course once the material is cured, the choice is to remove all the material or try to layer over it to get an acceptable result.

The other problem is inventory.  Needing to keep one material for posterior and multiple brands and/or shades for the anterior is difficult to keep organized.  This is especially true with shades that aren't used frequently.  Those shades often end up somewhere in the office where they can sit unused until they expire.

What I'm excited to tell you about today is that VOCO has come up with something that addresses everything I've just mentioned... and it's name is GrandioSO 4U.

The incredibly smart people at VOCO set out to solve the problems that doctors are dealing with ... and more... as they worked to develop their latest composite... and I feel they succeeded beyond expectations.  VOCO's newest composite, GrandioSO 4U handles these problems with several key features.

I mentioned translucency in this post and that property is key to this discussion.  A translucent material allows some, but not all, light to pass through it.  Translucency lets the photons from the curing light get much deeper into the composite for a much better depth of cure.  That's why the property is so key to bulk fill materials.  GrandioSO 4U has a unique way of  dealing with this.  VOCO has created what they are calling VTT (Visual Transformation Technology).  This means the material is highly translucent when placed (for a reliable 4mm depth of cure) and then transforms to become more opaque and aesthetic during a 10 second curing cycle.  The result is incredibly lifelike and aesthetic.

My one takeaway from this VTT is that you need to *trust the material*.  Since the material has a different appearance when it's set, it may look like the shade doesn't match before curing.  If the shade guide tells you that this is the shade, believe the shade guide and trust the material.

Since I'm discussing shades, I'd also like to point out that GrandioSO 4U uses a "Cluster Shade System".  Rather than promising a single shade that will work in every case, GrandioSO 4U comes in 5 shades that cover the entire 16 shade range of the Classic VITA Shade Guide.  This translates to only keeping an inventory of these 5 shades as opposed to 16 for other composites.  Using the VOCO shade guide will give you the correct shade match for each case.

I was also impressed with the high filler percentage of this material.  GrandioSO 4U has a 91% filler load.  That means it holds up well over time, since there is more filler and less resin than other composites.  This material's filler load is actually "record breaking" in that regard.  The other benefit of this high filler load is less material shrinkage.  All composites shrink when photo polymerized.  That's just the science of light cured materials.  However, since there is less resin in this material than any other composite, that also means less material shrinkage.  VOCO's internal testing shows the polymerization shrinkage to be only 1.44% by volume.  That's a tiny amount and it means less shrinkage stress.  That means there is less stress on the margins which can lead to longer restoration life.  I always think of the margin as "the trench warfare of recurrent caries" and having better margins means less chance of cariogenic microorganisms establishing a toehold.

VOCO also managed to create a modulus of elasticity that is very close to human dentin and enamel.  That means that under occlusal loading, the material behaves much like natural tooth structure which can also mean stronger margins.

One other thing that impressed me, was the incredibly high radiopacity of GrandioSO 4U.  The material has 900% radiopacity compared to the standard used in the industry.  That means on bitewings, the restorations almost jump off the screen at you.  This provides incredibly high contrast on your radiographs compared to other materials on the market.

I haven't mentioned polishing yet, but I should.  This material polishes like a dream.  The nanohybrid filler particles allow GrandioSO 4U to be finished with a polish that really has to be seen to be believed.  Having a material that polishes easily and stays polished over time is important.  Once again I'll bring up recurrent decay.  When you can polish a restoration to give it a glass smooth polish, especially at the margin, the chance for recurrent decay is greatly reduced.

Wrapping up today's post, I know that many doctors think there isn't a tremendous difference between most composites.  GrandioSO 4U is different in that regard.  VOCO's research and development team has created a composite that I can confidently say IS different.  They have created a material that is truly "universal".  When you combine the features... a 4mm depth of cure, high aesthetics, high filler rate, low shrinkage, high radiopacity, AND a simple to use 5 shade system, you'll see that this material is a quantum leap forward.  I have been placing it warm and it handles incredibly well.  I love this material and I'm confident that you will too.  Oh, one other thing I want to make clear.  In the US the material's name is GrandioSO 4U and in other markets the name is GrandioSO Unlimited.  Don't be confused by the different names if you are reading any research.  They are the same product.

After spending quite a bit of time learning and using this material, I can confidently tell you that GrandioSO 4U is *highly recommended*!!!

Spectrum Killian, National Dentex Labs, and Open Implants Unite Under SPEKTRA to Redefine Oral Health

 

This is big news for the dental industry.  Even with the major influx of digital equipment and digital clinical workflows into the profession, there is still a need for good dental laboratories.  One of the questions I am asked routinely deals with how dental labs will survive as doctors bring more services in-house.

My answer is always that the profession *needs* good labs and I think it always will.  Personally I feel that, even though I'm a huge lover of technology, there are some things tech cannot do.  In my career I've discovered that it's rare when a new device or technique comes along that completely eliminates the need for whatever it replaced.  When it comes to dental labs there will always be a need for humans.  For cases that require difficult occlusal schemes or extremely aesthetic cosmetics, nothing yet has replaced the human brain and human eyes.

Let's also factor humans into the equation from the aspect of the doctor and the office environment.  There will always be doctors who don't want to incorporate in-office workflows for a variety of reasons.  Plus the dental lab industry has been much faster to learn and embrace digital manufacturing workflows that put them far ahead of most dental offices.

When 3D printing began to grow in the industry, I thought we might see some contraction in the number of labs.  My thoughts were that some of the smaller "mom & pop" labs might be absorbed into the larger digital labs.  However, today's post is about consolidation of three fairly large industry players.  Read on for all the details...

SPEKTRA brings engineered digital manufacturing to oral health, elevating patient care while ensuring clinicians keep the trusted, dependable experience they rely on today.

Spectrum Killian, National Dentex Labs (NDX), and Open Implants today announced that they have joined forces, uniting three of the most respected names in the dental industry under a shared commitment to technology-driven, digital dentistry. The combination converges Spectrum Killian's process-engineered manufacturing with NDX's international reach and decades of trusted clinical relationships to reimagine oral health, making advanced, digitally engineered care accessible to every practice and every patient.

SPEKTRA emerges as the parent company uniting the three businesses under a single vision. The unification reflects a shared conviction that restorative dentistry, long practiced as a case-by-case art, can be improved and engineered into a precise, repeatable science, delivered through scalable digital workflows.

"For too long, dentistry has been fragmented and slow to adopt digital technology. The clinical tools, the materials, and the manufacturing behind them were never built to work together" said Charbel Louis Karam, Chief Executive Officer of SPEKTRA. "SPEKTRA is changing that."

Through its companies, SPEKTRA is building an interconnected oral health ecosystem that unites technology, manufacturing, and clinical care to redefine the future of care. As practices adopt intraoral scanning and chairside workflows, the manufacturing and support behind those tools have remained fragmented across providers and platforms. SPEKTRA is built to close that gap.

Joining SPEKTRA's oral health ecosystem, Spectrum Killian brings the discipline of engineered manufacturing, breaking restorative work into documented, repeatable steps across its Centers of Excellence in California. NDX reaches clinicians through an expansive international network of local laboratories, built on high-volume infrastructure and relationships earned over decades. Together with Open Implants, an FDA-registered implant component manufacturer, the combined organization is positioned to advance clinical support and patient care with a level of precision and consistency dentistry has long needed.

"For too long, dentistry has been fragmented and slow to adopt digital technology. The clinical tools, the materials, and the manufacturing behind them were never built to work together" said Charbel Louis Karam, Chief Executive Officer of SPEKTRA. "SPEKTRA is changing that. We are building one integrated oral health ecosystem where the clinician and everything standing behind the restoration finally move as one. Together, we will redefine oral health to better serve our patients and the clinicians."

Clinicians built the trust that dentistry runs on. SPEKTRA is built to strengthen it, giving clinicians a partner they can count on and the technology, scale, and support to raise what every restoration can deliver for the patient in the chair.

About Spectrum Killian

Operating from its Centers of Excellence in California, Spectrum Killian engineers restorative work into documented, repeatable steps, delivering precision restorations at scale. Visit https://www.skdla.com to learn more.

Coppermine Capital is a Concord, Massachusetts-based private capital investor. The firm invests in healthcare services, business services, niche manufacturing, and impact-focused businesses, partnering closely with management teams to drive operational excellence and create lasting value for all stakeholders. Spectrum Killian is one of four investments Coppermine has made in the dental industry.

About National Dentex Labs (NDX)

National Dentex Labs (NDX) is one of the largest global dental laboratory networks, serving clinicians through an expansive network of local laboratories and clinical relationships built over decades. Visit https://nationaldentex.com to learn more.

About Open Implants

Open Implants is an FDA-registered manufacturer of implant components located in Orange County, CA. Open Implants 510(k) cleared proprietary products have been designed under rigorous design controls. Ensuring that Open Implants products provide the highest probability of a positive clinical outcome for patients who require digital dental restorations. Visit https://openimplants.com to learn more.

About SPEKTRA

SPEKTRA brings advanced engineering and dedicated clinical support together into a single, connected ecosystem. Bringing together every vertical of oral health under one roof, it pairs engineered precision with a genuine, human partnership to give clinicians, dental groups, and DSOs the scale and support to raise the standard of care and improve outcomes for every patient they serve. Visit https://spektrahealth.com to learn more.

Transaction Advisors

Raymond James Financial, Inc. served as exclusive financial advisor to Spectrum Killian, and Mintz served as Spectrum Killian's legal counsel in the transaction. Stifel, Nicolaus & Company, Incorporated served as exclusive financial advisor to National Dentex Labs, and Paul Hastings LLP was legal counsel to National Dentex Labs' lenders.

Media Contact

Donavan Dichter, SPEKTRA, 1 (877) 720-4220, pr@spektrahealth.com, https://spektrahealth.com/

AEGIS Dental Network Launches as Independent Dental Media Company

 

Back on September 10, I made a post about the return of AEGIS Dental Network.  In my time as Chief Dental Editor & Technology Editor of Dental Products Report I got the opportunity to work with a lot of really great people in the publishing side of the dental industry.  Some of those people had worked at AEGIS previously, while some of them left DPR to work with AEGIS.  I say that because I want you to know I've got personal relationships with a lot of those people and I think very highly of them.

Like a lot of industries in the US today, there has been a lot of consolidation of different businesses as larger corporations bought up smaller ones.  While this isn't necessarily a bad thing, for publishing it meant that a lot of dental publishing ended up under large corporate leadership.  In some cases it meant those small dental publications lost a lot of their autonomy which was a large part of what made them special.  Unfortunately that meant that some of those companies lost the ability to really do what they did best.

So I'm really excited to let you know that some of my friends have "put the band back together".  AEGIS is now back as a standalone independent, dedicated media and publishing company focused exclusively on the dental market.  As someone who has spent a lot their career as a part of that industry, I'm really excited about this.   The company officially opened for business on Thursday, October 1st.  The email I received from them is below:  

AEGIS Dental Network Launches as Independent Dental Media Company

AEGIS Dental Network (https://www.aegisdental.com/) officially launches today as an independent, dedicated media and publishing company focused exclusively on the dental market. 

Led by an experienced team with deep roots in dental publishing, education, content, marketing, and commercial strategy, AEGIS enters this next chapter with a continued commitment to its customers, advertisers, contributors, and industry partners.

AEGIS will continue building on its established portfolio of trusted brands, including Compendium, Inside Dentistry, Inside Dental Hygiene, Inside Dental Technology, and CDEWorld, while continuing its existing advertising, content, education, editorial, and marketing programs. 

With this sharper focus on dental, AEGIS is positioned to be more responsive, entrepreneurial, and collaborative as it creates new opportunities for dental professionals and industry partners.

The name is returning. The team is here. The relationships continue. We look forward to partnering with you! 

Please reach out directly or let's connect: https://www.aegisdental.com/partner-with-us.html

  

With Fusion™ Denture Family, Dandy Sets a New Standard of Care

 

The progression of digital dentistry in the industry continues non-stop.   I think the digital advantages for most doctors can be summed up in two words: "speed" and "control".  In the past, analog processes were developed that certainly provided lots of control, but unfortunately analog processes, while precise, were slow.  That meant patients had to wait longer for the final product.  The integration of digital dental workflows have now brought both speed and control to the industry.

As The Technology Evangelist, I've been all in for digital workflows for my entire career.  I'm big on 3D printing for even faster turnaround, but I'll be the first to admit that not every doctor wants to go that far into digital processes.  Some doctors want to embrace the speed and control without bringing everything in house... and I get that.

For doctors looking for the efficiency and accuracy that comes with digital, but want to maintain more of a "traditional" approach, there are lots of options.  A doctor can send all of their digital clinical information to a digital lab.  That will, of course add the time of shipping the final product to the office, but you'll still get the speed and accuracy of digital fabrication.  The data to the lab moves at the speed of light.  The only delay is the physical shipping.

I'm continually impressed with what Dandy is doing.  They are working hard to bring all of the digital processes to doctors who want the speed and accuracy of digital dentistry without needing to bring all fabrication processes into their office.  Dandy's most recent announcement is their Fusion Dentures.  Below are all the details.

First-of-its-kind manufacturing process delivers the handcrafted aesthetics of traditional dentures with the precision of digital design 

Dandy, the fully digital dental lab, today launched the Fusion™ denture line, a revolutionary new product that combines digital precision with hand-finished craftsmanship, creating a new baseline for excellence—one only Dandy can deliver.

Until now, with dentures, clinicians had to choose between precision, quality, and accessible pricing. With Dandy Fusion™ Dentures, they get all three.

The secret is a proprietary new manufacturing method that combines a digitally engineered base with a hand-crafted acrylic finish. Each restoration begins with a digital impression captured chairside with the Dandy Vision intraoral scanner. Dandy technicians work with the dentist to finalize and approve the design in Dandy's online visual workspace. Dandy then manufactures the base at one of its advanced production facilities, using robotics and AI to ensure accuracy and consistency. Finally, Dandy adds hand-poured acrylic to create a single, seamless restoration engineered for strength, fit, and retention while capturing the depth, warmth, and translucency of natural tissue with a degree of fidelity automation alone can't achieve.

The result is a premium denture like none other, featuring an ultra-precise fit and true-to-life gingiva with coloring that is tailored to each patient. Unlike 3D-only dentures, which break easily and are impossible to service, Dandy Fusion™ dentures are built for relines and repairs. The use of traditional acrylic ensures extraordinary longevity, while the digital scan with Dandy Vision creates a permanent digital record, making reorders effortless.

“We've evolved beyond 3D,” said Dandy head of engineering Cong Yu.  “Dandy Fusion™ offers durability and realism that other methods can't match. It completely changes what clinicians and patients can expect from a denture.”

The Dandy Fusion™ family offers different types of dentures customized to the patient's needs:

• Full Denture: Customized and made-from-scratch removable prosthetics
• Flexible Partial: Flexible, gum-colored made from trusted Valplast® and Duraflex® material without any visible clasps—the ultimate comfort option
• Overdentures: Fit over retained tooth roots of implants, helping preserve bone and delivering better stability than traditional dentures; can be removable or implant-retained
• Metal Mesh: Additional strength enhancement to full dentures (available Q4 2026)

Dandy's all-digital workflow and automation produce customized, fitted dentures with just two appointments and a five-day turnaround (six days for partials), meaning less chairtime for patients and more appointment slots for clinicians.

“The strength and the aesthetics of Dandy Fusion™ come through in a way 3D-printed never did. I'm not burning time on minor adjustments anymore because the fit comes in so precise," said Dr. Chrislyn Fite, Brighten Dental.“I'm so comfortable with Dandy Fusion™ now that I'm making substantially more dentures, and other dentists send me their frustrated denture patients because I'll take them on.”

The launch of Dandy Fusion™ comes on the heels of Dandy's Polychromatic Shade™, a robotic technique that stains and glazes teeth with micron-level accuracy, producing lifelike zirconia crowns at a quarter of the cost of hand-painted porcelain. Like Polychromatic Shade, Fusion™ uses technology exclusive to Dandy to make top-quality dental products affordable and accessible.

“Our mission is to make the premium standard of dental care the default standard,” said Dandy cofounder Daniel Hanover.  “Dandy Fusion™ is the first denture to deliver affordability without compromise. For the vast majority of cases, there's no reason to choose 3D anymore. Fusion™ is the clinically superior way to give patients dignity, confidence, and trust in the fit.”

Availability

Dandy Fusion™ dentures are available now through Dandy's Chairside platform, with pricing starting at $259. The Dandy Vision scanner with Chairside is available for free with a monthly lab minimum. For more information, visit the Dandy Fusion Denture website here.

About Dandy

Dandy, the first fully digital dental lab, is building the modern operating system for dentistry.  Dandy partners with dental practices to transform their business with state-of-the-art intraoral scanners, always-on expert guidance, and precision manufacturing accelerated by AI, 3D printing, and other state-of-the-art technologies seamlessly orchestrated by Dandy's proprietary software. Dandy empowers dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients. With unparalleled quality, efficiency, and experience, Dandy makes the business of dentistry pain-free. To learn more, visit meetdandy.com or our LinkedIn page, www.linkedin.com/company/dandyofficial/.  

Dongguk University Researchers Develop Battery-Free Flexible Device for Neuromorphic Sensing

 

Sometimes I stumble onto some really cool things to tell you about.  Today is one of those times.  Today's post might have the potential to really shake things up in both healthcare and our lives in general.  In the last few years, medical sensors have become more common.  Patients can wear devices that sense and record data that can be evaluated by their healthcare team.  The problem with any kind of electronic device is power.  Sensors and the systems that run them need batteries.

Recently researchers in South Korea have developed tiny neuromorphic sensors that can generate their own power.  They mimic the way the human body powers the sense of touch.  This could lead to an entire new class of devices.  The press release is below:

Researchers have developed a new self-powered, flexible neuromorphic sensing platform

Wearable neuromorphic devices could enable low-power sensing and health-monitoring technologies, but many existing architectures rely on external power sources. Researchers have developed a flexible, self-powered neuromorphic device that combines a triboelectric nanogenerator with an ion-gel-gated transistor to convert mechanical movement into electrical spikes that regulate synaptic behavior. The device reproduces hierarchical memory and spike-rate-dependent learning, highlighting its potential for future wearable neuromorphic applications.

Neuromorphic devices, which are designed to emulate aspects of biological neural networks, are promising candidates for developing low-power and intelligent sensing technologies, including wearable applications. Among the device architectures explored for neuromorphic computing, graphene-channel ion-gel-gated transistors (g-IGTs) are attractive because of their electronic properties, flexibility, and ability to modulate synaptic weights. Their low-voltage operation and ability to modulate synaptic weights make them attractive for mimicking the behavior of biological synapses. However, most current g-IGTs still rely on external power supplies, limiting practical use in wearable neuromorphic systems.  Addressing this challenge, a research team led by Professor Sejoon Lee from the Department of System Semiconductor at Dongguk University in South Korea has developed a battery-free, self-powered and flexible g-IGT device driven by a triboelectric nanogenerator (TENG). TENGs convert mechanical stimuli, such as body movement, touch, or vibration, into electrical signals.  Their study was made available online on March 09, 2026, and published in Volume 38, Issue 37 of Advanced Materials on July 02, 2026.

Explaining their inspiration, Prof. Lee says, “In human tactile perception mechanoreceptors sense even minute mechanical disturbances and convert them into neural spikes. To replicate this process electronically, we integrated a triboelectric nanogenerator with a g-IGT that converts mechanical stimuli into electrical signals that directly regulate artificial synaptic behavior without requiring external power.”

In the human arm, mechanoreceptors convert skin deformation into electrical signals that are transmitted through neurons and processed at synapses. Mimicking this process, the proposed device employs two TENGs connected to a single g-IGT. The TENG connected to the g-IGT gate supplies pre-synaptic spikes, while the drain-side TENG provides post-synaptic spikes. When TENGs sense mechanical stimuli such as touch, they produce voltage pulses that drive the synaptic response of the g-IGT. This circuit operates entirely without an external power source, harvesting energy directly from mechanical stimuli.

Importantly, the researchers demonstrated that the device can exhibit hierarchical memory processes, similar to biological neural networks. Specifically, the device can exhibit sensory memory with a decay time of about 70 milliseconds and short-term memory (STM) with decay times of 0.2–0.45 seconds. In addition, repeated stimulation can transition short-term memory toward long-term memory, with a decay time exceeding 2 seconds.

The researchers also demonstrated spike-rate-dependent plasticity (SRDP), a fundamental learning and memory mechanism, enabling synaptic strength to change according to the frequency of incoming spikes. This SRDP functionality remained stable even under bending.

Furthermore, the researchers evaluated the device’s learning capability by implementing its experimentally measured synaptic behavior in a single-layer artificial neural network for human activity recognition. Using publicly available human-motion data, the system classified six human activities: walking, sitting, standing, lying, walking upstairs and walking downstairs, with 88.05% accuracy using TENG-driven synaptic behavior under bending. Under high-noise conditions, the system maintained more than 75% accuracy, although performance decreased under extreme signal distortion.

Potential applications of this technology include self-powered wearable health-monitoring devices, electronic skin, smart prosthetics, human–machine interfaces, and intelligent motion-monitoring systems.

Looking ahead, Prof. Lee says, “Our research could contribute to a new generation of wearable artificial intelligence systems that operate with minimal reliance on batteries or external computing resources. More broadly, our work points toward self-powered neuromorphic electronics with integrated sensing, memory, learning, and information processing in a single flexible platform.”

Ask Not What Dentistry can do for You...

 

As regular readers know, I'm a supporter of organized dentistry.  When I was just getting started, I questioned the value.  Money was so tight, could I afford to pay the dues?  Was it really worth the money?  The reason I paid those dues in the early days wasn't because I felt obligated, I did it because of the influence from some people I respected.

My era of dental school was more about students being browbeat by the instructors.  I often felt like the least qualified student on the planet and unfortunately almost everyone in my class felt the same way.  However, there were a few of the instructors who were collegial and supportive.  It was that tiny group of doctors, the ones who made me feel like I could succeed, that told me "Be sure to join the ADA.  Being a member is important and it's something that is the right thing to do.  Dentists who believe in the benefits of the profession are the ones who are members."  They also told me that after I was established in the profession, that being a member would make more sense to me.

I trusted those doctors.  They believed in me, and the way I could show their influence was by being a member as well.  The wise advice they gave me turned out to be remarkably true.

I think one of the reasons I'm such a supporter of the ADA is not because I wanted to be in the House of Delegates or to be a Trustee.  I joined because people I trusted said it was valuable and important.  They said as I got a bit of perspective, I'd understand.  They were right.  There were several years as I was getting started that I thought about not paying the dues, but I did.  If I had left, I would regret it terribly today.  I was *wrong* in thinking there wasn't enough value, and I think when an individual's thinking shifts 180 degrees they become passionate about not letting others make the same mistake.  There is tremendous value in organized dentistry... even if all you do is pay your dues.

A recent article in ADA News summed up my feelings incredibly well.  If you are not a member or are thinking of not renewing your membership, read this My View column.  I think it answers the question of "why join"perfectly.  We are better together!

From eAssist: Important Security Notice for Former eAssist Customers

 

Last week, I posted about a cyber security incident that recently happened to eAssist Dental Solutions.  

Our office had been a client of eAssist a couple of years ago.  Due to that relationship, the company included me in a follow-up email.  I think, from a business and customer service standpoint, this is a smart move.  Incidents like this need to be handled in the best way possible and contacting customers, even former customers, shows that they are trying to handle this by owning the problem.  No company or customer ever wants to deal with the fallout from any type of hack, but unfortunately these things happen.  Obviously, the best thing would be to eliminate these types of situations, however if they happen, they need to be dealt with in a trasparent manner.

On the rare chance that you are a former or current customer and haven't yet seen this email, I've got it in its entirety below.

 

 

Hello, 

We are reaching out because your office previously worked with eAssist Dental Solutions.

eAssist recently became aware of a potential information security incident involving our systems. We immediately engaged third-party cybersecurity and forensic experts to assist with our investigation and response, and we have taken steps to contain the incident.

As part of our ongoing investigation, we determined that the data potentially involved may have included usernames and passwords used by eAssist team members to access customer systems. Consequently, we strongly recommend that former eAssist customers take the following steps:

Change all active passwords for any credentials that were assigned to or shared with eAssist, including, as applicable, credentials related to practice management systems, clearinghouses, claim software, payer portals, desktop logins, email accounts, and office-managed VPNs.

Remove any old or inactive eAssist user accounts that may still be active in those systems.

If any credentials or other sensitive information were contained in a shared document or spreadsheet that your office created and provided to eAssist, these shared documents should be deleted.

These recommendations are precautionary measures intended to help safeguard your systems and information.

If you have questions regarding this notice, please contact Amy Spaulding, Sr. Director of Operations, at clientcare@eassist.me.

Sincerely,

eAssist Dental Solutions