From eAssist: Important Security Notice for Former eAssist Customers

 

Last week, I posted about a cyber security incident that recently happened to eAssist Dental Solutions.  

Our office had been a client of eAssist a couple of years ago.  Due to that relationship, the company included me in a follow-up email.  I think, from a business and customer service standpoint, this is a smart move.  Incidents like this need to be handled in the best way possible and contacting customers, even former customers, shows that they are trying to handle this by owning the problem.  No company or customer ever wants to deal with the fallout from any type of hack, but unfortunately these things happen.  Obviously, the best thing would be to eliminate these types of situations, however if they happen, they need to be dealt with in a trasparent manner.

On the rare chance that you are a former or current customer and haven't yet seen this email, I've got it in its entirety below.

 

 

Hello, 

We are reaching out because your office previously worked with eAssist Dental Solutions.

eAssist recently became aware of a potential information security incident involving our systems. We immediately engaged third-party cybersecurity and forensic experts to assist with our investigation and response, and we have taken steps to contain the incident.

As part of our ongoing investigation, we determined that the data potentially involved may have included usernames and passwords used by eAssist team members to access customer systems. Consequently, we strongly recommend that former eAssist customers take the following steps:

Change all active passwords for any credentials that were assigned to or shared with eAssist, including, as applicable, credentials related to practice management systems, clearinghouses, claim software, payer portals, desktop logins, email accounts, and office-managed VPNs.

Remove any old or inactive eAssist user accounts that may still be active in those systems.

If any credentials or other sensitive information were contained in a shared document or spreadsheet that your office created and provided to eAssist, these shared documents should be deleted.

These recommendations are precautionary measures intended to help safeguard your systems and information.

If you have questions regarding this notice, please contact Amy Spaulding, Sr. Director of Operations, at clientcare@eassist.me.

Sincerely,

eAssist Dental Solutions