Security Isn't All About Cyber...

 

A few years ago I was talking to a nice lady I knew who was a practice management consultant.  We were talking about her career and the kinds of problems she helped offices solve.  The discussion eventually progressed into discussing overhead and accounts receivable.  It was at that point in the conversation when she told me that it wasn't uncommon for a doctor to contact her with cash flow problems of unknown origins.

However, when she dug into the numbers and reports she'd discover... embezzlement.  Her feeling was that it happened in 20-25% of the offices she worked with.  Now this gal was good with numbers.  That was one of her strong points, so maybe that had to do with why a doctor contacted her in the first place, but I was stunned by some of the stories she told me.

It's hard to believe that you can work closely with someone, sometimes for years, only to discover that they were stealing from you.  Unfortunately it happens... and it happens a lot.  I frequently post about cyber security because I'm a tech guy, but plain old accounting security is just as important.  

To bring this into a tech perspective, today's practice management software systems are really strong when it comes to the practice numbers and accounting.  It takes a certain amount of effort to cover up the tracks of embezzlement.  That's why I was amazed when the consultant told me that the biggest mistake she saw doctors making was simply NOT reviewing the daily reports their software generated.  She told me I'd be shocked at how many doctors are given daily reports and simply put them in a file somewhere and never look at them.

She said she had seen that numerous times.  She'd be called in because the doctor was struggling to meet payroll and when she asked how often the reports were reviewed she would get nervous or blank looks from the doctor.

So the advice in today's post is "review your day sheet" and the other reports your software generates.  I always did because I found the stuff interesting, However a lot of doctors trust someone only to find out that trust was abused.  It might have been President Reagan in the 80s, but someone famous once said, "Trust but verify" and I firmly believe in that.  A trustworthy person wants you to know they can be trusted.

The whole reason for today's post was an item I happened to see from the Nassau County Police Department in Long Island, NY.  It seems that the 34 year old office manager managed to embezzle almost $290,000 from a dental office.  The age of the suspect shocked me because it means this wasn't a trickle of dollars over a long period of time.  Even if the suspect had started embezzling at the age of 21, that would have been around $22,000 a year... and I doubt the theft had been going on for that long.

So in closing... trust but verify.  As you read this, some office somewhere is being embezzled.  Do the best you can to not be one of them.  Cyber security *is* important, but so is financial security.

Veterinarians to get Free AI Scribe to Ease Workload

 

While this isn't dental related, it for sure is healthcare related.  Veterinary medicine has a lot of similarities to dentistry.  Both are small subsets of the overall healthcare sphere and often use similar products.  For instance, when our dog had a dental exam, the radiographs were taken with DEXIS hardware. 

Also, similar to dentistry there are still a fair number of private practices that are not part of  corporate management.  Those private practices also share many of the same burdens that dental practices do with paperwork, clinical chart notes, etc.  In the past couple of years dentistry has seen a few companies come to market with AI powered chart note systems.  Companies like Dentscribe are changing workflows for the better.

Today's post is about a similar system for veterinarians and I thought it might be good info for my readers to be aware of...

a16z-backed pioneer removes all barriers to adoption as veterinary practices embrace AI-powered documentation

Veterinarians typically spend hours after appointments writing medical records, often working late into the evening to complete documentation. It's a broken system that contributes to widespread burnout across the profession. Today, Scribenote – the company that pioneered the AI-powered scribe built specifically for veterinarians – is flipping the economics of veterinary software by launching a Free Plan, a move that could fundamentally alter how veterinary clinics across North America operate.

The announcement comes as Scribenote experiences significant growth following its $8.2M funding round from Andreessen Horowitz in September 2024. The platform turns veterinarians' words into structured SOAP notes in seconds, eliminating hours of post-appointment documentation. This free tier launch represents the next phase in the company's mission to make these benefits accessible to all veterinary practices, building on its strategic price reduction in January. 

 "Veterinarians didn’t choose this profession to drown in paperwork. They chose it to heal, to help, to connect. " said Ryan Gallagher, co-founder and CEO of Scribenote. "Documentation used to be a big part of the job, but we changed that. Vets using Scribenote are seeing more patients, spending less time on admin, and actually enjoying their work again. So we asked ourselves: why should any veterinarian be denied this because of budget constraints?"

The Free Tier includes everything a veterinary practice needs: unlimited AI-generated medical records using Scribenote's default templates, full team collaboration capabilities through Teams Mode, and access to self-serve help documentation and AI-powered chat support. Premium features like custom Adaptive Templates, Client Summaries, Multilingual Mode, AI Writing Assistant, and human support from Scribenote's Customer Delight team remain part of Scribenote Pro. New signups automatically receive a 2-week free trial of the Pro plan.

The timing is strategic. The veterinary industry faces a well-documented staffing crisis, with burnout and work-life balance cited as primary concerns. Traditional practice management systems, built decades ago and barely updated since, compound the problem by requiring extensive manual data entry. Meanwhile, a wave of AI solutions has emerged, but few offer the veterinary-specific features and accuracy that define purpose-built platforms.

By removing price as a barrier, Scribenote accelerates its path to becoming the standard for veterinary documentation. The move reflects broader changes in AI economics – as models become more efficient and affordable, companies can offer powerful capabilities that were previously cost-prohibitive.

"Veterinary professionals are overwhelmed, and cost should never be a barrier to getting home on time," added Gallagher. "AI is becoming smarter and more affordable. We want to pass those savings on to the people who need it most."

Since its founding in 2019, Scribenote has grown from a solution built for Gallagher's veterinarian sister to a platform that has tripled its user base in the past year alone - even as 44 competing AI scribes flooded the market. The company's AI technology records conversations between veterinarians and clients, automatically generating accurate medical records in minutes – replacing hours of manual documentation. This proven scale has enabled Scribenote to recently complete the largest enterprise rollout of AI scribing software in veterinary medicine.

Looking ahead, Scribenote is slated to release a second product this fall to create even more value for veterinary clinics, the details of which are currently under wraps. In the meantime, the company sees the launch of its free tier today as a catalyst for industry-wide adoption of AI-assisted documentation - helping veterinarians spend less time typing and more time with their patients.

Veterinary professionals can sign up for free access immediately at scribenote.com.
 

DIAGNOcam Vision - Full HD for Incredible Imaging

 

It's been a bit since I mentioned this device, but I think it bears repeating occasionally for those of you who my be new to the  blog or have missed this in the past.

I'm a huge fan of communication and especially communication with patients.  This whole concept began in the 90s when my father (who wasn't a dentist) saw an intraoral camera for the first time.  He happened to be with me for the demo of a cutting edge intraoral imaging system.  Back then it was standalone and on a cart.  Heck, back then there was no such thing as computers in the operatory so the entire imaging system was wheeled around on a cart.

My dad was amazed at what he could see on the screen.  At the time, a simple camera system was $15.5K and the moment the sales guy left my dad turned to me and said, "When are you going to buy it?  You have to get one!!!"

This was early in my career and I didn't have the money to buy it.  My dad offered to loan me the money and told me that if I didn't buy it immediately, I was making a mistake.  He then went on to explain to me that if I could show people their problems and helped them understand the reason for treatment, I would be able to help more people.  He explained that it's all about communication.  My dad was in sales and he understood that inherently.  The next week, I had a camera in my office and I was shocked at just how right my dad had been.

In a nutshell, better informed patients make better decisions about their care.  It's just that simple.  For that reason, I've always loved any kind of tech that allows me to better communicate with my patients.

Which brings us to today's post.  Not too long ago, Kavo brought a new device to market.  It's called the DIAGNOcam Vision Full HD and it is a terrific piece of technology.  For the first time in the history of the profession a doctor or team member can pick up a single device and acquire every image possible that doesn't require x-rays.  The DIAGNOcam Vision functions as an intraoral camera, a transilluminator, and a visual caries detection device.  

The unit not only takes all three types of images, but it can be configured to take all three types with the push of a single button.  Basically you put the device on top of the tooth, push a button and pop, pop, pop... all three images appear.

Camera

The camera, as the name implies, is a true HD image.  The illumination for photos is bright and images have terrific contrast.  The camera also has true autofocus so the images are always sharp and clear.  The autofocus works so well, that it can even be used as an extra oral camera for patient photos.  The best part is that because of the autofocus, there is no distortion or 'fish-eye' even on images taken of the patient's face.

Transillumination

Transillumination is a great diagnostic tool.  It allows the operator to see small areas of interproximal decay as well as cracks and fracture lines.  There are a lot of devices available to perform that function.  However, others are like tiny flashlights that let the operator shine the light from the buccal or the lingual with no way of actually taking a photo of the situation.  The DIAGNOcam Vision handles it in a much more high tech way.  The device has small flexible arms (see the photo at the top of this post) that gently grip the tooth.  Those arms have fiberoptics in them and the device uses an invisible NIR (near infrared) wavelength that penetrates the tooth.  While invisible to the human eye, it can be seen by the camera in the device.  This lets the device capture an image from the occlusal surface while the tooth is illuminated from the buccal and lingual with the NIR.

The images are crisp and highly diagnostic.  The NIR provides incredible illumination with low intensity which means there are no overly bright spots.  This is a great way to monitor small areas, especially when the doctor is using remineralization therapy.  It allows for monitoring of an area on a regular basis since no x-rays are required.  It's also incredibly useful for pediatric patients or patients that are pregnant.

Caries Fluorescence

Finding caries when it is tiny is another way to conservatively manage patients.  Under certain wavelengths of light, metabolic byproducts, called porphyrins, fluoresce.  The DIAGNOcam Vision uses one of those wavelengths to bathe the tooth in a purple bluish light that lets the operator actually see where those bacteria are located.  After polishing the teeth to remove plaque, the light can indicate where live bacteria are causing breakdown of tooth structure.  This means caries can be located when the area is tiny.  If a restoration is required, this means more conservation of healthy tooth structure.  It can also help with remineralization therapy because areas can be frequently monitored.  The images can be saved and compared to create a virtual time lapse of progression or remineralization.

Wrapping Up

I was lucky enough to be able to clinically evaluate the DIAGNOcam Vision before it was publicly available and I was impressed.  The device is easy to use, well designed, and is a *great* communication tool.  Being able to collect diagnostic images quickly and easily while then allowing the patient to see their situation is a remarkable win/win for the practice.  My dad was right.  Better informed patients make better decisions.  Combining that fact with the ability of the practioner to also be better informed through all of these imaging modalities leads to better outcomes.

For more info on the DIAGNOcam Vision Full HD you can follow this link.  

SuperMouth Launches NEW Electric ToothBrush Travel Case - Meet Ultim8 Travel SmartCase!

 

As regular readers know, I'm a huge fan of powered toothbrushes.  They are easy to hold, easy to use, and utilizing bristels that clean without manual 'scrubbing' works much better than manual toothbrushes.  Powered brushes let the bristles do the cleaning, which is where they help make a real difference.  A couple of months ago SuperMouth sent me one of their Ultim8 SmartBrush systems to try... and I was impressed.  The bristles are amazingly soft and the unit comes with a charger that doubles as a UV sanitizer.  When you finish brushing, you put the brush into the charger and it kills the germs on the brush head while it recharges.  It's one of the best new powered brushes I've tried in quite a while.

Today I got word from SuperMouth that they are now selling a great travel kit and charger so that you can take your Ultim8 brush with you when you travel.  One of the coolest features of this travel case is that, like the countertop version, it contains a UV sanitizer so that you can keep those bristles clean... on the go!  Details are below...

SuperMouth, the dentist-founded brand known for creating advanced oral care solutions for all ages, has unveiled its latest cutting-edge innovation—the Ultim8 Travel SmartCase™. The ultimate companion for SuperMouth’s Ultim8 SmartBrush, the SmartCase is a sleek, convenient solution for carrying and protecting your Ultim8 toothbrush, travel size floss, and toothpaste.

 Developed by Dr. Kami Hoss, founder of SuperMouth and renowned oral health expert with over 30 years of clinical experience, the Ultim8 Travel SmartCase is where luxury meets state-of-the-art hygiene technology. Thoughtfully designed to be as stylish as it is functional, this modern, compact case allows users to travel in confidence—combining advanced sanitization technology with a sophisticated design. Engineered with TSA-approved lithium batteries, the Travel SmartCase features a powerful UV sanitizer that eliminates 99.9% of harmful germs and bacteria from your toothbrush, setting a new standard for travel-friendly oral care. Ideal for frequent flyers and on-the-go brushers, it also includes a charging cable and rechargeable battery, for effortless sanitizing and recharging anytime, anywhere.

 “We’re thrilled to introduce the Ultim8 Travel SmartCase, the final piece to our SmartBrush System,” said Dr. Kami Hoss, founder of SuperMouth. “We spent a lot of time considering the practical needs of travelers and identifying what’s lacking in today's electric toothbrush cases. The Travel SmartCase was created to fill those gaps. With its elevated design and advanced hygiene features, we hope it empowers consumers to travel cleaner and smarter.”

The final addition to the award-winning Ultim8 SmartBrush System, standout features of the Travel SmartCase include:

• Stylish & Ergonomic Design: Though compact, the SmartCase holds all essential brushing items for effortless travel.
• TSA Approved Lithium Battery: Designed to meet all travel regulations, the SmartCase ensures a seamless airport experience whether you’re checking or carrying on a bag.
• Hygienic Storage & Recharging: Built for clean, organized storage and effortless recharging of your Ultim8 SmartBrush on-the-go.
• UV Sanitizer: Simply close the SmartCase lid to activate UV sanitization, which effectively eliminates 99.99% of germs in just 3.5 minutes. A blue light indicates that sanitization is in progress. Once complete, the SmartCase light will turn off, or switch to red if plugged in.
• Efficient Charging: Thanks to SuperMouth’s SmartMag technology and a built-in battery, the UV sanitizer can run for up to three weeks per charge.
• All-in-One Storage: Includes dedicated spaces for your Ultim8 SmartBrush and travel-sized toothpaste and floss.
• Quick-Access Latch: Simplifies interior cleaning and ensures efficient water drainage to prevent mold.
• Integrated Cable Management: Equipped with a universal charging cable that is compatible with all Ultim8 products.

Designed to complete the Ultim8 SmartBrush System, the Travel SmartCase is available in three beautiful colors: Sapphire Blue, Pearly White, and Rose Gold. The SmartCase is priced at an MSRP of $39.99 when purchased on its own at www.SuperMouth.com/products/ultim8-electric-toothbrush. When purchased as part of the Ultim8 SmartBrush System, customers can enjoy it at a discounted price of $30.00. For more information on SuperMouth and the new Ultim8 Travel SmartCase, please visit www.SuperMouth.com.

 About SuperMouth®

SuperMouth is a dentist-founded oral care brand offering over 200 best-in-class products and holding nearly 300 patents, reflecting its commitment to innovation and excellence. With products designed for every age and stage of life, SuperMouth continues to push the boundaries of oral care, creating solutions that combine safety, effectiveness, and fun. Learn more at www.SuperMouth.com.

 

An Unusual Side Effect - Ozempic Tongue

 

A short post today, because you'll get more info from the links...

Many medications can affect the oral cavity.  They can decrease salivary flow, cause more calculus to form, and a myriad of other things.  Now with so many patients taking glucagon-like peptide-1 receptor agonists a new thing has occurred in some patients.

Some folks are reporting a situation that is being termed Ozempic Tongue.  The symptoms are a a persistent bitter or metallic taste in their mouths.  Obviously, anything that absorbs into the body has the potential to then be distributed throughout.  Experts think it stems from the medication being absorbed into the body and then getting into the salivary glands.

It doesn't seem to be causing any problems in the mouth other than a persistent bad taste and it's not something that every patient deals with.  Still it's a great idea for doctors to be aware of it.  It's also good to discuss this potential side effect with patients that are taking these medications.

There is a nice short discussion on the ADA webpage.  A longer article can be found on VeryWell Health.

ClearChoice® Launches Endura Elite: A Breakthrough in Natural-Looking, Long-Lasting Smiles

ClearChoice has carved out a really good niche practice in dentistry.  Some patients require the skills of a practice who chooses to routinely do full mouth reconstruction.  For those patients, it's good to know that there are offices that perform this type of reconstruction on a regular basis.  

For doctors, it can also be a benefit.  When patients have a significant need, I've referred to them.  As a dentist, I occasionally come across a case that needs their services and it's a nice referral tool to have in your toolbox.

Today's post is about a new material that ClearChoice is offering.  Here's what they have to say about it...

ClearChoice Dental Implant Center® is proud to introduce Endura Elite, our most advanced full-arch dental restoration yet. Designed to mirror the natural beauty of real teeth, Endura Elite combines modern technology with expert craftsmanship to deliver a smile that's strong, confident, and made just for you.

What makes Endura Elite different? It's all in the details.  

Each Endura Elite smile is:

• Individually customized to match your face and features
• Hand-finished by skilled dental artisans for a natural look and feel
• Made from premium zirconia, a material known for its durability and brilliance
• Enhanced with multi-layered shading to mimic the sparkle and depth of real teeth

We've also developed an exclusive smile design collection—only available through ClearChoice—to ensure your smile looks balanced, lifelike, and truly yours.

"Endura Elite reflects the doctors' commitment to helping people restore more than just their teeth; we help restore confidence and quality of life," said Rahma Samow, CEO of ClearChoice Management Services, LLC. "It's a smile that not only functions well, it looks and feels amazing."

This launch follows the introduction of the ClearChoice Lifetime Warranty for zirconia full-arch restorations, underscoring our commitment to delivering lasting solutions with trusted quality and care.

Rediscover what it means to smile. Ask your ClearChoice team about Endura Elite.

Learn more at clearchoice.com/dental-implant-services/endura-elite/.

About ClearChoice Dental Implant Center®

Since 2005, ClearChoice Dental Implant Centers have helped restore hope and confidence in more than 200,000 patients across the U.S. through advanced oral treatments designed to improve overall health and quality of life. Equipped with innovative technology—including digital design, 3D intraoral scanning, virtual smile design, and full-service, on-site labs—each ClearChoice Dental Implant Center is owned and operated by a licensed, experienced dentist providing comprehensive implant treatment in a state-of-the-art, all-in-one facility. The ClearChoice Network is supported by TAG – The Aspen GroupSM.

Simplify Shade Matching with Rite-Lite Pro™

 

One of the most difficult things to do in dentistry is to shade match a single shade in the cosmetic zone.  However, matching two teeth isn't really that much easier.  The proper shade match is critical and it's never easy.  If you've been practicing dentistry for any amount of time and run into this problem, you know exactly what I'm talking about.

Anterior crowns are especially difficult.  Our aesthetic materials have made this a bit easier in the last 10-15 years, but even with all of the advancements, it is still a challenge.  Simply put, the design of human tooth consists of enamel over dentin.  Enamel is translucent and dentin is not.  That means that light striking the tooth is reflected in ways that are hard to mimic with manmade materials.  Things such as hue, value, and chroma all come into play... and they can present some challenges. 

Part of the challenge is the light the shade match is done under.  A smile isn't just seen in sunlight, it's also seen in a variety of manmade wavelengths and those are probably the biggest reason for the difficulty in shade matching.  A crown can be perfect under the lights of a dental office, but when seen under the lights in a home, an office environment, or restaurant, that shade can be affected by the ambient light.  Many doctors will match the shade and view the patient under a variety of lighting environments to try and maximize the aesthetics.  Personally I've taken shades in the operatory, in the reception area, and the parking lot on difficult shade cases.

How can a doctor view the smile under a variety of shade environments and decrease the chances of a crown not matching?  One of the easiest ways I've found to do this is with the Rite-Lite PRO™ from AdDent.

There is a measure of how accurately a light source reveals the colors of an object compared to natural sunlight.  That measure is referred to as CRI (Color Rendering Index) and can be incredibly helpful in these types of situations.

The Rite-Lite PRO is a shade matching device that uses a variety of high CRI LEDs at different specific wavelengths that allow the tooth to be visualized correctly.  A variety of different wavelengths can help increase the accuracy of the shade match.  The LEDs provide 3 modes of shade taking.

1. Color-corrected light at a color temperature of 5500° Kelvin.  This is considered 'true north' light.
2. Incandescent-room light at 3200° Kelvin that is found in many indoor environments.
3. Ambient list at 3900° Kelvin.  This is a combination of room light and daylight.

There is also a black light setting for matching restorations to natural dentition fluorescence.

As you can see from the image at the top of this post, the Rite-Lite PRO looks like a large magnifying glass.  The LEDs are setup in a ring with a large viewing port in the middle of the ring.  This lets the doctor or shade taker see the teeth evenly illuminated with each specific wavelength.  You can also purchase a polarizing filter to remove any surface reflection.  Pressing a button on the handle cycles the LEDs through the different wavelengths.

The ring illuminator is attached to a handle that contains a rechargeable Li-ion battery that provides constant power output which means the light is always at its correct brightness and intensity.  This allows the shade taker to know everything is the same... every time.

If you've ever struggled to get the shade match you and your patient expect, I highly recommend this device.  It makes shade taking *much* easier.  As I've said before, the smart people at AdDent make some of the best "better mousetrap" devices I've seen.  This is one of them!

For more info, see the AdDent website for all the details.  

Dental Innovation Alliance VC Fund I, LP (DIA) Announces Investment in DentalBee, AI-Powered Dental Documentation Solution

We're seeing more and more the influx of artificial intelligence into dentistry.  The first and biggest push was with help in imaging as companies like Pearl brought AI to bear in helping doctors better review radiographs.  Of course, AI can help in all kinds of ways and after imaging got a toehold in the industry and doctors learned to integrate and depend on it, the amazing tech that is AI has continued to see expansion into other areas of dentistry.

AI algorithms have now been trained and implemented to help with another huge pain point for doctors and practice administrators... paperwork.  For those of you not in clinical practice, there's a *lot* of work to keep the business side of a practice going.  That includes proper clinical chart notes that detail the procedures performed.  

One of the companies that are bringing AI solutions to the business side of dentistry is DentalBee.  The details of what they are bringing to office are below. The solutions are impressive.  Obviously, as you'll also see below, venture capital firms are well aware of the effect these systems will have on dentistry and are providing funding to ensure their success.  AI is poised to make an even bigger impact in the industry.  Read on for the press release ...

Dental Innovation Alliance VC Fund I, LP (DIA), a venture capital fund at the forefront of investing in the $450B dental industry, announces a strategic investment in DentalBee.  DentalBee is an innovative AI-powered documentation and analytics platform for dental practices. The investment expands DIA's portfolio of workflow automation solutions, addressing the critical yet underserved area of clinical documentation that significantly impacts practice productivity and compliance. DIA led DentalBee’s pre-seed round this month.

DentalBee's voice-enabled AI system addresses a widespread industry challenge: dental professionals spend up to 20% of their working hours on documentation, while 70% of dentists report staffing as their biggest challenge, and 19% of paid malpractice claims stem from documentation issues. The platform streamlines the documentation process through a simple three-step workflow: recording patient encounters, generating comprehensive clinical notes tailored to practice standards, and transferring documentation directly into practice management systems. Early customer feedback demonstrates that DentalBee extends well beyond basic AI transcription, significantly reducing insurance claim denials while enabling streamlined performance coaching for clinical teams.

"Documentation burden represents one of the most persistent operational challenges in dental practices today," says Doug Brown, DIA Co-Founder and Managing Partner.  DentalBee's solution not only addresses this pain point but transforms it into a strategic advantage by providing actionable analytics that improve practice performance. Their unique approach of combining automation with performance insights aligns perfectly with our thesis of supporting technologies that enhance both clinical and business outcomes in dental practices."

“I am honored to join the board of such an ambitious and forward-thinking team,” said Kate Orr of DIA. “DentalBee’s innovative AI scribe is not only transforming how dental practices operate today, but it also serves as a powerful launch point for practices to unlock even greater returns, including streamlining employee training and increasing insurance claim acceptance rates. I look forward to working alongside this talented group to help unlock new opportunities and set a new standard for excellence in the dental industry.”

Partnering with DIA provides us with more than just capital – it gives us access to an unparalleled network of dental industry experts and connections", says Mohamed Aly, Founder and CEO of DentalBee.  "Their deep understanding of the dental ecosystem and relationships with DSOs will accelerate our growth trajectory as we scale our technology."

With DIA's investment and strategic support, DentalBee is positioned to rapidly accelerate its sales to DSOs, small dental groups, and solo practices by leveraging DIA's extensive network of industry connections. DentalBee is well-positioned to capitalize on the dental industry's accelerating shift toward AI and automation solutions.

About DIA

Dental Innovation Alliance (DIA) is a close group of dental industry executives and large dental organizations that funds, advises, and propels the success of early-stage companies building the future of dentistry through technology. Its investor base includes executives and experts from some of the largest and most innovative dental support organizations and other dental businesses. DIA has offices in New York, Nashville, and Research Triangle Park, NC.

About DentalBee

DentalBee is an innovative dental technology company dedicated to transforming dental practice documentation. Its AI-powered platform streamlines the documentation, monitoring, and analysis of patient visits, enabling dental professionals to focus more on patient care and less on administrative tasks. By automating clinical note-taking and providing actionable insights, DentalBee enables dental teams to improve efficiency, offer real-time performance coaching, and enhance patient outcomes. DentalBee is headquartered in Toledo, OH.

The "Technology Evangelist Podcast" is now Live!!!

It's with a huge surge of excitement that today I get to tell you that my new podcast, shockingly called "Technology Evangelist Podcast" is live! 

This one has been a true labor of love and we've worked hard behind the scenes to put this together.  The first episode is with Sean Ryan, the CEO of Medidenta and Medidenta Digital.  They are the folks who are sponsoring the podcast so I thought he would be a great first guest.

The first episode gives you an idea of why we partnered together to do this.  I thought, who better to explain about the emphasis on education, than they guy who runs the company that sponsors it?  Because this thing isn't about selling, it's not about Medidenta (although they're a *great* company) and it's not about anything other than the coolest and best ideas in dentistry.  Medidenta and I are committed to bringing information and insights to you about the best things in dentistry.

Over my career I've been lucky enough to meet a lot of really smart people.  Some of them are doctors, but many of those people are industry leaders on the supply and R&D side of the industry.  Those are the people I'm privileged to bring to you.  You'll hear great stories and learn insights that aren't easy to find.

If you're in the dental industry, I think you'll get a lot of amazing info from the guests I'm bringing on.  We currently have 2 episodes available with more 'in the can' and undergoing post production.

Also, this is a blatant plug, but hey at least I'm honest about it.  I've got a course coming up later this month at Medidenta covering 3D printing.  You can find info and register for it here.

Getting back to the podcast (after the blatant plug) You can find the episodes here along with a form you can submit to be notified whenever a new episode drops.  Please check it out and let me know what you think.  If you've got a suggestion for a guest, let me know.  My goal with this is to provide my friends and my peers with the best information available and to have fun doing it.  So if you know someone that you'd like me to interview, drop me a comment and I'll see what I can do.

I hope you enjoy this new endeavor of mine.  It's been a few months since we started working on it and I can't tell you how excited I am to have it finally ready to for all of you!

Navigating Rough Waters: iCoreConnect Files for Chapter 11

 

In recent news that has caught the attention of the healthcare technology sector, iCoreConnect Inc., a prominent provider of cloud-based software solutions for healthcare, including many dental practices, filed for Chapter 11 bankruptcy protection. The voluntary petitions were filed by iCoreConnect Inc. and its wholly-owned subsidiary, iCore Midco Inc., in the United States Bankruptcy Court for the Middle District of Florida on June 2, 2025.

This move comes as the company aims to "retain control over their assets and operations, optimize their organizational structure, restructure their balance sheets, and strategically position themselves for long-term success,"1 as stated in their SEC filings. The filing reveals that iCoreConnect had over $10 million in outstanding note payables that were in default. The company also faced challenges including a weak financial health score and a concerning current ratio, as highlighted by financial analysts.

For many dental practices, iCoreConnect's suite of products – encompassing claims management, eligibility verification, practice analytics, secure email, and IT services – has become integral to their daily operations. The news of the company's Chapter 11 filing naturally raises questions and may cause concern among its users. However, Chapter 11 is a reorganization bankruptcy, not a liquidation. This means iCoreConnect intends to continue its operations while it works to restructure its debt and financial obligations.

The company has already requested that the Bankruptcy Court jointly administer the cases to enhance procedural efficiency and plans to submit additional "first-day motions" to ensure business continuity. These motions typically seek court approval for essential actions like paying employee wages, managing utilities, and using cash collateral to keep the business running during the reorganization process.

While the reasons for the filing appear to be financial restructuring and optimizing its internal balance sheet, iCoreConnect's commitment to its cloud-based software solutions for dental practices remains. For current users, the immediate impact should ideally be minimal as the company navigates this legal process with the stated goal of emerging stronger. However, it’s always prudent for practices relying on critical third-party software to stay informed about their vendors' stability and any communications regarding service continuity.

This development underscores the dynamic nature of the technology landscape, even for established providers. For iCoreConnect, it represents a strategic effort to recalibrate its financial footing and secure its future in the competitive healthcare software market.

Owandy Radiology’s New AI-Powered Oral Health Report App Enhances Patient Communications and Improves Clinical Outcomes

 

I've been impressed with the tech from Owandy for years now.  The company creates some incredible imaging equipment as well as the software that runs it.  A lot of doctors trust Owandy to help provide them with the information they need to correctly diagnose patient problems.  They routinely bring products to market that make me sit up and take notice.  Here's the latest from Owandy about their new AI-powered Oral Health Report App...

– Owandy Radiology Inc., a a global leader in the manufacture of dental radiology hardware and imaging software, recently introduced its new Oral Health Report application, a cutting-edge addition to its IOS software suite. The new app leverages artificial intelligence to deliver comprehensive digital impressions and detailed oral health assessments, thus raising the bar for modern dental care.

Integrated with the Owandy IOS 3D intraoral scanner, the AI Oral Health Report app delivers real-time, true-color 3D scans enhanced by advanced AI algorithms. The result is a highly accurate, visually engaging assessment that helps clinicians identify their patients’ potential oral health issues with greater precision and clarity.

“This new application provides dental professionals with the ability to scan hard and soft tissue in the oral cavity and then create comprehensive, easy-to-understand oral health reports in just one click,” said Boris Loyez, Owandy's VP of Sales and Marketing for North America.  “By making oral health data more accessible and visual, we’re improving diagnostics, communication, collaboration, and treatment outcomes.”

Key features of the Owandy AI Oral Health Report app include:

• AI-Driven Analysis: True-color 3D scans that provide unparalleled diagnostic detail.
• Seamless Visualization: Intuitive visuals that help patients better understand their dental health.
• One-Click Reports: Instantly generated reports that can be shared via QR code or secure link for convenient, HIPAA-complaint access anytime, anywhere.

In addition to producing tailored treatment plans, the AI Oral Health Report includes professional advice that helps patients make informed decisions about their oral health, which impacts their overall wellness. The app also enhances overall communication between clinicians and patients, supporting a more collaborative and transparent approach to care.

The Owandy AI Oral Health Report is now available through the latest version of the Owandy IOS Software. For more information and to explore the full capabilities of the new Owandy Oral Health Report, click here.

About Owandy Radiology, Inc.
Headquartered in France, and serving North America from Garden City, New York, Owandy Radiology is a global leader in the manufacture of dental radiology hardware and imaging software designed for the most demanding dental professionals. Its products are distributed through dental dealers across the USA, and in 100 countries world-wide, on every continent. For more information, visit www.owandy.com or contact us at sales@owandyus.com. DSO, dealer, and distributor inquiries welcome. 

ICD Global Oral Health Leadership Institute Holds Stakeholders’ Day Program

 

The International College of Dentists (ICD) hosted its second Stakeholders’ Day program in Boston, Massachusetts, USA, on April. 29, 2025. The program and celebratory dinner were held on the campus of Harvard School of Dental Medicine (HSDM), and were made possible by a donation from industry partner Henry Schein. The Stakeholder’s Day was a key event for ICD’s Global Oral Health Leadership (GOHL) Institute, that was launched in December 2024 in partnership with Henry Schein. GOHL is designed to support global leadership in oral health and to encourage meaningful discussions that foster collaboration and sustainable public-private solutions. 

Stakeholders Day provided an opportunity for the 2025 GOHL delegates to engage with thought leaders, innovators and activists in oral health and other sectors, as well as promote the GOHL Institute objectives to foster a global community of practice, lead system change through evidence and innovation, empower transformational leadership, bridge sectors, and catalyze cross-sectoral impact, to interested collaborators. The event kicked off with two panel discussions led by Dr. Marko Vujicic, Chief Economist and Vice President of the Health Policy Institute, American Dental Association, and Dr. Greg Chadwick, President of the FDI World Dental Federation and Dean of the East Carolina University School of Dental Medicine, where they addressed evidence-based advocacy and policy in the face of challenging contexts, interdisciplinary collaboration to achieve system-level change, and actionable steps through innovation and sustainability.

“I feel we’re at the beginning of a ‘Golden Era’ of oral health internationally. A decade ago, we did not have compelling evidence that investing in oral health, for example, saves money on pregnancy outcomes or reduces healthcare costs among people with diabetes. There is a very strong value proposition for oral health today that we didn’t have a decade ago. There’s significant momentum, and a lot of it has to do with economics. The fact that we can show there is a financial ROI to investing in oral health is really important in policy circles,” Dr. Vujicic said during his keynote. “This ‘Golden Era’ opportunity for oral health is inconsistent with the status quo financing and delivery models that exist. So that is the tension I feel the leaders of the profession need to address, a fundamental realignment in what oral health care focuses on.”

The program culminated with a dinner, enabling dialogue between changemakers in oral health. Keynote speaker Dr. Hugh Silk, family physician in the Dept. of Family Medicine and Community Health at the University of Massachusetts Chan Medical School, gave a powerful presentation about leading a pathway to change through curiosity, creativity and love, and his journey of incorporating oral health into overall health to reach more patients where they are at.

The Dean of the Harvard School of Dental Medicine, Dr. William Giannobile, also addressed guests on the pride of being part of an important collaborative initiative like this.

“As we all know, right now is such a challenging time in academia, in education and in research, so to see a program dedicated to global oral leadership is more important now than ever,” said Dr. Giannobile. “Part of the vision of the HSDM is to transform access to healthcare and advance science to prevent and find cures for oral diseases and conditions, and part of our mission is really to foster that community of diverse global leaders in research, education and clinical innovation to really integrate medicine and oral health.”

Stakeholders’ Day showcased the important interdisciplinary approach of GOHL, while challenging prevailing norms and inspiring actionable change in global oral health. Distinguished guests from across oral health participated, including the 2025 GOHL delegates representing 10 countries, ICD Fellows, and prominent industry and academic figures.

“What is truly extraordinary, and I believe we all feel it, is that this is ‘the’ time. There has never been a more critical time for forums like this. We need open, candid conversations between public and private stakeholders, educators and practitioners, policy makers and patients, because no single sector – not government, not big business, not academia – can tackle the enormous challenges of increasing access to care and positively evolving our healthcare systems alone,” said Mr. Andrea Albertini, Chief  Officer, Global Distribution and Technology, Henry Schein, Inc

About the Global Oral Health Leadership (GOHL) Institute

The International College of Dentists’ Global Oral Health Leadership Institute prepares selected leaders worldwide to address evolving oral health challenges through an interdisciplinary approach, emphasizing equity, innovation, sustainable solutions and systemic change on local, regional and global levels. The Institute conducts a one-year certification program designed to equip industry, dental and medical leaders with the skills, resources and connections needed to tackle the most pressing oral health issues, while expanding an alumni network focused on mentorship and engagement. www.icd.org/gohl-institute 

About the International College of Dentists (ICD)

The International College of Dentists has been Honoring the World's Leading Dentists Since 1920™. Over 12,000 dentists in 140+ countries have earned the prestigious title of FICD (Fellow International College of Dentists). Fellowship in the College is by invitation only and is granted in recognition of an individual dentist’s “outstanding professional achievement, meritorious service, and dedication to the continued progress of dentistry for the benefit of humankind." Information on ICD and the hundreds of global humanitarian, educational, and other oral health service-related projects may be viewed at ww.icd.org.

Join Me in Las Vegas June 21-22!!!

 I am all in on 3D printing!!!  In January 2024, I was approached by a couple of companies who wanted to get my opinion on their 3D printing system.  I had worked with the tech before, but I was interested to see how it had evolved.  As I began to tinker and experiment with those systems, I was blown away at what was possible.

Ever since then, I've worked on other projects, but I've always come back to 3D printing.   Why, you may ask?  Because what you can do is flat out amazing.  I remember when I first saw 3D printing at a dental meeting.  It was at the ADA meeting in Washington, DC.  That would have been probably 2016 or 2017.  It was amazing even then, but things have changed so dramatically since then.  Basically, if you haven't seem 3D printing for dentistry lately, you're missing a lot.

When CBCT first started to go mainstream in the profession around 2008 we saw the very beginning of what 3D could do.  Now with the amazing progress we've had with intraoral scanning and AI, we're perched on the edge of dentistry's next big thing.  We're going to see 3D patient info merge into all kinds of systems that will work together to give us better patient outcomes than we ever thought possible.

Up until recently the problem with 3D printing was the design, but AI has made incredible inroads into that aspect of things.  Designing is now easy!!!

Along those lines, I've partnered with the smart folks at Medidenta to do some hands-on programs at their state of the art facility in Las Vegas.  One of those programs is being held on June 21-22nd.  What is so exciting about these programs is the hands-on component.  This two day event (16 CEUs) is 1/2 day of listening to me talk about how amazing this tech is and the remaining 1 and 1/2 days is letting you use the equipment!!!  That's right.  The folks at Medidenta are going to turn you loose to use their equipment so that you can see exactly what it will do.  

When was the last time a company let you use state of the art equipment for FREE?  I'll bet it's been a while.  You don't need to be an owner to be there.  This is a great chance to see what this gear can do in your own hands.  They are so confident in what you'll experience that they are willing to give you hands-on time with the equipment simply because they know that you'll see exactly how impressive it is.

Attendees will have access to intraoral scanners, facial scanners, and complete 3D printing systems.  You'll be able to scan, design, and create during that hands-on session.  Plus we'll have experts there that know these systems inside and out.  You will walk away with the knowledge to let you begin implementing any or all of this amazing hardware in your own office.

Of course getting your team excited about this is critical.  That's why we're making a special offer.  You can bring a guest to the course for free!  That means you can bring a team member or a friend at no extra charge.  I have my team involved in 3D design and creation and they absolutely love it.  So bring your assistant or a friend and come see what all of this amazing gear can do for you... and in your own hands.

Registration is open and you can get registered with this link.  I hope to see a lot of you there!

Arrhythmia Culprit Could be Tied to Periodontal Disease

 

The mouth body connection is making more and more news.  Oral health is definitely connected to health of the overall human body.  Scientists are seeing more and more links to oral health, and especially periodontal health.

Today's post is all about the link below, but the good news is that the linked page is a short read.  Cardiac arrhythmias are a common medical problem.  Everyone reading this probably knows at least one person who suffers from it.  The potential to help eliminate this problem through dental means is a definite step in the right direction.

Here is the link from the ADA website.  

Prodia® Dental Introduces Z-Series™ -- Dental Instruments for Zirconia Crown Removal

 

One of the hardest things dentists do is removal of zirconia crowns.  Whether it's the actual removal or even cutting an endo access, zirconia is a difficult material to apply rotary instrumentation to.  That's great for long term viability of the crown, but it certainly makes other treatment more difficult.  Today's post is about a new system to help doctors deal with those situations.  Here is the info from Prodia® Dental...

Prodia® Dental, a brand of Abrasive Technology LLC - creator and manufacturer of Two Striper® - has introduced the Z--Series™, a specialized collection of instruments designed specifically for working on zirconia and other ultra-hard materials.The Z-Series instruments offer a high-tech solution to one of the most labor-intensive and time-consuming challenges faced by today’s practitioners – removing zirconia crowns. Additionally, they excel in finishing and endodontic access.   

Leading the Z-Series line up is ZXtreme™ – our most innovative bur, engineered for heavy cutting in gross reduction crown removal procedures. The crown removal procedure can be completed with just one single ZXtreme bur and up to four times faster than with competitive instruments.   

This superior performance is accomplished through a new, advanced manufacturing process that optimizes the arrangement of diamond crystals, ensuring faster and more consistent cutting performance. This innovative technique produces an instrument capable of withstanding the intense impact between the diamond crystals and the zirconia. It also significantly reduces noise and vibration, resulting in a smoother experience for both the dentist and patient.   

Rounding out the Z-Series collection are the ZF and ZM instruments for fine and medium adjustments, respectively. ZF is best for light cutting and final surface finishing, while ZM works best for moderate cutting and adjusting prior to a final ZF step.  

“We have created truly revolutionary burs designed to excel on zirconia, particularly for crown removal -- and the Z-Series delivers,” said Brandon Roby, Vice President and General Manager of Abrasive Technology Dental. “With just a single bur, dentists can efficiently remove a zirconia crown, saving valuable time and enhancing comfort for both the dentist and patient.”   

Dr. Daniel Ward, DDS, noted that removing a zirconia crown with competitor instruments may take multiple burs. In praising the outstanding performance of the ZXtreme bur, he said, “I cut off a Zirconia crown and only had to use one ZXtreme bur,” he said. “That’s a first!”  

All Prodia Dental instruments, including Z-Series, are manufactured and shipped direct from our USA-based operations.    

About Prodia® Dental  Prodia® Dental is Abrasive Technology’s latest brand of products, championed by five decades of engineering high-performance tools for industries demanding perfection—from aerospace to Silicon Valley to dentistry. From the creator and manufacturer of the Two Striper® diamond dental burs, Prodia Dental progresses diamond technology forward, redefining the standard for diamond construction and performance.  

Under the leadership of Abrasive Technology LLC, the Prodia Dental and Two Striper brands are manufactured in the Company’s North American locations. Abrasive Technology features a diversified portfolio of superabrasive grinding and tooling products in the dental, medical, aerospace, and material removal industries. The Company has grown significantly over its history to include locations in the USA and UK and has over 140 registered patents and trademarks. Our line of dental instrumentation brands also includes: Stainbuster® and Snowlight®.  

For more information about Z-Series, visit prodiadental.com.  

Dentistry.One Becomes First Dental Telehealth Provider to Earn DiMe Seal of Approval

 

Recognized by the Digital Medicine Society for setting a new benchmark in virtual-first oral healthcare.

Dentistry.One, a virtual-first dental care solution from MouthWatch, Inc., has earned the DiMe Seal of Approval, becoming the first and only dental telehealth company to receive this distinction from the Digital Medicine Society (DiMe).  The recognition reinforces Dentistry.One’s position as a trusted partner for employers, health plans, and benefits brokers seeking to improve dental care through increased access, patient engagement, and improved health outcomes through virtual care.

The DiMe Seal is awarded to digital health platforms that meet rigorous, independently validated standards in four core categories: clinical evidence, usability, privacy and security, and equity. Dentistry.One’s recognition highlights its commitment to delivering measurable value and safe, accessible oral healthcare through its virtual-first platform.

This recognition from DiMe reinforces the organization’s sustained investment in scalable, patient-first models of care.

“The DiMe Seal confirms what we’ve worked toward from the beginning: building a virtual dental care model that delivers real clinical value, protects patient data, and expands access for those who need it most,” said Brant Herman, Founder & CEO of Dentistry.One. “It reinforces to our partners that Dentistry.One offers more than convenience—it delivers credible, secure care that improves health outcomes.”

In addition to the DiMe Seal, Dentistry.One is HIPAA compliant, ensuring secure  
handling of protected health information, and SOC 2 Type 2 certified, with independently audited controls that validate the security, availability, processing integrity, confidentiality and privacy of its systems.

“Our partners entrust us with more than just access to care. They rely on us to safeguard the health and sensitive data of every patient we serve,” said Sharity Ludwig, Senior Director of Clinical Operations at Dentistry.One. “Earning both HIPAA and SOC 2 Type 2 certifications is not just a checkbox; it’s a reflection of our commitment to trust, the protection of patient data, and clinical excellence.”

Dentistry.One offers a nationwide network of licensed dentists, along with AI-powered tools like SmileScan™, which lets users take a few photos with their smartphone and receive a personalized report on their oral health in minutes. The platform also includes oral health coaching, second opinions, multilingual support, and care coordination, making it easier than ever for patients to take control of their oral and overall health.

To learn more, visit dentistry.one/DiMe.

About Dentistry.One

Dentistry.One was created to break down the barriers that prevent millions of people from accessing the dental care they need. Our vision is to make dental health accessible to everyone, unlocking the significant health and cost-saving benefits that come with a healthy mouth. Through telehealth, Dentistry.One provides dental care to the 60% of the population who don’t regularly visit a dentist. Offering anxiety-free online consultations, AI-powered tools, and seamless care coordination, Dentistry.One empowers patients to take control of their oral and overall health. To learn more, visit https://dentistry.one/. 

The ADA Bids Farewell to their Annual Meeting - 2025 Smilecon Will be the Last

Last week I had a post that discussed the recent CDA Anaheim meeting.  As I stated there, in-person industry trades hows have suffered a lot since the pandemic of 2020.  However, some meetings seem to be recovering... at least a bit.

Attendance at many major meetings has dropped significantly since Covid.  However, it wasn't just social distancing that caused the slowdown.  Our world is showing amazing progress in technologies and the ways we communicate and in-person meetings are one of the victims.  Since the pandemic, overall trade show attnedance has been dropping.  Now comes word that on Thursday May 23, 2025 the American Dental Association announced that the 2025 Smilecon meeting will be the last one.

The first video ever played on MTV on August 1, 1981 was "Video Killed the Radio Star" by The Buggles, and that was prophetic.  Now online education has just killed what was once the premier in-person trade show in dentistry.  Young doctors no longer feel the need to close their offices for several days and travel to far away places.  YouTube, TikTok, and Instagram feed the desire for learning and CE credits can be earned through viewing webinars.

Last week I mentioned that the CDA seems to be on the rebound.  I still believe some of the larger in-person meetings will continue.  I think there is something to be said for a meeting at basically the same time and at the same location year after year.  When you are planning on attending a meeting, being able to know the location and not having to travel can be big reason to go.  By trying to move every year, Smilecon wanted to make itself available to the majority of their members who are spread throughout the country.  The goal was that no matter where you lived, every few years the meeting was at least in your general vicinity.  That was an admirable idea, but I think that might have lead to it's demise.  However, this has been something many in the industry have predicted for a few years.  Recent attendance has been down quite a bit both in attendance from doctors and booths manned by exhibitors.  The last Smilecon that I attended was in Orlando in 2023 and everyone noticed that the attendance was light.  And just to be clear, this is not an indictment of Smilecon.  Many meetings have suffered from low attendance since 2020 and I feel we're going to see more contraction in the future.

However, in their press release the ADA mentioned:

The Governance and Organizational Manual of the ADA requires that the ADA hold an annual scientific session. The ADA is exploring new meeting possibilities and programs to advance oral and overall health by keeping dental professionals up to date on the latest scientific guidelines and technical innovations. Further information will be shared when it is available.

That means that the association will still continue to explore options for some type of meeting, which in my opinion is good news.  Education is critical to the profession, and the ADA has frequently helped provide some of the best education there is in dentistry.  I'm hopeful that whatever comes next in the required scientific session is successful.  It will probably be smaller and not such an expensive line item in the budget, but that's ok by me.

More importantly, dentistry needs the united voice that is the ADA.  There is a huge benefit to the profession speaking with a single voice, and that voice is the ADA.  Dentistry has benefitted greatly from the hard work of the ADA.  Now they can take the financial resources that were being poured into the meeting and use it for other projects.  I'm hopeful of what they can with that cash.

Here's a bit of nostalgia... in 1998 what was then called "The ADA Annual Session" was flying high.  This was in the very early days of the Internet and computers in healthcare.  Back then I had started taking computers apart in my office and had begun writing for a newsletter (photocopied and delivered via USPS) called 'Tools R Us' and published by a good friend Dr. Bob Davis.

Back then my writing for Bob's newsletter on technology in dentistry had somehow come to the attention of some folks at the ADA headquarters in Chicago.  With technology poised to have a major impact on the healthcare industry, the ADA had decided to have a special day on the subject as part of their Annual Session.  The first ever ADA Technology Day was in San Francisco in 1998.

I vividly remember my first lecture for the ADA.  One of the things I spoke about was a new technology that allowed users to connect peripheral devices to their computers.  It was called "Universal Serial Bus" and was abbreviated USB.  I clearly remember talking about it while audience members furiously scribbled in their notebooks.  There were some vendors displaying leading edge tech and the one thing I was really blown away by was a 17 inch flat screen display being shown by Intel.  I had seen pictures of them, but this was my first time to actually see one in person.  The retail price was $7000!

I was really lucky.  At that meeting I made a lot of good industry contacts, which is important for anyone who wants to educate their peers.  I spoke at every ADA meeting for about the next 25 years.  Often getting into the show meant going through the doors in a mass of humanity.  It was incredible.  

As someone who has made a career out of being in love with tech I can tell you without a doubt, everything evolves and as progress is made older ideas and tools are replaced.  The evolution of broadband connections and video has changed the way many people receive their information.  I still think some in-person meetings will survive, but we've now entered a time when we are going to see contraction in their numbers.  The ADA Annual Session was a real boon to my career as Technology Evangelist and I'm sad to see it go.  However it makes no sense to spend resources on a meeting that few attend.  At the end of the day, this was a business decision.  I get that and I support the decision, but I can still be nostalgic for those good old days.

The ADA press release can be found here.  There was also a post in the ADA News that you can read here.  

ADA Just Announced 2025 Smilecon Will be the LAST One!

Today, Friday May 23, 2025, the American Dental Association has announced that after this year's 2025 meeting in Washington, DC, Smilecon will cease to exist.  This is a developing story.  Count on a post with details and thoughts on Monday!

UPDATE

The ADA published a press release on the announcement yesterday (Thursday May 22, 2025) which can be found with this link.

A post was also made on the ADA News site that can give you more info.  That post can be found here.

Hot Off the Digital Press - Just Announced! Dandy Launches Real-Time Video Collaboration for Dentists and Lab Techs

 

For years now I've been impressed with Dandy.  They have really embraced the concept of digital restorative solutions and made it priority to bring a lot of digital tech to the forefront of what they do.  I got word a couple of days ago about today's announcement and am really happy to be able to provide this here.  I'm convinced that this is where the dental laboratory of the future is going and Dandy is doing a heck of a job making it happen.

This is a pretty cool announcement and it was just made public a few seconds ago (literally)... read on for some amazing information.

Live Design Review delivers predictable patient outcomes in just a few minutes

Dandy, the fully digital dental lab, today launched a new suite of real-time visual collaboration features for its pioneering Chairside and case management software for dental practices. Dentists and lab techs can now plan and review cases over interactive video calls, ensuring the highest level of accuracy in the fabrication of dental prosthetics.

With conventional communication, important case details are often lost between the office and the lab in a flurry of disconnected emails, phone calls, and paper documents. Dandy’s digital workspace brings dentists and lab techs together in real time, as if they were in the same room, so everyone can see  — and agree — on the case before it’s sent to production. 

Dandy’s first-f-its-kind Live Design Review brings cases to life onscreen using detailed 3D visualizations. Working with experienced Dandy lab technicians, dentists can collaborate on cases, request changes, ask clinical questions, confirm adjustments, and approve designs with complete confidence in the outcome.

Dentists can start a review with a Dandy technician within minutes or schedule a meeting for a convenient upcoming date. Dandy also provides specialized Case Planning sessions to map out complex restorations and Implant Planning sessions with surgical specialists.

By collaborating with the lab on a shared digital/ CAD model, dentists can refine designs before Dandy begins production, thereby creating predictable clinical outcomes and eliminating surprises during seating appointments. It all adds up to a better patient experience and more confidence for dentists.

"I recently experienced Live Design Review with Dandy, and it was phenomenal! I’ve never seen a lab with the capability to review a case in real time with a technician. It was incredible to witness—the technology was impressive, and the workflow to schedule it was seamless. Excellent customer service,” said Dr. Alexander Rabkin, Westwood Dental Partners.

Live Design Review is Dandy’s latest innovation in digitizing dental workflows. Dandy offers advanced 3D intraoral scanners at no additional charge and provides on-demand scan reviews while patients are still in the chair. Its 100% digital US-based dental labs use AI, 3D printing and other leading-edge technologies to create restorations with extraordinary speed and precision.

“Dandy has always been focused on delivering exceptional service and results for our customers. Real-time video collaboration is a natural extension of that promise, giving dentists direct access to expert support exactly when they need it,” said Daniel Hanover, co-founder of Dandy. “By making collaboration faster, easier, and more accurate, we’re helping practices deliver better care while growing their businesses.”

The new features are now available to existing customers in early access. To learn more about Dandy’s new offerings and how they are reshaping communication between dentists and the lab, visit meetdandy.com.

About Dandy

Dandy is building the modern operating system for dentistry, powering the world’s most advanced dental labs. Dandy partners with dental practices to transform their business with state-of-the-art intraoral scanners, always-on expert guidance, and precision manufacturing accelerated by AI, 3D printing, and other state-of-the-art technologies seamlessly orchestrated by Dandy's proprietary software. Dandy empowers dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients. With unparalleled quality, efficiency, and experience, Dandy makes the business of dentistry pain-free. To learn more, visit meetdandy.com or our LinkedIn page, www.linkedin.com/company/dandyofficial/.