
Wednesday, October 31, 2012
Evernote for Mac is Coming with Some Pretty Cool Changes

Tuesday, October 30, 2012
Google Makes New Product Announcement via Blog Due to Hurricane Sandy Cancellation in NY
It was a combination of Android OS announcements & Hardware debuts from Google today.
Android is going to version 4.2 which doesn't really have an "official" name. The latest version of iOS is called "Jelly Bean" so Google is calling this update a "new flavor of Jelly Bean" which makes sense, but only sort of.
The new OS update has some pretty slick pieces like not needing to lift your fingers when you type, taking photos and adding them to Google + or Google Maps. Also there is a new WiFi standard supported. While not yet available on many devices, the standard called "Miracast" allows Android devices to show their displays on Miracast enabled devices like TVs. This will all be able to be done wirelessly which should be pretty cool when it becomes available.
There was also the announcement of the Nexus 4 smartphone (a prototype of which was lost in a San Francisco bar last week), the Nexus 10 tablet, and the Nexus 7 tablet.
Overall it's a nice run of announcements from the gang in Mountainview.
Monday, October 29, 2012
Using Flying UAV Drones to Help Swarming Robots make Intelligent decisions
I've been dreaming of tinkering with UAV drones for a while now. I've actually finally got one on order that should be arriving soon.
The power of our circuits & chips now allows us to do some amazing things with technology that cost 10's of thousands of dollars in the 90's and is now basically pocket change today.
Add to that the research that is being done with intelligent swarms of robots and you can see the future. Then… pair the power of a robot swarm with the point of view of a UAV and the power jumps exponentially.
Take a look at the video above and glimpse the future… awesome!
"Spatially Targeted Communication and Self-Assembly," by Nithin Mathews, Anders Lyhne Christensen, Rehan O’Grady, and Marco Dorigo, from Universite Libre de Bruxelles and Instituto Universitario de Lisboa, was presented at IROS 2012 in Vilamoura, Portugal.
Saturday, October 27, 2012
Air Techniques Updates Spectra & Polaris Systems


The folks at Air Techniques are updating both the Spectra visual caries detection system as well their Polaris intraoral camera.
While the 2 systems will not have any new groundbreaking options that render the older models obsolete, they have a more streamlined look and newly designed buttons.
They both are also utilizing a new USB cord.
I only got a brief chance to try them at the ADA meeting, but both devcies appear solid and I really like the new button layout. As someone who owns both of the previous models, I like the new design but I'm not depressed that I acquired the devices when I did. Everything evolves, and these devcies have… and will continue to do so.
Friday, October 26, 2012
Flux Backpack Improves Safety at Night

Thursday, October 25, 2012
Enercell Portable Power

Make a withdrawal when you need it.
You keep money in the bank - now keep power in the bank too. Enercell's Portable Power Bank is a small, personal-portable power supply that keeps you talking for up to four hours. It charges quickly from any USB power port.
- Output voltage 5.0 +/- 0.25V, output current 1000mA (max), with a capacity of 1350mAh
- Battery average run time up to 4 hours, results vary by device and usage patterns
- Over-voltage, over-current, short-circuit, over-temperature (charging) & under-voltage protection
- Battery charges in about 3 hours
Wednesday, October 24, 2012
PATTERSON DENTAL ANNOUNCES DDS RESCUE DATA-RECOVERY SOLUTION



Tuesday, October 23, 2012
Hundreds of Laboratory Professionals Come Together to Celebrate inLab®’s Ten-Year Anniversary at the CEREC® 27 and a half Event

Charlotte, NC (October 22, 2012) – Hundreds of laboratory professionals celebrated the ten-year anniversary of Sirona’s revolutionary inLab® laboratory CAD/CAM system with a three-day extravaganza during Sirona’s CEREC® 27 and a half event recently held in Las Vegas.
Dentists and laboratory professionals alike descended upon The Venetian Resort Hotel Casino to celebrate inLab’s 10-year milestone by attending various educational programs and garnering CE credits along the way. Laboratory technicians had the opportunity to explore all aspects of Sirona CAD/CAM through a multitude of inLab presentations led by a who’s-who of inLab experts. Also on site was an exhibit hall that featured top dental companies showcasing their newest products and services. In addition, laboratory gained access to thousands of CEREC dentists already in attendance and fellow laboratory owners with similar interests.
Jay Black, CDT and owner of Winter Springs Dental Laboratory in Winter Springs, Florida attended all three days and summed up his experience, “CEREC 27.5 was an amazing event! Never before have I been involved in a celebration where 4000 like-minded, energized, and motivated professionals gathered under one roof wanting one thing, to grow with this amazing technology. It was great meeting with old friends and new ones! Hats off to the engaging list of speakers, and to all the folks at Sirona who worked so hard to put this together. I have come back to my laboratory motivated like never before, and ready to implement what I have learned for my lab, my dentists, and most importantly, my patients!”
Matt Roberts, CDT and owner of CMR Dental Laboratory in Idaho Falls, Idaho said, "Every time Sirona throws an event, I am beyond impressed learning about the new advancements of this amazing technology. Sirona just keeps making CAD/CAM more interesting, my job much easier, and my dentists happier. I’m seeing developments in CAD/CAM I never thought I’d witness in my lifetime! The new CEREC Omnicam is exciting. I love the full color video capture and the fact that there is no need for powder in the mouth! I can’t wait to start working with dentists using this new component of the system."
Earlier this year, Sirona launched inLabSoftware 4.0, the most advanced and comprehensive redesign in the history of the inLab software platform. The CEREC 27 and a half Anniversary Celebration also commemorated the 20th anniversary of Schick digital radiography and the 5th anniversary of the GALILEOS® Digital Imaging System.
For more details and highlights from inLab 10 at CEREC 27 and a half event, please visit www.CEREConline.com or www.CEREC27live.com.
About Sirona Dental Systems
Sirona, the dental technology leader, has served dealers and dentists worldwide for more than 130 years. Sirona develops, manufactures, and markets a complete line of dental products, including CAD/CAM restoration systems (CEREC), digital intra-oral, panoramic and 3D imaging systems, dental treatment centers and handpieces. Visit http://www.sirona.com for more information about Sirona and its products.
Monday, October 22, 2012
Google Opens Up about Data Centers

Sunday, October 21, 2012
Thoughts from the ADA Annual Session
Well, here I am, back in the Wonderful Land of Oz and trying to get things back on track while I prepare for another week of seeing patients. :-)
I got back to the KC area late yesterday afternoon and had a fall get together with friends & staff so this is really the first time I've gotten a chance to let you know my overall feelings from the ADA meeting.
First of all, this meeting was amazing! I'm not sure of what the attendance was, but the exhibit hall was full a good deal of the time and the vendors I spoke with reported good overall sales.
It seems to me that the economy is starting to rebound in our sector and that as it begins to take hold, we'll see a tide that begins to float all boats. Doctors from the west coast seemed optimistic and that is always a good sign.
I did 2 lectures as part of the Pride Best in Class Technology Awards and the attendance was almost double what was expected. After some of the lectures became standing room only, the ADA brought in about 100 more seats to accommodate the crowd. As you can see from the photo above, the attendance was unbelievable.
So… my overall impressions are very favorable. Vendors were happy, doctors were excited, and I was thrilled to be part of it all. If you've never made it to an ADA meeting before, plan now on attending in 2013. It's going to be in New Orleans for the first time since 2002 and will be an awesome time. Start planning now! I've already agreed to present there, so I'm hoping lots of you will be joining me!
Saturday, October 20, 2012
Dexis Announces Dexis Imaging Suite!

- DEXcosmetic: A full cosmetic imaging program that not only provides amazing examples of "what could be" for patients, but is also easy to use. It lets the doctor or team member plan, simulate, and present full cosmetic procedures and tooth whitening treatments in just minutes. Powerful, easy-to-use blending, matching, and sculpting tools allow for realistic results. I saw a demonstration of whitening and replacing a missing tooth. I came away impressed.
- DEXIS i-CAT Link: For offices with an i-CAT device or a 3D imaging device such as the Gendex CB-500 in my office, there is a way to access that data & those images from inside the Imaging Suite. Seamlessly mange patient data and 3D images from i-CAT or i-CAT powered 3D scanners directly from within the DEXIS application. For those of you who have compatible 3D imaging & hate clicks, this should be a great feature.
- iPad integration: This was perhaps the biggest surprise of the evening. The Dexis folks actually brought an iPad up on stage and demonstrated it live in front of the audience. The functionality and speed was amazing. Afterwards, I got a chance to test drive the iPad app and was just stunned by how great the images looked on the retina display. The best part? The app will be available in January from the App Store and it will be FREE!!! The image below is from the demonstration & is a photo taken with my iPhone of the actual app in use on stage. It's not the greatest picture but will help you get the idea… If you are a Dexis customer, get ready!
Friday, October 19, 2012
Thanks to Smile Reminders for a Great Time at AT&T Park!!!
Thursday, October 18, 2012
FDA Issues Recall Alert on Nitrous Oxide Delivery System
I received this email from the American Dental Association and thought I would pass it along:
The U.S. Food and Drug Administration (FDA) this week issued a "Class I" recall alert on Accutron, Inc.'s Ultra PC% cabinet mount flowmeters for nitrous oxide-oxygen sedation systems. The agency's safety alert and recall notice are available at the FDA web site.
According to the FDA, Accutron, which voluntarily recalled its flowmeters, reported two consumer complaints that the devices continued to deliver nitrous oxide even when the oxygen flow was turned off. No injuries have been reported.
The FDA's recall notice states: "Class I recalls are the most serious type of recall and involve situations in which there is a reasonable probability that use of these products will cause serious adverse health consequences or death."
Dentists who suspect problems with this flowmeter should report them to Accutron at 1-800- 531-2221 and to the FDA via its MedWatch program. Accutron will replace the device free of charge.
This email has been distributed to all members of the American Dental Association.
- Posted using BlogPress from my iPad
Schein to Release Dental software for Mac
I saw this when I was at the Henry Schein Practice Solutions Summit, this past August, but I had to keep it a secret… until now.
I had signed a nondisclosure agreement (known as an NDA) and that agreement was what let me get an amazing look at a new Mac product that Henry Schein has been working on for a while now.
Schein has noticed the increased number of Macs that are being purchased both for business & professional use and decided to enter into the space to provide their own solutions to the growing Mac fan base out there.
I wasn't sure when they would have the software ready to tell the world about, but as I strolled the aisles of the ADA meeting, I saw the booth in the picture above.
If you are a Mac user and have been looking for practice management software that will run your office on the Mac platform, make sure you add the Schein Mac project to your list.
Although it's a Schein product, don't expect to see a "Dentrix Mac" type title for it. The software is as yet, still un-named, but I think you owe it a look if you are in the market. As with all things new, this one will evolve & update rapidly.
Wednesday, October 17, 2012
Heading to San Francisco...
My travels for the year have almost wrapped up, but I still have a few trips left.
Today, I'm heading to San Francisco for the ADA Annual Session. I love San Francisco & even though this is a shorter than usual trip for me, I'm really excited to get there.
I'll be in meetings most of the afternoon with the gang from Dental Products Report and then on Thursday morning I'll be kicking off the Pride Technology Expo with my lecture on "Day to Day Technology to Improve Your Practice". This lecture will feature Pride winners that I use every day and I'll be explaining the reasons that I feel they are a big plus for practitioners.
It's always a little stressful to be "leading off" an event, but I honestly wouldn't have it any other way!
I'll be following that up with a lecture on Friday afternoon on "Digital Caries Detection". In that lecture, I'll be discussing probe vs. visual devices and the science that makes each of them a reliable adjunct for every practice.
I hope to see many of you there!
Tuesday, October 16, 2012
Statim 5000 G4 Continues to Impress

TOUCH. CONNECT. PROTECT. COLLECT.
TOUCH. A large 3.5” high-resolution touchscreen offers a vivid display of messages, current cycle information and customizable colours all with extraordinary clarity. Fully adjustable contrast levels let you optimize the screen to the lighting in your steri-centre.
CONNECT. Through your networked portal, you can view not only your STATIM’s current operations in real time, you can also access cycle history, printing and validation information, and also sterilization records. Capable of sending emails with cycle information errors directly to your dealer, your STATIM G4 will let qualified technicians know when service is imminent.
PROTECT. Patient safety relies on attention to detail. The STATIM G4 supports verifiable processes that are PIN protected with user-defined IDs so that staff members can be required to authorize a cycle. This encourages extra attention to process and creates a safer environment for both staff and patients.
COLLECT. An undocumented sterilization cycle might as well not have been performed. With each cycle, information must be stored to protect your office and your patient. The integrated DataLogger stores all cycle information for the lifetime of the unit, which is accesible through multiple channels such as: a USB port for manual retrieval; an Ethernet connection for web based archiving or desktop printing; or a RS232 port for an external printer option.
TOUCH. CONNECT. PROTECT. COLLECT.
TOUCH. A large 3.5” high-resolution touchscreen offers a vivid display of messages, current cycle information and customizable colours all with extraordinary clarity. Fully adjustable contrast levels let you optimize the screen to the lighting in your steri-centre.
CONNECT. Through your networked portal, you can view not only your STATIM’s current operations in real time, you can also access cycle history, printing and validation information, and also sterilization records. Capable of sending emails with cycle information errors directly to your dealer, your STATIM G4 will let qualified technicians know when service is imminent.
PROTECT. Patient safety relies on attention to detail. The STATIM G4 supports verifiable processes that are PIN protected with user-defined IDs so that staff members can be required to authorize a cycle. This encourages extra attention to process and creates a safer environment for both staff and patients.
COLLECT. An undocumented sterilization cycle might as well not have been performed. With each cycle, information must be stored to protect your office and your patient. The integrated DataLogger stores all cycle information for the lifetime of the unit, which is accesible through multiple channels such as: a USB port for manual retrieval; an Ethernet connection for web based archiving or desktop printing; or a RS232 port for an external printer option.
Monday, October 15, 2012
Tivo Stream can put Tivo Shows on Your Portable Devices

Friday, October 12, 2012
Thanks to All Who Attended the Kansas City Edelweiss Expo!
I just wanted to give a big and warm "Thank You" to all of you who attended the Ultradent Edelweiss Hands-On Showcase last night here in Kansas City.
I was very honored that all of you chose to make the event and even more flattered that you chose to stay late into the evening. I was also very honored and flattered to have been chosen by my friends at Ultradent to be the one chosen to lead the very first Edelweiss Hands-On Showcase. The company is planning on putting on lots of these events across the country, but my home town was chosen as the place to launch them all. And… my KC dentist friends & colleagues, you made me proud!
Edelweiss is an interesting concept and something that I think will serve our profession well as the profession becomes more and more aware of it. When I discuss it with my peers they all agree that the concept is a good one. However, every one of them has had trouble wrapping their heads around the concept of a non-lab fabricated veneer with an adequate fit.
Yet, once they see the process in a hands-on environment it makes definite clinical sense. The point being, this product really does need to have a hands-on teaching component with it to be truly understood & mastered by the clinician. That is why you're going to see more and more of these events sponsored by Ultradent.
I have to admit that I was a bit skeptical of the product at first. I think the sceptic in me serves me well as Technology Editor of Dental Products Report as I don't enter into product demonstrations without a healthy level of skepticism on board. This helps me maintain my journalistic objectivity.
However, after spending some time with Dr. Stephan Lampl, who is the CEO of Edelweiss, and having him show me the hands-on technique, I walked away with a much better understanding & appreciation of what the product is about & what it is capable of.
For those of you who have yet to experience the product, keep your eyes open for a Hands-on Showcase in your area. You'll be seeing more and more of then and I think after you get your hands on Edelweiss and see the process first hand, you'll quickly realize how it can fit into your practice.
Thursday, October 11, 2012
XLDent Invited to Present Paperless Workflows for the ADA Standards Committee in San Francisco
I get a chance to see and tinker with lots of software and products in my roll as Technology Editor for Dental Practice Report. One of the products that I've had some exposure to over the years is the dental software program XLDent. It's based on a mobile concept of using Tabet devices to help with workflow. Recently I received the following press release from the company. If you are going to be at the American Dental Association in San Francisco, come by and see one of my talks and, if you are interested in software, take a look at all the offerings… including XLDent.
Here is the info from the company:
This year XLDent has been invited to present its Electronic Dental Health Record and Paperless Workflow solutions to the ADA Standards Committee during this year’s annual ADA Session in San Francisco on October 16, 2012. We’re very proud to have been selected as one of only three dental practice management software vendors to showcase this technology. The ADA is very interested in XLDent’s software, specifically its mobile design and paperless workflows. This opportunity will allow XLDent to demonstrate how its Electronic Dental Records system can streamline workflows, improve patient experiences and ultimately improve patient outcomes.
You can see XLDent on the ADA floor at the Burkhart Dental Booth (1732). Please stop by for a personal demonstration or view a web-based demonstration at www.xldent.com.
Wednesday, October 10, 2012
Why Google Drive is Becoming Centric to my Life

Tuesday, October 9, 2012
Red Bull Sponsored Daredevil Felilx Baumgartner to Skydive from the Edge of Space

Monday, October 8, 2012
SpaceX Set to Launch Second Rocket to ISS

Saturday, October 6, 2012
Thanks to Everyone at the Benco/Gendex Event in Minneapolis
Ah, the joys of travel. This was a short trip. I left KCI on Thursday at about 11:30 am bound for Minneapolis and was back in the Land of Oz on Friday morning at about 8:30 am. I have some crazy "check in" times with airlines, but this trip literally had me checking in for my return flight from my kitchen before I even left for the KC airport!
However, the trip was well worth it. The travel is always to sort of negative that comes with what I do. It's meeting the people and providing the education that really is the fun part of my "second job". I had a chance to do an evening event over dinner for some doctors in Minneapolis on the "why's" behind 3D cone beam imaging and it was a great time.
I've been using this amazing technology in my office for about 5 years now and it has truly opened my eyes to some amazing things. The ability to actually be able to see the patient in fully rendered 3D means you get more data about the case which allows you to provide more accurate and predictable treatment. I once thought this technology would only be used in dental schools, but now with more affordable hardware and much more advanced training, this powerful tool is becoming more and more common al lover the US.
If you are a doctor who is treating, or interested in treating, more advanced cases, you really should take a look at what cone beam imaging can provide for you. I'm routinely amazed at the amount of information that it provides to me and the ways it helps me provide the highest level of care to my patients.
Thanks to all at the Minneapolis event for such a warm welcome and a fun evening!
Friday, October 5, 2012
Your Complimentary iCloud Storage Upgrade has been Extended at no Charge

As a thank you to our former MobileMe members who moved to iCloud, we have extended the complimentary storage upgrade they received until September 30, 2013. This extension applies to accounts moved to iCloud between October 12th, 2011 and August 1st, 2012.
How do I know if the complimentary storage extension applies to me?
If you are a former MobileMe member and had access to more than 5GB of MobileMe storage when you moved your account to iCloud, then you received a complimentary iCloud storage upgrade automatically. That upgrade has now been extended, free of charge.
How much complimentary storage did I receive?
Your complimentary storage upgrade was based on the amount of MobileMe storage you were paying for when you moved to iCloud. You were granted either the 10GB, 20GB, or 50GB storage upgrade.
To check which storage upgrade you received:
- On an iOS device: Go to Settings > iCloud > Account.
- On a Mac: Go to System Preferences > iCloud, then click Manage followed by View Account.
- On a PC: Open the iCloud Control Panel for Windows, then click Manage followed by View Account.
How long does the complimentary storage extension last?
We will continue to provide you with this additional storage until September 30, 2013, or until you choose to upgrade your iCloud storage plan.
Can I buy more storage if I need it?
Yes. If you need to upgrade your storage to a larger amount, you can purchase one of our standard storage upgrade plans at the regular price. Please note that when you purchase a new storage upgrade, it will replace your complimentary storage plan. If you cancel the upgrade at a later date, you will return to the standard free 5GB storage plan and will no longer have access to your complimentary storage upgrade.
What if I already upgraded my storage plan prior to this extension?
If you upgraded your storage plan before September 30, 2012, we have automatically extended your upgrade at no additional charge until September 30, 2013.
Can I transfer my complimentary storage upgrade to another account?
Your complimentary storage upgrade is not transferable. You can use it only with the iCloud account that you originally moved from MobileMe.
Thursday, October 4, 2012
Why Powered Toothbrushes Matter

Wednesday, October 3, 2012
TDK Makes Amazing Breakthrough in Hard Drive Density

Tuesday, October 2, 2012
The Importance of Patient Surveys in Today's Dental Practice
In the practice of dentistry, we spend a good deal of time in data collection. Anyone involved in any type of health care practice needs to make sure that they are doing everything they can to get every piece of important data they can. This can make a tremendous difference in forming the proper diagnosis & treatment plan.
Along those same lines, it is also important to gather as much data about your practice as possible. We've been doing this for a few years now through the use of practice surveys that patients fill out electronically and return to us. They can send them to us anonymously or with their name, if they prefer. We've learned tons about what we are doing… both right and wrong. The information has allowed us to make some changes as well as to know where our strong points are.
Today I'd like to present a bit of information from Smile Reminders that deals with this very subject. It is shared here with their permission:
The Importance of Automated Patient Surveys
If you’re not progressing, you’re regressing. In the business side of dentistry, your practice either moves forward or falls victim to competitors and the increase of patient empowerment.
As patients become smarter, more aware and more empowered, dentists must continually improve patient satisfaction. That includes treating every patient like a customer who chose you, instead of a patient who needs you.
How do you improve patient satisfaction? It’s easy: combine technology with good old-fashioned communication. Administer automated patient surveys and react to the responses.
How Patient Surveys Improve Business
Two male dentists have competing practices in the same town. Each has 100 regular patients to start 2013. Dentist A offers a better selection of filling materials and a nicer staff. Dentist B, however, invites patients to take a quick survey and critique his practice.
By the end of March, Dentist A still has a wider selection of products and a nicer staff. But Dentist B has 130 patients and Dentist A is down to 70.
How could that be? Dentist A had a great practice! The problem is that Dentist A didn’t listen and adapt.
Dentist B studied his patient surveys. He asked open-ended questions and read the responses. He soon discovered that patients loved quicker service. Nobody complained about his product selection and the staff was nice enough. But time is money in this town; patients didn’t want to spend all day at the dentist’s office. So Dentist B implemented new protocol to get patients in an out fast.
Meanwhile, Dentist A improved nothing and stuck with what he thought was working, not realizing why his patients ditched him for Dentist B.
Automated patient surveys can also benefit healthcare practices when added to your office reviews. Many patient engagement services, like Smile Reminder, can automatically post open-ended survey responses as reviews on sites like Google and Yelp, boosting your searchability rankings and increasing new patient inquiries.
Listen and React to Succeed
Fact: Patients who have their compliant resolved are up to 8% more loyal than if they never had a problem in the first place.
In today’s patient-empowered, choosy world of healthcare, the dentist who listens and acts on patient opinions wins the game.
A patient survey does nothing unless it includes at least one open-ended question. Include the simple multiple choice questions like “On a scale of 1-5, how satisfied are you with today’s visit?” Then correlate those results with your open-ended questions, like “Was there anything about today’s visit that you found irritating or frustrating? If so, what was it (were they)? Please be direct so we can resolve the issue for the future.”
Not only will open-ended questions help you understand what your practice does wrong, you can use these surveys to find out which problems have the greatest impact on patient satisfaction.
What about those 10 not-completely-satisfied patients? Seven of them complained of the doctor being “distant”, “impersonal”, or “quiet”. You’ve got a real problem. You don’t open your mouth to patients enough.
How do you react to this valuable insight? First, resolve the issue with the most dissatisfied patients. Call them personally and explain why you were so impersonal. It doesn’t matter your excuse, the fact that you’re apologizing is enough. You could even say that your dog messed the living room rug that morning, sending you to work irritable. Apologize sincerely, personally, and fully. Then invite the dissatisfied patient in for another visit, perhaps at a discounted rate or with a special offer. The patient will forgive you and return another day to see what you’re really like. In fact, they’ll probably share the story with friends and send more patients your way. “My dentist was so apologetic! He even offered half-off my next visit! What a great guy!”
What About the BIG Problems?
That example, of course, shows how a mild problem can turn a dissatisfied patient into a satisfied one. But what about the big problems? Like a patient and a staff member arguing? Calling the upset patient to apologize and fix the issue may work, but if the patient’s complaint can’t be resolved, how do you react? Do you “count your losses” and move on? No! You work with the patient to find a mutually beneficial result. You still offer a discount for another visit. Treat all dissatisfied patients the same, no matter the level of their dissatisfaction. Don’t forget to discuss with the staff how to properly handle an irate patient next time.
How to Maximize Completed Patient Surveys
To maximize the number of completed patient surveys, mention them personally at the end of the patient’s visit. Be the first to invite them to critique you. Don’t let that first invitation come from the staff or simply in the email or text you send the patient. Tell them, face-to-face, that you’ll send an email (or text message or phone call) to the patient, asking a few questions about their experience. Tell the patient that you’d love their honest feedback, negative or positive.
To make things easier on yourself and your staff, utilize patient engagement software to automatically send feedback surveys to patients following their visits. These automated services will collect the completed survey responses and send the reports to you and your staff. Some patient engagement systems, like Smile Reminder, even offer automated phone surveys that allow patients to touch phone keys for their multiple choice responses, and speak for their open-ended responses.
The best dentists use patient feedback surveys to steer their practices. The results always boost patient satisfaction and revenue. Your patients will love you and share that love with their friends, growing your practice exponentially.
Monday, October 1, 2012
Thailand Flood Recovery Means Hard Drive Shipments have Returned
