Before I even get this post rolling, I want to explain the QR code above. That code will take you to the website of Trust AI. The system is currently available for free. The QR code will take you directly to a page on their website where you can create an account and then see for yourself how powerful this tool is.
Trust AI is making some serious headway into the profession. Since going live this past summer, the company has over 5000 users and nearly 100,000 interactions. Those are a combination of calls, SOAP notes, intelligence, and insurance tools.
I recently interviewed their CEO Bernard Casse, PhD for The Technology Evangelist Podcast. The episode is currently in post-production so it's not available yet, but as soon as it is, I'll be sure to let you know here. It's a fascinating conversation with a really smart guy. Dr. Casse has worked on several amazing tech products in his career and the idea for this latest project came to him as he was struggling to schedule a dental appointment for himself. The story reminded me of an article I read that stated 75% of innovation in a given field comes from an idea outside that field. That's certainly the situation here. Bernard saw a problem and wondered why no one had tried to create a solution for it. That one moment started his journey into dentistry. He's now hard at work building a solution to that problem as well as several more facing dentistry.
The first piece of that solution is a chatbot named Isaac.
I've spent some time tinkering with Isaac, which is a LLM (Large Language Model) system and I've found it easy to use and impressive in its responses. The system is currently available in both a browser based client (similar to how you use other online AI platforms) as well as a What's App channel where you can interact with Isaac directly from your phone.
What's really impressive and critical about Isaac and what Trust AI is doing is that the system is by dentists and for dentists. Rather than something that anyone can interact with, Isaac is designed to specifically interact with dentists. The knowledge base that Isaac uses is based on dental knowledge and not for use by every human. That means that Isaac is trained by general dentists, specialists and dental scientific literature. It also learns from every interaction.
I read not too long ago that medical knowledge grows at an estimated rate of doubling every 18 months. New research and new scientific papers are being published constantly and Isaac reads and understands all of it. That means that from a dental point of view, the system can be a colleague to ask questions, get coaching, and keep you abreast of the latest and greatest information available.
Another amazing feature is that Isaac currently speaks 30 major languages. I love the fact that this source of information is available to any dental professional with an Internet connection and can speak to them in the language they understand best.
In my opinion, dentistry is at a tipping point where our systems are about to become 'smart systems'. Some of you may have heard my prediction in the last 5 years or so, but I've been saying that I can see a time where we will have "the continually updating 3D patient". If you haven't heard my thoughts on this, here they are in a condensed version. A new patient will come to a practice and part of the new patient intake will be to take a CBCT and an intraoral scan. Those two different data sets will be merged to give you an exact representation of the patient as they exist. Then every time a new CBCT or IOS is done, that data will be merged again. Basically we will have access to an exact representation of our patient visually every time something changes.
However, the more I learn about AI, the more I think I may have not been dreaming big enough. I can picture a time when, in addition to 'continually updating', our systems will also do charting, SOAP notes, insurance verification and much more.
The biggest benefit of all of this is that mundane tasks we now perform as humans will be done by smart systems. That time savings is going to allow us to spend more time interacting with our patients... and that is going to be a huge plus. I feel that at its heart, dentistry is a relationship business. The more time we spend with our patients, the better those relationships will be. The future is bright.
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