Dental Intelligence Suffers Outage - and Explains Why

 

As a tech guy and tech lover, huge pieces of my life are dependent on technology.  My life is frequently centered around screens, LEDs, beeps, and clicks.  Probably more than most, some type of service outage can wreak havoc on what I do and my way of life.

However, I also know that we live in an imperfect world.  There is no way a life cannot be interrupted by an unexpected change or problem.  I recently dislocated the fifth finger on my right had and have been going to physical therapy a lot lately.  Earlier this week I arrived for my appointment at the clinic, only  to find that "our system is down' and none of the employees knew what patients were scheduled or when they would arrive.  I've suffered a similar outage in my own office twice and it can be never wracking.  Many of you who read this blog are probably clients of Dental Intelligence.  In the company's own words:

 "Dental Intelligence is the only end-to-end practice performance solution in the dental market. We help practices increase production, number of visits, and collections while decreasing overhead using actionable insights and automation."

Dental Intelligence is massively important to many practices.  The system takes all of the numbers of a practice and gives amazingly detailed analytics.  Most users become quickly hooked on those analytics and come to depend on it.  Those same offices often use DI during "morning huddles" as they organize their scheduled day.   Yesterday, there was an outage of Dental Intelligence, and today they took responsibility, owned the problem, and explained what happened:

Yesterday morning, you may have experienced a disruption to your Engagement tools. We understand how important those morning hours are to your practice, and we sincerely apologize for the inconvenience a service interruption must have caused.  

Our team resolved the issue within a few hours, but you deserve an explanation as to what occurred, and what we’re doing to prevent it from happening again. Here’s the short version: 

Early on the morning of March 18th, we experienced an unexpected spike in system activity due to a high volume of data from a third-party integration. This unprecedented demand placed excessive load on a portion of our system responsible for processing Engagement activity.  

In response, our team quickly identified the issue, redirected every Engineer to the problem, and restored functionality to all affected system components by 10:25 UTC.  

All systems are now fully operational. If you would like a more detailed technical explanation, visit the status page by clicking this link.  

Moving forward, we’re committing to the following: 

We’re investing in additional monitoring systems to proactively prohibit outages and ensure faster detection 

We’re enhancing our communication processes to keep you better informed, faster 

We’re adding more technical resources and systems to solve issues at greater speed 

Thank you for your understanding. If you’re still experiencing problems, reach out to support@dentalintel.com. 

Sincerely, 

The Dental Intelligence Team 

In my opinion, this is the right way to handle a problem.  Admit the problem, find the solution, put things in place so that it doesn't happen again.  I salute Dental Intelligence for the way they handled this.  I wish more companies had this attitude. 

Getting a Grip on Composite: My Take on VOCO GrandioSO 4U

 

Let me tell you something that hasn’t changed in dentistry—no matter how much technology evolves, no matter how digital we get—we still spend a lot of time placing composite.  And because of that, I’m always on the lookout for materials that make that process more predictable, less stressful, and a little more enjoyable.

Recently, I’ve been spending time with VOCO’s GrandioSO 4U, and I want to share some thoughts—not from a brochure, but from the perspective of someone who places composite day in and day out.

First Impressions Matter (And So Does Handling)

You know how it goes. You pick up a new composite and within about 30 seconds you already have a feeling about it.

• Too sticky?
• Too slumpy?
• Does it go where you want it or does hang it on the instrument as you're trying to shape it?

With GrandioSO 4U, the first thing I noticed was control.

It has that nice balance—not overly tacky, not overly soft—where you can sculpt it without fighting it. It stays where you put it, which is one of those things that sounds simple… but makes a huge difference when you’re trying to build anatomy efficiently.

And let’s be honest—anything that reduces “composite wrestling” is a win in my book.  It hate it when I'm sculpting a composite and every time I lift the instrument away, the material is hanging on the end of the instrument.  It's frustrating.  GrandioSO for you does NOT do that.  The handling is a dream.

The “4U” Concept—More Than Just Marketing

VOCO designed this material around a simplified shade system—hence the “4U.”  Now, I’ve seen a lot of “simplified” systems over the years. Some work. Some… not so much.  What I appreciate here is that this isn’t simplification at the expense of results or over promising the aesthetic outcome.  Instead, it’s about:

• Reducing decision fatigue
• Streamlining your workflow
• Still delivering highly acceptable esthetics

In a busy practice, that matters. When you’re moving from operatory to operatory, you don’t always want to spend time overthinking shade selection, especially in the aesthetic zone.  GrandioSO 4U lets you be efficient without feeling like you’re cutting corners or "getting close" on the shade.

Esthetics That Hold Up in the Real World

Here’s the thing—most composites look good when they’re first placed.  The real question is:  How do they look a week later? A month later?  At 6 month recare?

What I’ve seen with GrandioSO 4U is nice polishability and color integration. It blends well, especially in those everyday restorations where you want things to look natural without turning it into a 20-minute (or longer) layering exercise.  It’s not about chasing perfection on every case—it’s about delivering consistently good results efficiently.  And that’s what most of us need most of the time.  The material gives you just enough shade choices to provide great results without having to go through eye and brain gymnastics trying to find "just the right shade".

The '5 cluster shades' give stunning results.  I'm always amazed that it is translucent as you place it and then turns opaque as it's cured.  The material science behind this blows me away.

I like simple, but I also like choices.  GradioSO 4U gives me both.

Strength Where It Counts

VOCO has a long track record with high filler load composites, and GrandioSO 4U continues that trend.  What that means clinically:

• Good wear resistance
• Solid durability
• Confidence in posterior applications

I’m a big believer that materials should earn their keep in the mouth, not just on paper. So far, this one checks that box.  The 91% filler content means that the material closely matches the physical properties of natural tooth structure.  The idea of matching the physical properties of natural tooth structure also applies to volumetric shrinkage.  This material has a 1.44% volumetric shrinkage factor.  That means less physical stress on the tooth during polymerization and less pulling at the margins.

Why This Matters in 2026 Dentistry

The current environment in clinical practice isn't all rainbows and unicorns.  We’re practicing in a time where:

• Patients expect esthetics 
• Schedules are tighter than ever 
• Efficiency isn’t optional—it’s essential

Materials like GrandioSO 4U fit into that reality.  It’s not about reinventing composite—it’s about making it work better for the way we actually practice today.  This is especially true with a its 4mm depth of cure in only 10 seconds.  That means fewer increments which translates to more efficient placement.

Anything that increases efficiency during placement is a huge plus for me.  The enemy of adhesive dentistry is contamination.  The moment you start the bonding procedure... the moment you etch, starts a game of "beat the clock" in keeping contamination at bay.  The less time you spend in placement, the better your odds of controlling the field and ensuring clinical success.

Final Thoughts

At the end of the day, I judge materials by a pretty simple standard:  Do they make my life easier while still delivering great care for my patients?  With VOCO GrandioSO 4U, I’d say the answer is a resounding yes.

Simply put that is because this material is:

• Easy to handle
• Efficient to use
• Esthetically reliable
• Clinically solid

And sometimes, that’s exactly what you’re looking for—a material that just works.

If you’re like me and always evaluating what earns a place in your operatory, this one is definitely worth a look.  VOCO GrandioSO 4U is *highly recommended*.

Personify Group Doubles Down on Non-Invasive Dentistry: Names Pediatric Dentistry Innovator Dr. Adam Silevitch to Advisory Board

 Board-Certified Pediatric Dentist and Columbia University Faculty Member Brings Expertise in Minimally Invasive Dentistry and Emerging Clinical Technologies

Personify Group, a strategic branding, communications, and growth advisory firm serving the dental industry, announced today that Dr. Adam Silevitch, DMD, a board-certified pediatric dentist and clinical faculty member at Columbia University, has joined the company’s advisory board.

Dr. Silevitch brings a forward-thinking clinician’s perspective to Personify Group’s advisory team, with expertise spanning pediatric dentistry, minimally invasive treatment protocols, and emerging diagnostic technologies.

A practicing pediatric dentist, Dr. Silevitch is the founder of the Innovative Enamel Repair Protocol (IPERP), a clinical framework designed to promote proactive dental care through early diagnosis, remineralization strategies, and conservative treatment approaches. His work emphasizes early intervention and the use of advanced diagnostic technologies to identify enamel demineralization before cavitation occurs.

“Dr. Silevitch represents a new generation of clinical leadership in dentistry. one that prioritizes prevention, patient-centered care, and the intelligent use of emerging technologies,” said Michael Ventriello, Co-Founder and Chief Communications Officer of Personify Group. “His insights will help ensure that the companies and innovations we support remain grounded in real-world clinical workflows and positive patient outcomes.”

In addition to his New York private practice and academic role at Columbia University, Dr. Silevitch is a frequent speaker and educator on minimally invasive dentistry and modern clinical protocols. He collaborates with dental technology companies and industry organizations to help translate scientific innovation into practical solutions for everyday dental practice.

“Dentistry is undergoing a paradigm shift toward earlier diagnosis, preventive care, and technology-enabled clinical decision making,” Dr. Silevitch said. “I’m excited to work with Personify Group to help bridge the gap between innovation and everyday clinical practice.”

Through his advisory role, Dr. Silevitch will help Personify Group evaluate emerging dental technologies, support product development strategies, and contribute to educational initiatives designed to accelerate the adoption of preventive and minimally invasive care models.

According Personify Group Co-Founder and Chief Branding Officer, Mark Ross, “Dr. Silevitch brings the rare combination of clinical credibility, forward-thinking innovation, and entrepreneurial insight that enables Personify Group to help shape solutions that truly resonate with clinicians and deliver better outcomes for their patients.”

About Personify Group

Personify Group is a strategic branding, communications, and growth advisory firm focused on the dental and oral health industry. The company works with emerging innovators and established dental organizations to develop brand narratives, industry visibility, and market adoption strategies that connect scientific innovation with real-world clinical practice.

Planet DDS 2026 Dental Outlook Shows More New Patients, Fewer No-Shows Across the Industry

 

Annual benchmark data points to healthier operations in 2026

Planet DDS, a leading provider of cloud-based, enterprise-grade dental software solutions, today announced the release of its 2026 Dental Industry Outlook, an annual benchmark report designed to help dental organizations measure performance and spot operational opportunities. 

 The report tracks changes across core practice metrics and shows improvements in treatment follow-through, patient reliability, and daily production. 

2026 Dental Industry Outlook Key Findings

The report points to three trends shaping how dental practices are performing and where the industry is headed: 

Completion rates are climbing and signaling a stronger 2026: Practices are doing a better job of converting planned care into completed care. Case completion rose from 42 percent to 47 percent year-over-year, a meaningful gain that points to healthier revenue and more predictable production heading into 2026.

Patient engagement is becoming the biggest competitive advantage: The practices pulling ahead aren't just seeing more patients; they're keeping them. Cancellations dropped 17 percent, and no-show rates continued to fall, reflecting a shift toward proactive communication and scheduling systems that make it easier for patients to follow through.

Technology is enabling a new standard for operations: Behind these gains is something less visible but equally important: repeatable, technology-driven workflows that reduce manual effort and human error. Practices that have moved away from fragmented patient data and legacy tools are seeing the results in their day-to-day numbers.

 “Dental leaders are looking for signals they can trust, and the strongest ones are in the day-to-day operational metrics,” said Mike Huffaker, Chief Revenue Officer of Planet DDS. “The goal of the industry outlook is to give DSOs a clear baseline so they can prioritize the workflows that drive real results. By comparing their own performance against industry averages, leaders can quickly see where they’re ahead, where they’re falling behind, and where focused changes will have the biggest impact.”

Download the full 2026 Dental Industry Outlook report to explore benchmarks, comparisons, and where the industry is headed. 

 Resources

Download the 2026 Dental Industry Outlook.

Learn more about Denticon.

Learn more about Cloud 9.

 Methodology

Planet DDS analysis of more than 15,000 practices on Denticon includes general dentistry, specialty dentistry, emergency dental clinics, and mobile dentistry clinics. Individual practice results are influenced by their patient, provider, and payer mix. For some analyses, the sample size may differ from the total number of practices listed above, as in the YoY growth analysis.

 About Planet DDS: 

Dental software is broken. We aim to fix it. As a partner in growth for DSOs and dental groups outgrowing legacy systems and fragmented tools, Planet DDS delivers a cloud-based AI platform designed to scale alongside growing organizations. Powered by DentalOS™ with AI, Planet DDS is built on connection—connecting people, partners, and technology across an open ecosystem that includes Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Trusted by leading DSOs and emerging dental groups nationwide, Planet DDS supports more 100+ location DSOs than any other cloud-based dental practice management provider, enabling 14,500 practices and 175,000 users to move beyond outdated legacy software with seamless integrations, optimized workflows, and scalable technology built for growth.

American Dental Association Announces New Executive Director

 If you follow the dental industry news, you probably remember that last year (February 2025) the ADA Executive Director resigned.  The resignation was "effective immediately" and the reasons were never given, which means people had to draw their own conclusions. In the midst of a serious re-working of ADA management that was already taking  place, it was a blow to the organization from a public relations perspective.

However, rather than filling the position quickly to give the appearance of "nothing to see here", the organization instead spent almost a year to find the best candidate available.  That approach seems to have been a good one.

Yesterday the ADA announced the name of the new Executive Director, Nader A. Nadershahi, D.D.S., M.B.A., Ed.D.  This looks like a solid choice.  The organization found a leader who was already on the inside of the ADA.  He is currently the ADA’s senior vice president of education and professional affairs and has been with the ADA since June 2025.  That means he has a feel for the organization and how it works.  That should help him get up to speed fairly quickly.

He also served as dean of the University of the Pacific Arthur A. Dugoni School of Dentistry in San Francisco.  Having run a large institution like the UOP dental school should give him a great skillset to apply to his new position.

As I've said here previously, the ADA is undergoing a serious revamping of their processes and expenditures.  It seems to me that Dr. Nadershahi has been "on the inside" of the ADA long enough to understand how it works, but not so long that he will be entrenched into the previous way the organization was run.  Also, with the experience he gained as a dean, he will be well familiar with the problems facing the younger generation of dentists.  Many younger dentists don't join the organization right out of school as happened in previous generations.  When I graduated, it was almost expected that everyone joined.  It seemed like a right of passage and acceptance.  However, that may have given the group a sense of invincibility which translated into a failure to embrace change.

Membership numbers have been dropping the last few years and that has forced the ADA to re-evaluate their services and expenditures.  The organization is now, finally, pivoting and embracing change.  The last decade of doctors, and their expectations of what a professional organization should provide, has been a disruptor.  I give the ADA kudos for embracing change and moving to modernize the way they provide and speak for the profession.  I think Dr. Nadershahi is a solid choice.

You can read the information about the announcement here.  

 

I haven't had to deal with many cleft cases in my career, but the subject is an important one.  For the simple reason that it isn't incredibly common, the knowledge clinicians need to help these patients is limited.  Schools don't have the time to provide extensive training on the subject, leaving that to residency programs or specialty degree programs.  However, when a doctor or hygienist needs that knowledge, you truly *need* it.  

The most severe case I've dealt with was a family who had a son born with bilateral cleft lip and cleft palate.  Fortunately for me, the KC area has Children's Mercy Hospital that focuses on pediatrics.  The cleft team at the hospital did a tremendous job with the multiple surgeries over the years.  Their follow-up and communication with me as the long term care provider was fantastic.  They provided me with any and all information I needed to care for the patient as treatment progressed over the years.  I combined their communication with a lot of online searching to help me.  

However, not every area has a facility like Children's Mercy Hospital which can provide that level of care and communication.  If you are the provider for a patient with a cleft situation or if you simply want to be better informed about dentistry's long term role in caring for these patients, here is information on a webinar you should attend.  It is being provided by the charity Smile Train.

Smile Train is the largest cleft-focused organization with a model of true sustainability — providing training, funding, and resources to empower local medical professionals in 75+ countries to provide 100%-free cleft surgery and other forms of essential cleft care in their own communities.

In recognition of World Oral Health Day, Smile Train is hosting a global webinar, “Oral Health in Cleft Care: Moving from Vision to Reality,” on March 19. The event will bring together leading experts to discuss the critical role of oral healthcare in comprehensive cleft treatment and how strengthening prevention and access can improve outcomes for children worldwide.

Speakers include Dr. Mónica Domínguez (Smile Train), Prof. Peter Mossey (University of Dundee / WHO Collaborating Centre for Craniofacial Anomalies), Dr. Daisy Masis (pediatric dentist and Smile Train partner), and Dr. Bieke L. Kreps (NYU College of Dentistry / Ghent University Hospital).

You can register for the *free* webinar here.  

Dental Technology Pioneer Dr. Paul Feuerstein Honored with Lifetime Dental Innovator Award

 I wrote about this last recently, but I wanted to post this as well because Paul is SO deserving of this award.  The Dental VIP Summit has put out this press release on the award that was presented to my dear friend Dr. Paul Feuerstein.  The guy is a true legend.

Award Presented by His Friends and Colleagues Dr. Marty Jablow  and Dr. John Flucke During Second Annual Dental VIP Summit

CHICAGO, IL, March 6, 2026 — Dr. Paul Feuerstein, a longtime educator, authority on dental technology, and Editor-In-Chief of Dentistry Today, received the Lifetime Dental Innovator Award during the Second Annual Dental VIP Summit, an invitation-only gathering of dental industry leaders, clinicians, and investors focused on the future of oral health innovation.

Presented by Dr. Feuerstein’s long-time colleagues, friends, and collaborators, Dr. Marty Jablow and Dr. John Flucke, the award recognizes Dr. Feuerstein’s decades of work helping dentists understand and adopt emerging technologies that improve clinical care, diagnostic capabilities, and practice workflow.

"Paul’s vision and relentless curiosity have helped shape dental technology we use today and into the future,” said Dr. Jablow. “This Lifetime Achievement Award is a testament to his innovation, leadership, and unwavering commitment to advancing our profession.”

Throughout his career, Dr. Feuerstein has served as a leading voice in dental technology education through his writing, lectures, video interviews, and technology evaluations. His work has helped clinicians navigate the rapid evolution of digital dentistry and emerging technologies such as artificial intelligence.

“My friendship with Paul extends back over thirty years,” reflected Dr. Flucke. “For the entire time I've known him, he’s been ahead of the curve.  His knowledge and dedication to the dental tech revolution makes him the standard bearer that the rest of us strive to keep up with.”

In accepting the award, Dr. Feuerstein expressed his appreciation and explained why dental technology still excites him after all these years.

“I am truly humbled to receive this award. My career has been driven by a curiosity about new technology and a desire to share what I learn with colleagues in dentistry. The real reward has always been seeing those ideas translate into better care for patients—both in my own practice and in the practices of dentists who continue to embrace innovation.”

About the Dental VIP Summit

The Dental VIP (Venture, Innovation & Partnering) Summit was created to showcase transformative dental technologies and accelerate innovation across the global oral-health community. The program unites entrepreneurs, investors, KOLs, clinical innovators, and industry executives to foster collaboration, evaluate emerging solutions, and advance technologies that elevate patient care and business performance.

Philips Sonicare unveils two new electric toothbrush ranges alongside refreshed brand direction

Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in oral healthcare, today unveiled two new Philips Sonicare electric toothbrush ranges, the integration of Next-Generation Sonicare technology, along with branding, packaging and sustainability updates that all reflect the brand's bold new platform, "Feel the Care." The refreshed brand and product lineup is designed to inspire consumers to elevate their daily oral care routine with advanced brushing technology.
 

"We look after our health and well-being more intentionally than ever, yet oral care is still one of the few daily routines people rarely rethink," said Matina Vidalis, Regional Business Unit Leader, Oral Healthcare, Philips North America. "Philips Sonicare 'Feel the Care' pushes brushing out of the background and into focus, paired with continuous innovations, like our Next-Generation Sonicare technology and sustainable developments, to deliver a signature brushing experience that supports your overall health for the long term."

Brand refresh focuses on unique 'Sonicare' feeling

Philips Sonicare, the #1 Dental Professional recommended sonic toothbrush brand worldwide, has debuted "Feel the Care," a refreshed brand expression that balances both aspects of the daily brushing experience: clinically proven performance and along with the brand's signature post-brushing 'Sonicare' feeling. The updated look and tone bring warmth and sensory richness to the brand, hero-ing the in-mouth experience and product design, along with a gentle, yet effective clean people can feel every day. Powered by Sonicare Fluid Action, the brushing experience delivers a deep, thorough clean while remaining intuitive and comfortable. "Feel the Care" reinforces the movement of daily brushing as an important moment of self-care.

Philips Sonicare 5000 Series

• Gently removes up to 700% more plaque
• Offers 2 (clean and gum care) brushing modes to support different care needs
• Gradual, gentle increase in power for the first 14 brushing sessions for the easiest first step from manual brushing and provides essential care for healthy teeth and gums.
• 4 Settings: 2 Modes, 2 Intensities
• Available in two color options to fit personal style
• W Diamond Clean and C2 Optimal Plaque Removal Brush heads
• Bringing proven Sonicare performance for the first time to a more accessible MSPR $59.99 price point, it's designed to make advanced oral care accessible to more people.
• Available starting February 2026 at Walmart and Target nationwide

Next-Generation Sonicare Technology

As part of its new Sonicare lineup, Philips is introducing Next-Generation Sonicare technology across its new 5700 to 7300 Series models, marking the first major drivetrain upgrade in more than a decade. At the center is a completely re-engineered motor, built on decades of clinical insight and engineering expertise, designed to deliver consistent power from handle to brush head for a gentle, yet effective clean, even in hard-to-reach areas like molars. The new adaptive magnetic system responds in real time to how users brush, helping maintain optimal performance when users apply too much pressure or reach the back of the mouth, habits that can typically slow bristle movement and reduce effectiveness. The result is a more consistent brushing experience, delivering up to 62,000 optimal bristle movements per minute, regardless of pressure or technique.

5700 to 7300 Series - Key Shared Features Include:

• Sonic toothbrush with Next-Generation Sonicare technology & Sonicare Fluid Action for a gentle & effective clean even in hard-to-reach areas
• Pressure sensor alerts users when they are applying too much pressure
• 2-minute SmarTimer and BrushPacer provide a comprehensive clean with guided brushing sessions, building better brushing habits
• Delivers 21 days of regular brushing on a single charge
• Brush head replacement reminder alerts you when it's time for a new brush head

Philips Sonicare 5700 Series with Next-Generation Sonicare Technology

• Gently removes 1000% more plaque2
• Up to 100% healthier gums3
• Offers 2 brushing modes and 3 intensities to support different care needs
• Available in five color options to fit personal style
• MSPR: $79.99
• Available starting February 2026 at Target, Grocery Stores, and Pharmacies nationwide

Philips Sonicare 5900 Series with Next-Generation Sonicare Technology

• Gently removes 1000% more plaque2
• Up to 100% healthier gums3
• Offers 2 brushing modes and 3 intensities to support different care needs
• Available in four color options to fit personal style
• MSPR: $89.99Available starting January 2026 at Amazon

Philips Sonicare 6000 Series with Next-Generation Sonicare Technology

• Gently removes 1000% more plaque
• Features a visual pressure sensor that helps protect sensitive teeth and gums
• Offers 3 brushing modes and 3 intensities to support different care needs
• Available in five color options to fit personal style
• MSPR: $89.99-$159.99
• Available now at major retailers nationwide

Philips Sonicare 7100 Series with Next-Generation Sonicare Technology

• Gently removes 1000% more plaque2
• Up to 600% healthier gums4
• Sonicare App connectivity - Brushing insights in the palm of your hand
• Offers 4 brushing modes and three intensities to support different care needs
• Available in five color options to fit personal style
• MSPR: $159.99
• Available starting February 2026 at major retailers nationwide

Philips Sonicare 7300 Series with Next-Generation Sonicare Technology

• Gently removes 2000% more plaque
• Up to 600% healthier gums
• Sonicare App connectivity - Brushing insights in the palm of your hand
• Offers 4 brushing modes and 3 intensities to support different care needs
• Available in four color options to fit personal style
• MSPR: $199.99
• Available now at Amazon

Upgrades to sustainability and packaging

Philips Sonicare is also releasing its full range of brush heads now designed with 70% bio-based plastic5, while packaging is 100% recyclable and made from 50% recycled materials. The new packaging is already available at leading retailers across North America.

With the "Feel the Care" refresh and the launch of the 5000 to 7300 lineup, Philips Sonicare advances how people experience everyday oral care. By combining proven sonic technology that delivers more effective results than manual brushing with a refined design and feel, Sonicare is redefining the standard for performance, user experience and ultimate care.

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and well-being through meaningful innovation. Philips' patient- and people-centric innovation leverages advanced technology and deep clinical and consumer insights to deliver personal health solutions for consumers and professional health solutions for healthcare providers and their patients in the hospital and the home. 

Headquartered in the Netherlands, the company is a leader in diagnostic imaging, ultrasound, image-guided therapy, monitoring and enterprise informatics, as well as in personal health. Philips generated 2025 sales of EUR 18 billion and employs approximately 64,800 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.

Planet DDS Unveils DentalOS™ AI Agents: A New AI Workforce for Dental Operations

 

There is a constant influx of more and more news on AI and how it is impacting both clinical decision making as well as the business aspects of dentistry.  Today's post has details about a new offering from Planet DDS and how that is priming their practice management system for the better.  If you are using Planet DDS to run your practice more efficiently, be sure to read this for all the info...

Early access waitlist now open for purpose-built AI agents that connect directly to Denticon and Cloud 9.

 Planet DDS today unveiled DentalOS™ AI Agents, a new category of AI-powered workers purpose-built to operate within the dental practice management system.

 DentalOS AI Agents are intelligent, autonomous agents that live inside Denticon and Cloud 9, accessing live patient data, real schedules, and established workflows to complete operational work the way a trained team member would, at any hour, across every location.

 The first agents target front desk operations, where missed communication directly leads to lost revenue. Today, the average dental practice sees a 15% no-show rate, costing providers more than $150,000 per year in lost production—and 36% of patients who miss appointments say they simply forgot. For DSOs and multi-location groups, these gaps compound across dozens or hundreds of locations. These are solvable problems. 

 The newly announced Confirmation Agent and Scheduling Agent are designed to address these challenges systematically across organizations. But the front desk is only the starting point. Planet DDS will introduce additional AI agent roles throughout 2026 and beyond, building toward a full AI workforce spanning clinical coordination, patient communications, revenue cycle management, and more,all embedded within DentalOS.

 Denticon and Cloud 9 customers can join the early access waitlist at planetdds.com/ai-agents-early-access.

 “DSOs that are scaling face an inherent tension—more locations mean more operational complexity, more communication to manage, and more pressure on teams already stretched thin," said Eric Giesecke, CEO of Planet DDS. "We're introducing an entirely new way of using our software by providing access to an AI workforce that lives inside DentalOS, understands the full context of every patient interaction, and works alongside human teams so organizations can scale without sacrificing consistency, responsiveness, or the people who make it all work. The Confirmation and Scheduling Agents we're launching are just the beginning.”

Meet the First Two AI Agents for Dental Front Desk Operations 

Confirmation Agent automates outbound appointment confirmations within a configurable window, helping DSOs reduce no-shows and stabilize provider schedules without increasing staff workload. If a patient can't make it, the agent can reschedule the appointment during the same call using policy-controlled slot search—without creating scheduling risk. It verifies patient identity before sharing protected health information, respects consent and office hours, and writes confirmation and reschedule outcomes back into Denticon and Cloud 9 with full auditability. The Confirmation Agent has been shown to increase appointment confirmation rates by 20–50% from historic baselines, reduce no-shows by 15–30%, and save front desk teams an estimated 60–75% of hours previously spent on manual confirmation workflows.

Scheduling Agent keeps schedules full by proactively reaching out to patients from recall lists, waitlists, ASAP lists, and unscheduled treatment, then booking appointments directly into the practice management system. When cancellations occur, the agent triggers time-sensitive outreach to quickly recover open time. It reaches patients through outgoing calls and logs every interaction back into Denticon and Cloud 9, so teams maintain full visibility across locations.

"The Confirmation and Scheduling Agents protect production and reduce no-shows, which for DSOs means healthier EBITDA," said Nathan James, Chief Product Officer at Planet DDS. "And this is just the first layer. As we bring AI agents into the revenue cycle, clinical coordination, and beyond, we're building a workforce that strengthens our customers’ business at every level.”

How DentalOS AI Agents Work: 

• Real-time access to live schedules and patient records within Denticon and Cloud 9
• Independently complete front desk workflows, including appointment confirmations, rescheduling, missed call recovery, and routine patient inquiries
• Natural patient communication that follows each organization's scheduling preferences and escalation paths
• Operate simultaneously across the organization—configurable by location—while honoring each office’s working hours, holidays, and closures.
• Intelligent escalation to human staff when clinical judgment or personal attention is needed

 Organizations retain full control over timing, task scope, and escalation rules—ensuring agents operate as a seamless extension of the team.

Every DentalOS AI Agent—current and future—connects directly with Denticon and Cloud 9, cloud-based dental practice management platforms by Planet DDS, with real-time access to the same data and workflows human teams rely on every day. This shared foundation enables agents to act with full operational awareness, following each organization's scheduling rules, communication standards, and escalation paths without manual configuration for every interaction.

 It is also what makes the AI workforce scalable. As Planet DDS introduces new agents across additional operational domains, each will inherit the same data and organizational intelligence, allowing DSOs to continue expanding their AI workforce.

 Early Access Waitlist Now Open

Planet DDS is opening an early access waitlist for DentalOS AI Agents to Denticon and Cloud 9 customers. Organizations on the waitlist will be among the first to deploy the Confirmation Agent and Scheduling Agent and help shape the future of AI-powered dental operations. To join the early access waitlist or learn more, visit planetdds.com/ai-agents-early-access.

 Resources

• Learn more about DentalOS AI Agents.
• Discover Denticon Practice Management.
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UMKC Announced New Degree Program - Master of Science in Artificial Intelligence

 

I'm a Kansas City guy.  Most people know that, but for those of you who didn't... you do now.  My dream was always to be a dentist so as a senior in high school I made an appointment with the admissions office to see what I needed to do to make my dream happen.  At that appointment they told me that getting an undergraduate degree from UMKC would look good on my application.  I hadn't even considered staying in KC for college, but that sealed the deal for me.

With that story being told, we now come to the actual post for today.  As regular readers know, I cover a lot on AI here.  In fact, just last week I had a post about the big announcement made by Trust AI at the Chicago MidWinter Meeting.  Let's face it, AI is impacting us everywhere from our phones to the federal government.  It is changing the way we practice and the way we interact with the world.

As a UMKC grad I get email updates from the alumni society on a regular basis and the latest one I got made a pretty cool announcement.  It seems that even my small undergraduate university is now working toward offering a degree in Artificial Intelligence.  From the newsletter:

The University of Missouri Board of Curators approved the University of Missouri-Kansas City’s plan to launch a new Master of Science in Artificial Intelligence degree this fall, pending approval from both the state and the Higher Learning Commission.

I realize that this isn't a groundbreaking announcement, but when I read it my thought was "if my small college is offering a degree program in AI, that just shows how ubiquitous it is."  There truly is no stopping this train.  Like most people I have concerns about it.  As a tech lover, I'm excited about the possibilities it unlocks, but I also am not 100% trusting in it.  

The systems make mistakes and need supervision.  It's critical that there is always "a human in the loop".  With the recent news stories about AI in the Pentagon, we definitely need people in charge of the machines.  Plain and simple, AI is a tool, but not a solution.  I consider AI to be a bit like dynamite.  You can do tremendous good with it, but you can also use it for tremendous evil.  Human supervision and control is imperative.