Monday, February 3, 2020

Nine Members of the US House of Representatives Write FDA & FTC Regarding Smile Direct Club


As I discussed recently, Smile Direct Club has been in the news quite a bit lately, and not much of that news is good.  The purveyors of DIY orthodontics have been taken to task by The New York Times and other publications lately for trying to force unhappy customers to sign non-disclosure agreements in order to get a refund for poor services.

Combining that with the Better Business Bureau stating they have received 1796 complaints (so far) about the company, and things aren’t looking all that rosy for SDC

Now comes word that nine members of The US House of Representatives have signed a letter that was sent to the Food and Drug Administration (FDA) and the Federal Trade Commission (FTC) “to express their concern regarding SmileDirectClub.”  These members of Congress expressed their "strong support of the FDA and FTC investigating the practices of SmileDirectClub to ensure that it is not misleading consumers or causing patient harm." The signing members all have healthcare backgrounds - five dentists, three medical doctors, and one pharmacist. 
If I am SmileDirectClub, that news is a definite cause for concern.  When you have legislators that all have a healthcare background wanting you to investigated, that is not good news. 

All of this info is in the news thanks to the American Association of Orthodontists, a professional organization for those doctors specializing in orthodontics.

As I’ve stated recently, I’m no fan of do it yourself healthcare.  Anything that seems simple quickly becomes anything *but simple* when you actually try it.  Whether it’s wiring a new light switch or changing your break pads, or… moving your teeth, experience counts.  We are all born with a limited amount of teeth and if they are ruined, you don’t really get a second chance.

I’m all for making things easier and better, but not by eliminating the doctor from the equation.  SDC is in some serious hot water and the burner just got turned up… a lot!!!

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