Monday, April 22, 2019

Weave is Bringing VOIP to My Office

As technology has permeated every aspect of our lives and businesses, things have changed greatly.  However, many businesses and especially dental practices, have not done much to change their office phone systems.  The majority of offices are still using what is called POTS (Plain Old Telephone Service) and until now, I’ve been right there with you.  In healthcare the phone is the lifeblood and lifeline to your business and it *must* be reliable.  We need the phone connection to always be there and to be a solid connection with no cracks, pops, or cutting out.  
For some time now, perhaps a decade or more, we’ve been hearing about the advantages of the next generation of landline service called VOIP (Voice Over Internet Protocol).  VOIP is pretty amazing because it transmits the phone call as digital data and not just electrical impulses down a copper wire.  This means that VOIP can also carry data, such as built-in Caller ID, and potentially cleaner sound because the data is digital and transmitted as packets.
Why is it such a big deal?  In a nutshell, it’s because the digital data can interface with data in your dental practice and bring an incredible amount of information to the administrative team who handles your phone calls.  This means that a phone call to my office will have the caller identified and then all of the needed data from the practice is provided.  When the phone rings a window on the PC will give the admin team the name and other demographic information including such things as needed appointments, last recare, children in need of appointments, etc.
There is no more “have you seen the doctor before?”  If the patient has an electronic record all of the needed data is right in front of the team member.  
VOIP has needed to prove itself, and now I feel the time has come.  Previously call quality was less than optimal and sometimes high call volumes could knock providers offline.  I’ve followed this technology for some time now and after careful consideration, I have determined that VOIP is ready for prime time in my office.
I’ll be reporting back as we bring Weave online soon and will report back on the process, but now that I’ve made the decision, I can’t wait to implement!

No comments:

Post a Comment