Thursday, June 26, 2014

Technical Crown & Bridge - and Why Loyalty Matters

About 25 years ago I was approached by a gentleman who had just started a new dental laboratory in the Lee's Summit area.
At that time, I was a fairly young practitioner and just starting to learn the ways of running my own private practice. I found that the owner of this new lab, Joe Forte, and I had a lot in common.
We were both about the same age, both were trying to start her own new businesses, and both had a tremendous desire to help patients achieve the very best oral health possible. Joe's laboratory business was in its infancy, and he was being run out of the basement of his home. I'm not sure how many clients he had at that point in time, but I know that I was one of the 1st.
Over the years, we've both seen our businesses grow. However, no matter how much success that Technical Crown and Bridge has achieved they have always managed to remain focused on what is important. And, of course, what is important is doing the very best possible for the patient.
In the time that I had been a client of Joe's I can count the number of times I've used in the lab for a fixed prosthetic case on 2 hands.
A lot of the doctors I know use a variety of labs depending upon the complexity of the case, the aesthetics required, or perhaps the amount of time needed for delivery. Some practitioners will even choose a lab based on the cost of the case.
I consider myself pretty lucky because no matter what the parameters of any case may be I have one phone number to call and one laboratory team to count on. At this point in our careers Joe and I can almost finish each other's sentences. By that I mean he knows what I'm thinking and I know he's thinking. It makes for a great relationship that in the end provides a tremendous service and value for our patients.
Also, since Joe is local it's not unusual for him to be in my office to help shape match and anterior case or to help  with on-site adjustments for complicated prosthetic reconstructions. It's a great service when the laboratory technician is actually in your office adjusting and polishing the complicated case so that you can cut down the number of appointments needed to finish the case as well as ensure that the final result is 2nd to none.
As I said before, this blog is about technology and life. The good folks at Technical Crown & Bridge use technology such as digital impression systems and state-of-the-art ways to create amazing prosthetics. That in turn helps simplify my professional life. Joe and his team are highly recommended. If you're interested in their services call 816–537–0070. I'm confident you'll be as pleased as I am.

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