Thursday, April 22, 2010

ZAP Lasers Upgrades Styla Microlaser Charger and Power Cord for Existing Users

ZAP lasers makes good products. For years now, the company has been a leader in affordable lasers for clinical use. The following is a letter I received today that shows the kind of customer service that ZAP provides. This is a great example of a company taking care of their customers!

Dear Valued Customer,

We are writing to inform you that we will be upgrading your Styla MicroLaser charger and power cord. We have recently been made aware of situations where Styla chargers have been used with the incorrect power cord (i.e. a power cord other than the one that was specifically designed for use with the Styla charger). This is an easy mistake to make, especially if you move your Styla charger between locations.

The use of the incorrect power cord can cause damage to your charger system.

As we truly care about our customers, and want to ensure these issues don't affect your in-office laser usage, we have performed recent updates to the Styla charger. We are planning on sending you a new, upgraded charger for your Styla at no cost to you. We are also sending a new power cord that is clearly labeled, so there should be no confusion on which power cord is to be used with your Styla charger. It is very important that once you receive your new charger and power cord you discontinue use of the old ones and return them to ensure no damage comes to your laser system. We will enclose a Fedex label for the return.

If you have any questions about the upgrade please feel free to contact Amanda Brown, Regulatory Affairs Specialist. You can reach Amanda at 888-876-4546, extension "713".

We hope you continue to enjoy your laser system, and want to reaffirm our commitment to provide you, our customer with the best laser products and services in the industry.

1 comment:

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    Kent Howell
    OSU Prosthodontic Resident