Wednesday, December 23, 2009

Barnes & Noble Experiences Delays in Shipping Nook but Offers $100 as Compensation

It seems B&N has been having some trouble meeting the demand for its new Nook e-book reader. Recently the company notified customers that those that had ordered them in time for Christmas may not get them by December 24th. As an apology, B&N has said that users who don't receive their devices will receive a $100 gift card for the inconvenience. That's not a bad deal and shows they are trying to make the best of a bad situation.

Here's what Barnes & Noble spokeswoman Mary Ellen Keating had to say last Saturday:

"The vast majority of customers who pre-ordered nooks and were given a pre-holiday estimated shipping date should receive their devices in time for the holidays. We are working very hard to keep up with the demand and to get all nook orders out the door and to customers on or before Dec. 24. Unfortunately, there may be a very small percentage of customers who may not receive their nooks before the holiday. We communicated with this handful of customers yesterday, offering our sincere apologies and providing them with the following: a nook holiday gift certificate so that they have something to wrap and give if it was bought as a gift as well as a gift certificate that can be used online. Any customer who has not yet received their device but whose ship date prior to the holidays has changed in anyway was notified yesterday of updated timing."

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