Monday, November 9, 2009

YouMail Update

I received the following e-mail from the YouMail folks a few minutes ago to clarify some things from their previous announcement:

We recently sent out an e-mail that YouMail is free to Sprint users because Sprint dropped call forwarding charges.
We need to clarify.

First, Sprint is dropping “conditional call forwarding” charges – charges for calls are forwarded when they are busy or unanswered. This is the conditional call forwarding that YouMail users need, so it’s good news. However:

As Sprint has announced officially, this will be happening in mid-November. However, the exact date has not been finalized or announced by Sprint.
Sprint is making no changes to immediate/unconditional call forwarding (which uses *72 on the handset to set up) - this usage will continue to cost 20c/minute.
Second, the special dialing codes for turning on conditional call forwarding, like *28, may work now from your handset, but they are not officially guaranteed to work until mid-November. If it doesn’t work on your handset, please do not call or contact Sprint customer care, but wait for the follow up from YouMail when the final announcement by Sprint is made.

We’re excited Sprint is making this change – perhaps too excited, since we have jumped the gun with our announcement. We’re sorry for any inconvenience that this has caused.



CEO, YouMail

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