Thursday, September 11, 2008

Best Buy offers to remove unwanted junk from brand new computers... for $30

Here's an interesting take on a fairly common problem. When buying a new Windows PC the new owner is usually stunned to find *lots* of unwanted software already loaded in "preview editions" that then hound the user to upgrade (for a price) to the full featured version. These programs, frequently known as "bloatware" have been around for some time now and are a source of revenue for computer manufacturers. They get paid to put these unwanted programs on new systems.

Now Best Buy is offering to remove them for an extra $30. Let me get this straight. I get junk forced on me that I didn't ask for and don't want to pay for and now someone will charge me $30 to what should've been done in the first place. Does anyone else see the lunacy in this? I've got a better idea. Don't put the garbage on there in the first place and we're all happier. Where has customer service gone?

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