Monday, January 14, 2019

Suni Medical Imaging Seems to be AWOL - Here's What I Know

suni logo 2.jpg

 

Hey Suni, remember all of those customers?  You know, all of those doctors who PAID you for your equipment and software?  How about *THE PATIENTS*  of those doctors?  Do you remember them?  Obviously not.

I’ve said it before and I’ll say it again, everyone in dentistry or healthcare in general works for the patient.  The patient is the one that is the end result of everything we do and we owe them the very, very best efforts we can give them.  Suni, it seems, has forgotten that.

Now, I will say that perhaps things are different than they appear.  Perhaps there is something going on we are all unaware of and Suni will suddenly come forward with an explanation of why they seem to have vanished.  I certainly hope so because there are a lot of patients and doctors depending on them.

Here’s the story:  The publication I write for, Dental Products Report, came forward on January 8th, 2019 with the following statement:

As of the beginning of the new year, the on-going operations of Suni Medical Imaging — the brand name for Apteryx’s XrayVision imaging software — has come under question.  

In an effort to clarify the situation, Apteryx released the following statement on January 8th, 2019: 

“It has been rumored that as of January 1, Suni has discontinued operations. Since learning of this news last week, we have reached out to Suni leadership to clarify the situation without a response. In the interest of getting the facts straight, we will continue our efforts to contact Suni directly. However, we feel an immediate obligation to reassure Suni customers that their software and support needs will continue to be met by Apteryx.”

So Apteryx is doing whatever they can to support their Suni clients, but they are not getting any replies or backups from Suni Medical Imaging.

Also from DPR:

Given that the company does not have direct access to all customers, Suni Medical Imaging customers are invited to call Apteryx at (877) 278-3799, or email support@apteryx.com, for any immediate support needs and to register for on-going support. 

Customers can also visit www.ledapteryx.com/suni for more contact methods. 

“As Suni/ XrayVision customers, please rest assured that you are well positioned to make whatever transitions may be required. Dr. Suni and Prof. Suni, like all Apteryx XrayVision products, are designed as an “open” system meaning that you have plug and play interoperability with other open hardware and software solutions,” says Apteryx officials.

To see the original story, follow this link to DPR.  

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