Thursday, January 24, 2019

iTero HDU End of Life Support Notification

iTero Logo.png
 
For those of you who are still using one of the very early iTero units, the HDU, I wanted to make you aware of an announcement made by the company on January 18 of 2019.
 
As of April 30, 2019 the company will no longer support the HDU system.  To the best of my knowledge the HDU came to market around 2007.  A lot has happened since then in the world of dental technology and iTero is rightfully now considering the HDU legacy hardware.
 
While the HDU still can do an amazing job, the development of other scanners in the iTero family such as the Element and Element 2 have really made the HDU a legacy product.
 
For those who are still using the HDU, let me tell you of my own experience.  We purchased the Element when it came on the market.  My plan, since we have a 2 doctor practice was the use the HDU as backup and break it out if/when the schedule had each doctor in need of a machine.  I thought it was the perfect solution.  Instead what I noticed was the HDU never moved form its spot in a storage closet.  When I asked the staff they informed me that the Element is so very, very, fast compared to the HDU that the biggest wait time they had was about 5-7 minutes and because of the ease of use of the Element, they were willing to wait that short amount of time.
 
Now, remember that my staff is incredibly technology literate and love to use the latest and greatest.  I think it speaks volumes that once they got their hands on the Element they had no desire to use the HDU again.  It’s been several years since we upgraded and the HDU is still sitting in the same place in the storage closet that it has occupied since the Element arrived.  Definitely some food for thought there.
 
There’s also the point that the HDU is much more bulky, harder to repair, and much slower as well as being less intuitive to use.
 
Cadent iTero HDU.jpeg
 
Here is the info I received from iTero regarding the end of life of the legacy HDU unit:
 

Dear iTero Customer,

We would like to thank you for being a valued iTero® intraoral scanner customer. Please be informed that as of April 30, 2019, the iTero® HDU systems will no longer be supported. We will continue to provide parts as reasonably available for the HDU scanners while part supplies last.

What does this mean for you? You may continue to use your iTero® HDU scanner. However, service needs or repairs will no longer be available as of April 30, 2019. After that date, only the iTero Element® , iTero® Element 2, or iTero Element Flex®scanners will be capable of being in compliance with SOC2 to manage customer data security, availability, processing integrity, confidentiality, and privacy. 

We understand that this change may be inconvenient to your daily practice; therefore, we are offering a promotion to trade in your iTero® HDU scanner in accordance with our trade in policy.  Please click on the following link to learn more about our trade-in offer.

Learn More About Our Trade-In Offer>

To learn more about the iTero® Element family of scanners, please visit: iTero.com

We appreciate the opportunity to support your practice with our latest technology. 


Sincerely,
The iTero Team
 

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