Thursday, September 19, 2019

DDS Rescue Announces Their Response to the RansomWare Attack of August 26


I want to make perfectly clear in this post that the company DDS Rescue was in no way involved with the attack mentioned in this post.  In fact if one of their customers had been affected by the breach, DDS Rescue would have had them back up and running quickly.  No, this is their response to those offices who have heard of the attack and are looking for reliable solutions to help prevent being affected by these types of attacks in the future.  DDS Rescue protects the data in my office and I trust them completely with my office data.


CARLSBAD, CA—On Monday, August 26, 2019, a Ransomware attack was pushed
out to more than 400 dental offices throughout the United States. This Ransomware
attack was associated with the companies PercSoft, The Digital Dental Record
and DDS Safe.

DDS Rescue is issuing this statement to confirm that their company is not associated
with any of these companies and has not been attacked by Ransomware.

DDS Rescue customers are protected and all data is secure. As cybersecurity professionals, DDS Rescue does everything it can to maintain customers’ data protection on a daily basis.

Since this most recent attack occurred, DDS Rescue has been in touch with many
dental offices, and they are encouraging customers to continue to ask them questions
about the nature of Ransomware attacks and cybersecurity.

DDS Rescue has a number of procedures in place that prevent the type of Ransomware attacks that have happened in recent months.

For further information visit or phone DDS Rescue
at (800) 998-9048.

Wednesday, September 18, 2019

Primescan Review & Feedback After 200 Days in the Wild


For those of you who are interested in digital scanning/digital impressions in your office, there are a lot of options out there for you.  At this point in the development cycle, all of these systems work extremely well.  I feel that ownership choices are now based on features, manufacturers, and relationships.  By that I mean some systems offer different features, some are made by more well known companies, and the relationship with the company/sales person can be a deciding factor for many offices.

Today’s post is some information from Dentsply Sirona regarding their newest system Primescan.  Sirona has been in the digital acquisition space for decades with CEREC and are now releasing their latest next generation technology.  Here is info from the company regarding the first 200 days of Primescan in the field.  Enjoy!

It is standard practice to review feedback after a product has first
been launched: Primescan, Dentsply Sirona’s new intraoral scanner,
was introduced about 200 days ago. It provides dentists in more
than 100 countries with a completely new experience of taking
digital impressions. The feedback after the first months in practice
shows that Primescan was able to meet and even exceed the high
expectations of demanding users.

With Primescan, Dentsply Sirona presented the latest generation of intraoral scanners at the
beginning of February in Frankfurt/Main (Germany): It enables users to take a digital impression with very high accuracy. This has been substantiated by a study at the University of Zurich [1]. Since the launch of this new intraoral scanner users in more than 100 countries have been using Primescan in their practices and reporting on their experiences.

For dentist Dr. Carlos Repullo from Sevilla, Spain, the perfect end result for the patient has top priority. For several years now, he has relied on the support of digital procedures such as CAD/CAM. From his point of view, the technology of intraoral scanners has developed enormously –
this is especially true for Primescan. "The accuracy of the scan is remarkable. This also applies to the whole jaw scan, which can be taken in a very short time. This is exactly the quality that we need in practices. The handling must be simple, fast and safe, the function must be stable.
The new intraoral scanner offers all this. Primescan does have a small 'disadvantage': "If the  restoration does not fit now, I can no longer blame the technology."

Primescan meets very high quality standards

For quite some time, Dr. Mike Skramstad, dentist from Orono, Minnesota (USA), has been observing the development of intraoral scanners in the dental market. For a long time, no system was able to fully meet his high requirements in terms of accuracy, user-friendliness, speed, integration
capability and possible applications. He also took a close look at Primescan in his practice. 200 days after the new intraoral scanner’s launch, he is now more than satisfied: "With the introduction of Dentsply Sirona's Primescan, things have changed considerably. Scanning is very easy and more accurate than with the CEREC Omnicam. What impresses me most about Primescan is the outstanding software performance, which has been further enhanced by artificial intelligence.
I'm excited about the many dental applications that allow me to work with Primescan."

Dr. Verena Freier, a dentist from Bad-Soden in Germany, sees an improvement in the accuracy of Primescan, especially for whole jaw scans. " With the new intraoral scanner Primescan, which also works with CEREC, I am bringing the treatment of my patients to a very high level. If the results were really good before, for me they are now even better. And everything is easy and relaxed - I don't really want to put the scanner out of my hand anymore. I particularly like the operation via a touch surface. Since patient satisfaction is very important to me, I am especially pleased that patients ask specifically for this impression method and talk about it once they have experienced it themselves.”

Primescan improves workflow with dental laboratories

In addition to accurate and fast digital impression taking, another advantage of Primescan is that it is designed for different digital workflows – in practice with CEREC as well as in collaboration with the
dental laboratory or other partners. Using the new Connect software, a digital 3D model can be transferred directly to the laboratory of choice for further processing. Frankie Acosta, a dental technician from Murrieta, California (USA), is particularly pleased with the optimized processes and
the high quality of the impression. "As a dental laboratory that has been working with digital impressions for around ten years, we are delighted that it is now even easier for dentists to take impressions with an intraoral scanner. The accuracy with which Primescan works convinces us in our
daily work. This also enables us to deliver work at a high level. The automatic download from the Inbox of the Connect Case Center is a real time saver".

Tuesday, September 17, 2019

Garrison Launches NEW Matrix Bands that done "Crinkle"


One of the biggest problems we face in every day operative dentistry is the proper restoration of Class II restorations.  As we have become more and more conservative in our restorations, we are no longer following preparation principles that were developed for amalgam.  With composite rapidly becoming like “replacement tooth structure” our prep designs have become smaller.  This is a great thing in that it conserves tooth structure, but it can cause a great deal of procedural angst when it comes to placing matrix bands.  That’s because as preps become smaller, there is less “gap” to slide bands into.  To the rescue comes the New Composi-Tight® 3D Fusion™ Firm matrix bands with eZ-Place™ technology.

They go to place much easier than standard bands and also don’t “crinkle” up when applying the separating ring.  I’ve been testing them for 2 weeks now and am very impressed with them.  Here’s what the folks at Garrison have to say:

New Composi-Tight® 3D Fusion™ Firm matrix bands with eZ-Place™ technology maintain their shape during placement making them significantly easier to insert.

eZ-Place™ technology combines specially processed stainless steel with a proprietary matrix band forming process to yield Fusion Firm's remarkable handling characteristics. It resists deformation nearly 70% better than typical dead-soft bands, yet is pre-contoured and super thin at 0.0015". You're ensured the tight contacts and ideal anatomy you've come to expect from the Composi-Tight® 3D Fusion™system.

Composi-Tight 3D Fusion Firm matrices are:
  • Nearly 70% better at resisting deformation
  • Super-thin at only 0.0015"
  • Four ideal sizes
Perfect for:
  • Tight interproximal spaces
  • More conservative preps
  • First-time users and veterans alike

Monday, September 16, 2019

Dentsply Sirona and Carbon® Launch Lucitone Digital Print Denture Workflow and Material System, Taking Digital Dentistry to the Next Level


Dentsply Sirona, the largest manufacturer of professional dental
products and technologies, and Carbon®, the world’s leading digital
manufacturing company, announced the launch of Lucitone Digital
Print Denture workflow and material system today – optimized for
the Carbon M-Series printers. The partnership brings to market the
first digitally produced dentures with Dentsply Sirona material and
Crafted by Carbon. This system will significantly change digital
dentistry in terms of strength, aesthetics, and laboratory efficiency
for 3D printed dentures.

A new premium digitally printable denture workflow and material system was launched today by
Dentsply Sirona and Carbon. It provides significant advancements in
terms of material benefits, the laboratory process, and function for the
patient. The new workflow and material system establish a paradigm shift
for 3D printed prostheses. Carbon is the only platform validated for
Dentsply Sirona’s Lucitone Digital Print Denture materials which provide
a superior combination of accuracy, consistency, and throughput
compared to traditional dentures. The system is intended to be used in
cases of complete single arch denture over existing dentition (1 arch),
and full-over-full dentures (2 arches).

The new Dentsply Sirona 3D printed workflow with Carbon includes five
core material system products: Lucitone Digital PrintTM 3D Denture Resin,
IPN 3DTM Digital Denture Teeth, Lucitone Digital Try-inTM 3D Trial
Placement Resin, Lucitone Digital FuseTM 3-Step system, and inLab
SpeedcureTM Processing Unit. This material and equipment system is
used as part of a complete digital print workflow that includes cloud-
based traceable printing for each denture, taking digitally printed dentures
to a whole new level.

Complete material system for increased capacity and laboratory

Dentsply Sirona developed this new system, leveraging Carbon printer
technology, that delivers a significant advancement to the industry in
terms of material benefits and laboratory process. The Lucitone Digital
PrintTM 3D Denture Resin enables labs to print up to eight denture arches
in approximately two hours. Dentures made with Lucitone Digital PrintTM
3D Denture Resin resist breakage because its innovative formula
exceeds ISO high impact and flexural strength standards. The proven
Lucitone formulation is manufactured with True Color Technology, for
consistent shade results, and is available in five Lucitone shades. The

Registered brands, trade names and logos are used. Even in particular cases, when they appear without their trademark, all corresponding legal rules and provisions apply.

Press Contact

Dr. Tanja Lauinger
Senior Corporate Public Relations Manager
Dentsply Sirona
Sirona Straße 1
5071 Wals bei Salzburg, Austria
T +43 (0) 662 2450-629
F +43 (0) 662 2450-540

Iska Hain Saric
Head of Communications Carbon

Kerstin Schicha
Edelman GmbH Schöneberger Straße 15 10963 Berlin, Germany
T +49 (0) 30 2218290-70

new Dentsply Sirona workflow for Carbon delivers value by increasing
laboratory product capacity and throughput while decreasing the amount
of labor per appliance.

The Lucitone Digital Print Denture features IPN 3D Digital Denture teeth
along with the Lucitone Digital FuseTM 3-Step system to provide premium
esthetics and IPN durability with a cohesive bond. The 3-step Fuse
process allows technicians of varying abilities and experience to set and
fuse up to 14 denture teeth in less than 12 minutes.

With this new digital workflow, laboratories of all sizes can design a
Dentsply Sirona Lucitone Digital Print Denture and gain the capacity and
throughput that is needed to meet increasing patient demand. The
workflow is simple and easy for labs to integrate into their existing digital

The Lucitone Digital Print Denture was FDA cleared on August 26, 2019
and will be available in the USA as of September 2019 to early access
partners with a full launch to Carbon M-Series users in the USA expected
in Q1 2020. Due to the different approval and registration times, not all
technologies and products are immediately available in all countries.

Dentsply Sirona and Carbon will present the details of this new system
and other topics to the public for the first time at the International Digital
Denture Symposium (IDDS) in Atlanta, Georgia USA on September 27 &
28, 2019. More Information about the IDDS program is available at:

To learn more about Lucitone Digital Print Denture, visit

Here is how the denture bases appear as they are in the finishing stages inside the 3D printer...

About Dentsply Sirona

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering, including dental and oral health products, as well as other consumable medical devices under a strong portfolio of world-class brands. As The Dental Solutions CompanyTM, Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit for more information about Dentsply Sirona and its products.

About Carbon

Carbon’s mission is to reinvent how polymer products are designed, engineered, manufactured, and delivered towards a digital and sustainable future. Based in Silicon Valley, Carbon brings together innovations in software, hardware, and material science to deliver industry-leading digital manufacturing solutions. Crafted by Carbon using ground-breaking Digital Light SynthesisTM technology and broad family of programmable liquid resins, manufacturers can unlock new business opportunities such as mass customization, on-demand inventory, and previously impossible product designs. The Carbon Platform allows customers to build uniquely differentiated products while reducing waste and time to market. To learn more, visit, like the Carbon Facebook page, or follow Carbon on Instagram and Twitter at @Carbon.

Thursday, September 12, 2019

Office of Civil Rights Settles with Bayfront Health for $85,000


Here is a post about HIPAA that doesn’t have to do with hacks or data security.  However, you should still read this because it will hopefully provide some valuable information on how to abide by other provisions of HIPAA.

Part of the HIPAA law structure is the right of patients to receive access to their records in a timely fashion and without being overcharged.  In a recent study, it was found that more than 50% of providers do not follow the law.

To that end, the Department of Health and Human Services Office of Civil Rights has decided to monitor and enforce this provision of the law.  The moral to this story is that if a patient requests their records, grant them access asap.  The law requires access within 30 days and patients may only be charged a reasonable fee.

In the case sited in the headline of this post, Bayfront Health received a request from a pregnant patient requesting the fetal heart monitor records of her unborn child.  An investigation by OCR (after a complaint was filed by the patient) found that it took 9 months for access to be provided.

Here is the information from HHS:

OCR Settles First Case in HIPAA Right of Access Initiative
Today, the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services is announcing its first enforcement action and settlement in its Right of Access Initiative.  Earlier this year, OCR announced this initiative promising to vigorously enforce the rights of patients to receive copies of their medical records promptly and without being overcharged.
Bayfront Health St. Petersburg (Bayfront) has paid $85,000 to OCR and has adopted a corrective action plan to settle a potential violation of the right of access provision of the Health Insurance Portability and Accountability Act (HIPAA) Rules after Bayfront failed to provide a mother timely access to records about her unborn child.  Bayfront, based in St. Petersburg, Florida, is a Level II trauma and tertiary care center licensed as a 480-bed hospital with over 550 affiliated physicians.
OCR initiated its investigation based on a complaint from the mother.  As a result, Bayfront directly provided the individual with the requested health information more than nine months after the initial request. The HIPAA Rules generally require covered health care providers to provide medical records within 30 days of the request and providers can only charge a reasonable cost-based fee.  This right to patient records extends to parents who seek medical information about their minor children, and in this case, a mother who sought prenatal health records about her child.
“Providing patients with their health information not only lowers costs and leads to better health outcomes, it’s the law,” said OCR Director Roger Severino.  “We aim to hold the health care industry accountable for ignoring peoples’ rights to access their medical records and those of their kids.”
In addition to the monetary settlement, Bayfront will undertake a corrective action plan that includes one year of monitoring by OCR. The resolution agreement and corrective action plan may be found at:

Wednesday, September 11, 2019

Thoughts from the ADA/FDI Meeting 2019 in San Francisco


I’ve just come back from the ADA/FDI meeting this week and after a couple of days to recover, I gotta tell you, if you were NOT in San Francisco, you *missed one heck of a meeting*!

This years meeting, combining the meetings of the American Dental Association and the World Dental Federation, brought a wide variety of dentists, educators, and companies together.

I was tasked with doing 7 programs over a 3 day period which was both exhilarating and exhausting all at the same time.  However, I was proud of being a part of this incredible opportunity.  Because of the influx of dentists from around the world, I even was given the opportunity to do a multi-speaker program where no one speaker was from the same country.

The Moscone Convention Center in San Francisco was teeming with activity.  The exhibit floor in the Moscone is huge, but dentistry practically filled the entire space.  Several of my speaking responsibilities were in the Cellerant Best of Class area on the show floor, so I had chance to spend quite a bit of time to see how the traffic was in the exhibits.  I’ve got to say that things looked very busy.  There were lots of people strolling the aisles and enjoying seeing the latest and greatest our profession has to offer.

I also got the opportunity to speak with some of the better known and larger vendors and they reported good traffic as well as decent amounts of orders.

If you didn’t get a chance to make the event this year, you really need to mark your calendar for next year in Orlando!  Those of you who didn’t want to travel all the way from the east coast to the west coast will now have the meeting in your half of the country and I’m expecting another meeting full of great things!

It’s fun to see how meetings are evolving.  We are seeing more and more programs that are a bit shorter than in years past, but there are more courses offered in the same amount of time.  This gives people the chance to be introduced to a larger number of subjects and then explore them on a “deeper dive” when they get back home.  With our knowledge base expanding so rapidly I think this “shorter and smarter” way of lecturing is a great way to keep people aware of things changing in the profession without over burdening them with excessive information.  We also got some great feedback and compliments in the Cellerant Best of Class area where CE events were also held.

The moral to this story?  Get ready for Orlando.  The ADA is counting on you!

Tuesday, September 10, 2019

Ford Uses New Scooter Purchase and Sensors to Help Make Scooter Drivers Safer


Not too long ago Ford Motor Company acquired a much smaller transportation company… Spin.  While not a direct competitor to Ford, the much smaller company is in the mobility business.  Spin is one of a new generation of companies that are working to make rentable electric scooters available to riders in metropolitan areas.

The difference between the 2 companies, of course, is obvious, but Ford is now making a move to make short distance transportation on 2 wheels considerably safer for the drivers.

Ford has a preexisting research relationship with Virginia Tech and the 2 entities have now agreed to work together on a project/study to evaluate the way users use and interact with a scooter.  The company will be delivering 300 of their electric scooters (e-scooter for short) to the campus.  Mixed in with 250 “normal” scooters will be 50 others that will be used to conduct the research.  Those scooters will be equipped with several sensor types that include gyroscopes, accelerometers, and forward facing cameras.  The idea is that users will take the scooters for a spin and while doing so will provide an influx of data that will then allow researchers to better understand users and their actions.

E-scooters have become incredibly popular in the last 5 years.  There are several companies attempting to capitalize on the idea by providing scooters for rent in areas where their use would be the most valuable.  Places such as inner cities, shopping districts, and universities are suddenly finding scooters in some central locations, but also simply sitting around on the sidewalk available to rent.

As the fad has caught on, injuries are starting to occur and, of course, as the number of users increases, so does the number of injuries.  At this point in time, our knowledge of how we interact with scooters is very limited, but Ford is hoping to use this study to bring in tons of data that, up until now, has not been available to scientists.  The research data can hopefully help scientists to better understand human behavior or scooters as well as ways to make the experience safer whether that is through changing the scooters or better educating the riders.

As we better understand things, smart people can then help the rest of us do what we do even better.

According to Wired magazine:

“We’re looking at how the infrastructure as it’s built and maintained today affects safety and how people ride,” says Mike Mollenhauer, the director of VTTI’s Center for Technology Implementation and the principal investigator on the project. “What leads up to a particular [crash] event, and what could we do to solve that?” Depending on the results, this research could also lead Spin to make hardware changes in its scooters, says Ted Sweeney, a senior manager of public policy for the company. It might change its approach to rider education or find new ways of punishing inconsiderate or risky scooting.

So here’s hoping that this little experiment and study will provide lots of new and exciting information that helps make our world and the way get around in that world a little safer.

Monday, September 9, 2019

DDS Rescue Makes Public Statement Regarding their Data Security


With all of the stories circulating after last weeks Ransomeware attack that took down over 400 offices, industry leader DDS Rescue has released a statement about the event and how their users and clients would no have been affected.

Dear DDS Rescue Customer,

As many of you might have heard, on Monday, August 26, a Ransomware attack was pushed out to hundreds of dental offices associated with PercSoft, The Digital Dental Record, and DDS Safe.

To be clear, DDS Rescue is not associated with any of these companies and has not been attacked by Ransomware.

All of our customers are protected and all data is secure. As your cybersecurity professionals, we do everything we can to maintain your data protection on a daily basis.

Since this attack occurred, we have had a number of offices contact us with questions and we encourage our customers to continue to ask us questions because you are ultimately responsible for your patient data.

Of the many questions that we have received, the most common one is this:

Q: Could this type of attack have happened to DDS Rescue?

A: The simple answer is no.

●     There have been two such attacks on dental offices both through their IT Managed Service Provider in the past two months. In the first case for certain, and most likely in this case as well, the cyber criminals hacked into the companies involved and used their direct connection to remotely send the Ransomware directly into their customers’ servers. DDS Rescue does not maintain any type of open connections with our customers’ servers, which was the mean used in those attacks. You must invite us onto your server each and every time we need access. After we disconnect, the access is dropped and no longer accessible.

●     The DDS Rescue unit runs on a Linux OS and is not part of your Windows domain/workgroup. Our unit does not have any active share folders on your network. As such, attacks on any Windows network would not impact or compromise our device. In addition, a Linux OS is less likely to be targeted in general.

●     Customers’ backed up data is stored in the DDS Rescue unit’s file system, not as an accessible file, adding an additional level of protection. Since each backed up data is encapsulated, an infection cannot spread to previously stored backup files.

As an additional level of security called multi-factor authentication is used on our management databases in order to prevent unauthorized logins.  Any DDS Rescue employee needs to first login and then verify their authority, via a second approved method, in order to ensure no unauthorized access such as from a robot or pushed programs.

Again, please let us know if you have any questions about the integrity of your server or backed up data. And as a reminder, now is the time to take advantage of our full HIPAA Compliance program that is a new value-added service  for your existing account--at no additional charge.

Please contact to get more information about the free HIPAA compliance program.

Convergent Dental Announces New Agreement with Henry Schein, Making the Solea® Dental Laser Available to More US Dental Professionals


Convergent Dental, Inc., developer of Solea®, the industry-leading 9.3 µm CO2 all-tissue dental laser, is excited to announce a new distribution agreement with Henry Schein Dental, the U.S. dental business of Henry Schein, Inc., the world’s largest supplier of health solutions to office-based dental and medical practitioners. The Solea laser is the first and only CO2 laser FDA-cleared to cut hard, soft, and osseous tissue across the US.

“Adding Solea to the market has had a profound effect on dentistry, and we believe our new agreement with Henry Schein will do the same,” stated Michael Cataldo, CEO of Convergent Dental. “Henry Schein is a trusted leader in dental product and technology distribution and this new agreement will help us to provide dental practices nationwide with access to our revolutionary, reliably anesthesia-free laser.”

Known for enabling practitioners to work anesthesia-, blood-, and suture-free, as well as significantly reducing anxiety from procedures, creating better experiences for patients, Solea is dentistry’s number one selling all-tissue dental laser. Although developed with advanced science, the technology is simple to learn and use. With the virtual push of a button, practitioners can guide Solea back and forth between hard, soft, and osseous tissue by adjusting the pressure on its variable speed foot pedal.

“Henry Schein customers rely on us to provide unique products and solutions that save them time and enhance their practices,” said AJ Caffentzis, President, US Dental Distribution, Henry Schein, Inc. “This distribution agreement reinforces our commitment to helping dentists achieve maximum practice efficiency, so they can focus on patient care.”

For more information about Solea, please visit or call 844.GOSOLEA.

About Convergent Dental, Inc.

Convergent Dental, Inc. is a privately owned dental equipment and technology company. Solea® is the only computer-aided, CO2 laser system to be cleared by the FDA for all-tissue indications. With Solea’s unique wavelength and computer controls, dentists can reliably perform procedures anesthesia-free, blood-free, suture-free, and pain-free. Reliably anesthesia-free and blood-free procedures pay huge dividends for patients in the form of a vastly improved dental experience and dentists in terms of significant practice growth. For more information, please visit Follow the company on Twitter, Facebook, LinkedIn and Instagram.

About Henry Schein, Inc.

Henry Schein, Inc. (Nasdaq:HSIC) is a solutions company for health care professionals powered by a network of people and technology. With approximately 19,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 120,000 branded products and Henry Schein private-brand products in stock, as well as more than 180,000 additional products available as special-order items.

A FORTUNE 500 Company and a member of the S&P 500® and the Nasdaq 100® indexes, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 32 countries. The Company's sales from continuing operations reached $9.4 billion in 2018, and have grown at a compound annual rate of approximately 13 percent since Henry Schein became a public company in 1995.
For more information, visit Henry Schein at,, and @HenrySchein on Twitter.

Thursday, September 5, 2019

Hundreds of Dental Offices "Dead in the Water" Due to Ransomware Attack


Don’t say I didn’t warn you… in fact I’ve been warning you for years that something like this was going to happen.  Now over 400 dental practices are paying the price.  

Before we go any further with this post I’d like to ask you stop and think to  yourself how long your business would survive if tomorrow all of your data simply disappeared.  Think about that for a moment.  Not only would you lose your clinical data, you’d lose your accounting data as well.  With no way to do billing and no way to generate any new revenue, it wouldn’t be very long before your business would be OUT of business.  In today’s digital environment your data IS your practice.

Now don’t get me wrong, in this case the offices did everything they could.  They hired well known practice management companies (this affected 2 separate software providers).  Unfortunately the 2 companies PerCSoft and Digital Dental Record both used a third company called DDS Safe to provide a cloud backup solution. Ironically, The Digital Dental Record advertises DDS Safe on its website as a way to safeguard files from ransomware attacks.

Evidently the hackers somehow accessed the DDS Safe system and used it to deploy the REvil (Sodinokibi) ransomware on computers at hundreds of dentist offices across the US.  When the dental offices opened on Monday morning, they found all of their computers locked down by Ransomware.

In today’s digital environment of practice, failure to have access to digital tools and digital records severely limits what procedures an office can perform.  Scheduling, radiographs, diagnostic codes, chart notes, all become inaccessible.  Unless a patient knows absolutely what treatment they are there to receive, there is no way to determine that.

I’ve been preaching for years now the importance of having a redundant backup system that I refer to as the “Backup Chain” which contains as many links (nodes) as possible.  You simply cannot rely on one single source of backup to support your practice or any business.  One of the best links in the chain is provided by DDS Rescue which is a hardware “box” that backs up locally as well as to the cloud.  The “box” runs the Linux operating system and is invisible on the network.  Ransomware cannot find it because to them, it doesn’t exist.  The box images my system every hour so if something bad happens, we can simply go back in time to a point before problem occurred.  Simple!

I happen to know of an office that has been hit by Ransomware… TWICE!  Both times DDS Rescue was there and fixed the problem like it never even happened.  This company is a huge part of my digital backup strategy and has been for the last 8 years or so.  They are highly recommended!

There are starting to be quite a few good articles on this whole debacle.  Two of the best I’ve read are from ZD Net and this story even made it to CNN.  If you want to read an in-depth idea of the entire process, make sure to read the article on ZD Net.  The article on CNN is fairly short and provides more of an overview to the situation.

Wednesday, September 4, 2019

Composi-Tight® 3D Fusion™ Firm matrix bands launched by Garrison Dental Solutions


Garrison Dental Solutions, the premier manufacturer of sectional matrix systems since 1997, is pleased to announce the newest addition to the much-loved Composi-Tight® 3D Fusion™ Sectional Matrix System, Fusion Firm matrix bands with eZ-Place™ technology.

“Typical dead-soft sectional matrix bands are very easy to deform during placement on posterior Class II composite restorations. The eZ-Place™ technology used for Fusion Firm bands incorporates specially processed stainless steel and a proprietary matrix forming process to produce sectional matrix bands that resist deformation nearly 70% better than typical bands.” according to Garrison’s Director of Marketing, Jason Phillips.

eZ-Place™ allows Fusion firm bands to maintain a super-thin 0.0015” thinness and a pre-contoured shape to ensure the excellent tight interproximal contacts and ideal anatomy the Composi-Tight® 3D Fusion™ system is famous for. Fusion Firm bands can be placed in situations that are not possible with other bands. Conservative preps with remaining contact, snags on preparation margins and other challenges will not distort them. They are an excellent choice for first time sectional matrix system users and veterans alike.

Composi-Tight® 3D Fusion™ Firm matrix bands are available in assorted kits, individual refill packs and selected sectional matrix system kits direct from Garrison Dental Solutions. Call 888-437-0032 or visit for more information.

About Garrison Dental Solutions

Tuesday, September 3, 2019

BlueLight Analytics is Coming... and you DO NOT Want to Miss It!


Do you want to have the most predictable and long lasting restorations?  Of course you do.  You *expect* that out of yourself and your patients do as well.  It’s the reason we all get up in the morning and do what we do.  Doing your absolute best is what we do.  It’s the mantra the dentistry lives by.  Because of that basic tenet, knowledge of your procedures is power… but how about knowledge about your power  making you even more powerful?

Learn the science and power behind your curing light with CheckUp from BlueLight Analytics.  This amazing device will tell you the exact digital output of your curing light as well as the recommendations of curing times for the composites that you are using.  It’s an amazing device that truly has to be seen to get the full effect of how much it can do for your practice and your restorative procedures.  When we saw CheckUp in Chicago this year, the other Cellerant Best of Class Panel and I were blown away with the company, their device, and their mission.  That’s why we voted CheckUp as a Best of Class winner.

In case you haven’t received the emails they’ve been sending out, BlueLight Analytics will be in San Francisco where you will have a chance to get hands-on demos of CheckUp.  I’ve been using CheckUp in my practice since March and it is not something I want to be without.  This device is highly recommended.

Here’s a little bit from the company about the device and why you need to make sure you come by and see it...

We’re only a few days away until ADA/FDI World Dental Congress 2019 kicks off and we are getting so excited to talk about all things curing lights and materials—and of course, meet you!
We will be introducing our Cellerant Best of Class awarding-winning technology, checkUP, and we want you to be there. checkUP is the world’s first smart light measurement and materials management device that lets you accurately monitor the output of your curing lights, track your list of materials, and generate precise curing times based on each light reading. Visit our booth to learn more about checkUP and how it can help you increase restoration success!
Why visit our booth?
A chance to win $500 by taking a swing at “The Optimal Cure” game
Learn more about checkUP, and how it can save you time and money by increasing restoration success!

And much more!
Where: ADA/FDI Exhibit Hall, Booth #2133
When: All conference long—September 5th-7th

Thursday, August 29, 2019

At ADA/FDI 2019: Owandy Radiology Debuts Upgraded I-Max 3D and Announces New Distribution Deal


The Lightest, Smallest, Most Affordable 3-D Pan System Now Has Features that Support Dental Sleep Medicine and is Available Through Blue Sky Bio

Owandy Radiology Inc., a global leader in the manufacture of dental radiology hardware and imaging software will be showcasing upgrades to the I-Max 3D and announcing its new distribution agreement with Blue Sky Bio during the upcoming ADA/FDI World Dental Congress in booth #1267. The two main enhancements of the I-Max 3-D Panoramic System are the following features:

Improved Face Scanning:
• Improves diagnosis and treatment planning for cosmetic and restorative dentistry, orthodontics, implants, oral surgery, denture fabrication and more.
• Increases dentist’s confidence and clinical proficiency.
• Optimizes patient communications and boosts case acceptance.
• Streamlines the import of .OBJ et .PLY files into Owandy’s advanced QuickVision 3D imaging software.
New Airway Analysis:
• Invaluable for accurate sleep apnea diagnosis and treatment planning thanks to expanded field of view of 12x10 cm (previously 9x9 cm).
• This new feature enables clinicians to better visualize and measure the patient’s airway before and after treatment.
• Colored visualization of the airway promotes patient communication and case acceptance of recommended sleep apnea treatment.

According to Owandy company spokesperson, Boris Loyez, “The latest enhancements to the I-Max 3-D not only improve diagnosis, treatment planning and patient acceptance for the most common and profitable dental procedures, they can help dentists who have entered the rapidly-growing field of dental sleep medicine/ and airway therapy become more successful clinically and financially.”

What’s more, the latest version of Owandy’s I-Max 3D panoramic system is now available via Blue Sky Bio, LLC ( which specializes in the manufacture and distribution of top quality, compatible implants and accessories at a reasonable cost.

ADA/FDI Show Special:

During the during the upcoming ADA/FDI World Dental Congress, Owandy will be offering a free 10x12 cm optional field of view module ( valued at $3,500 USD) for any IMAX 3D purchase made during the during the ADA/FDI World Dental Congress. Simply visit booth #1267 for a demonstration and further details.
About the I-Max 3D:
Since its original launch a year ago, the FDA cleared I-Max 3D wall-mounted panoramic digital radiography unit has quickly earned a reputation for providing the perfect balance of price and performance. Here’s why:
• The I-Max 3-D is only 145 lbs., is shipped fully assembled in one box and can be easily wall-mounted by one technician.
• Comes equipped with a cone beam flat panel which delivers high-definition image quality.
• Included Automatic Layers Integration System (ALI-S) ensures exceptional image quality and automatically selects the best images.
• Multiple FOV’s (Fields of View): 4 volume sizes to choose from (New) 12x10 cm (new) ideal for dental sleep medicine, full-mouth implantology and condyle, 9x9cm for a full mouth and 9x5 cm for a full arch.
• 24 Programs (including adult and child versions) enable a full range of examinations required by today’s dental practice.
• Includes an intuitive, user-friendly Human Machine Interface (HMI) with automatically-integrated imaging tools and image-enhancing filters.
• CAD/CAM Ready: Equipped with QuickVision 3-D software for comprehensive case planning and can share .STL files from a dental lab or a digital scanner.
• Implant surgical guides are included.

For more information about the I-Max 3-D wall-mounted panoramic digital radiography unit, visit, call 203-745-0575 or e-mail at
Distributor inquiries are always welcome.

About Owandy Radiology, Inc.:

Headquartered in France, and serving North America from Mount Laurel, New Jersey, Owandy Radiology is a global leader in the manufacture of dental radiology hardware and imaging software. Its products are distributed through dental dealers across the USA, and in 50 countries world-wide, on every continent.

Wednesday, August 28, 2019

Shofu EyeSpecial III - A Clinical Camera that Impresses


The good and smart people at Shofu dental products make some pretty cool products.  One of their best recently is the EyeSpecial C-III camera.

In order to properly communicate and document in today’s dental practice, images are an absolute must.  However, getting really good images can be time consuming and usually requires a camera that requires extensive training in order to use properly.  Shofu realized these limitations and sought to create a camera that can take state of the art images while utilizing something that is a simple “point and shoot”.

I’ve been evaluating this camera for about 3 months now and I have come away from the experience truly impressed.  The device is truly simple to use and yet even though it is simple to use, the photos it produces are incredible!  Usually in a dental setting, taking photos is time consuming and especially so when you factor in the fact that you might need a photo in the middle of a procedure where you’ll need to de-glove to avoid cross contamination.  This device can be wiped with disinfectant to prevent this.

The EyeSpecial C-III is a truly incredible  and easy to use solution.  Any member of the staff can pick it up and be using it to acquire state of the art photos in a matter of minutes.  If you are planning on attending the ADA Meeting, make sure to go by the Shofu booth and check this out!   It is *highly* recommended!  

Here’s what Shofu says about this terrific piece of tech:


The EyeSpecial C-III digital dental camera is designed exclusively for dentistry. It produces
predictable and consistent clinical photographs for case documentation, diagnosis and
treatment planning, patient communication and education, insurance verification, legal
documentation and dental lab collaboration. All team members, regardless of experience
level, can achieve identical results! The camera offers 12 megapixels, intuitive one-touch
operations, an ultra-lightweight sleek body and a large LCD touchscreen that allows

the team to view and scroll through images with a gloved hand. Compatible with Wi-Fi
wireless memory cards, clinical photos can be instantly transferred and uploaded to an
operatory computer or other OSHA- and HIPAA-compliant devices.
  •  pre-set dental shooting modes
  •  Auto-cropping, smart focus and zoom
  •  Exclusive FlashMatic system for true-color reproduction
  •  Shutter speed: 1/1000 of a second
  •  Water, chemical and scratch resistant
  •  Enables OSHA and HIPAA compliance1
  •  Ultra-lightweight body: approximately 1lb

Tuesday, August 27, 2019

Vaping May be the Cause of at Least One Recent Death According to the CDC


Vaping is a growing habit in the American culture.  It seems that no matter where you go, you will see the cloud of aerosol that results when someone exhales an electronic cigarette.  Over the years there have been some odd reports of vaping injuries.  They have ranged from people burning themselves all the way up to some pretty nasty facial injuries from explosions related to faulty lithium ion batteries in the devices.  However, now come reports that the vaping habit may actually have caused one or more recent deaths.

Last week the CDC (Centers for Disease Control) was notified that sometime in the previous week an individual in Illinois died from an “unknown respiratory illness”.  Now there is speculation that the illness may very well have been caused by vaping.

The CDC is now involved due to the growing number of cases of problems which seem to stem from e cigarettes.  The investigation was launched in mid-August due to reports of patients (mainly teenagers and young adults) presenting to hospitals with complaints that include difficulty breathing, fatigue, weight loss, and chest pain.  The latest numbers are up to 193 cases with patients reporting vaping in the previous month.

Vaping has become something of a sensation with young people.  The reports say that from 2011 to 2015 vaping by middle schoolers & high schoolers increased by 900 percent.  That’s right… 900 percent.  The devices, for some reason, have appeared to fly under the radar of the FDA and have escaped much attention from federal agencies.  However, now that a potential link has appeared between e cigarettes and potentially harmful consequences, both the FDA and the CDC are looking into the problem.

Part of the problem with all of this is that science takes time.  Studies take time to develop and even lots more time to run.  That means that for the foreseeable future, the status quo reigns supreme.  Meanwhile the popularity of the the products will probably continue to increase,  It’s sad, but it’s also human nature that when something becomes notorious for being dangerous, young men flock to it.  The CDC reports that rates of vaping in high schools increased 75 percent from 2017 to 2018 and that 20 percent of all high schoolers vape.  That is a staggering number to consider… especially if death or serious injury is a possibility.

The FDA’s Center for Tobacco Products is currently trying to figure out what is in each vaping product… but that takes time.  Like I said above, science takes time.

The CDC has also released the following statement:

We are saddened to hear of the first death related to the outbreak of severe lung disease in those who use e-cigarette or “vaping” devices. CDC’s investigation is ongoing. We are working with state and local health departments and FDA to learn the cause or causes of this ongoing outbreak.

This tragic death in Illinois reinforces the serious risks associated with e-cigarette products. Vaping exposes users to many different substances for which we have little information about related harms – including flavorings, nicotine, cannabinoids, and solvents. CDC has been warning about the identified and potential dangers of e-cigarettes and vaping since these devices first appeared. E-cigarettes are not safe for youth, young adults, pregnant women, or adults who do not currently use tobacco products.

–Robert R. Redfield, MD, Director, Centers for Disease Control and Prevention

Monday, August 26, 2019

Nobio Receives FDA Clearance for Infinix Flowable and Bulk-Flow Composites with its Proprietary QASi Particle Technology

As I recently wrote in an earlier post, Nobio has received FDA approval.  Now comes more info on this new antimicrobial composite as well as the opportunity for you to reserve a starter kit of this new material.
For years the field of dentistry has been looking for a material that not only matches the natural shade of teeth, but also lasts for the long term.  The interesting thing about dental silver amalgam fillings is that despite lacking aesthetics, recurrent decay was not routinely common.  When composite restorations came along, their aesthetics were head and shoulders above silver amalgam, but their longevity was not nearly as great.  A 5 year survival rate of composites is considered routine while a 10 year survival rate is considered a huge success.  In fact, a study of approximately 500,000 restorations tracked over 11 years found that 23% of those restorations failed after 2 years.
With Nobio’s materials containing QASi particles, the longevity of the composite is expected to increase.  Here is the latest from the company:

Nobio is excited to announce the FDA clearance of the first two products in its family of advanced dental restoratives. The Infinix Flowable and Bulk-Fill Composites contain Nobio's QASi particle technology, which maintains the integrity of the restoration and protects the restoration from degradation by bacteria over time.


The Nobio QASi particle technology:


1. Is non-releasing, so their antimicrobial activity doesn't wane over time


2. QASi particles are present in the whole material, including at the cavity-restoration micro-gap, which are prone to micro-leakage of cariogenic bacteria


3. QASi particles act only upon direct contact between the microorganism and the restoration material, thus not effecting the normal flora of the oral cavity


The Infinix Flowable Composite is ideal for base and liner in direct restorations, as well as pint and fissure sealant. The Infinix Bulk-Fill Flow Composite is ideal for posterior restorations, which are more prone to recurrent caries. Both composites come in shades A1, A2 and A3, and their mechanical and handling characteristics are comparable to leading brands. 


Clinical studies demonstrating that the presence of QASi in these products improves clinical outcomes have not been conducted.


To read more about Infinix advanced dental restoratives AND reserve your free

Infinix Starter Kit, click here.

Thursday, August 22, 2019

October 2 Proclaimed “Global Airway Health Day”


Last year I was asked to join the Board of the Foundation for Airway Health and I was truly honored by that.  I jumped at the chance to be involved with getting the word out about this terrible problem that affects a lot more people than many realize.  It was not anything that I had paid much attention to… until about 3-4 years ago when my lifelong battle with Obstructive Airway Disease was finally diagnosed. Suddenly my life changed remarkably for the better.

Without going into great detail (that’s going to be the subject of another post) I became incredibly interested in Obstructive Sleep Apnea (OSA) so that I could help others.  There are a couple of ways to treat this disease.  One is the CPAP machine and the other is through the use of an oral appliance that opens the airway.  I truly felt blessed that my chosen profession could allow me to help others with the problem that I deal with.

That’s one of the reasons I was so honored to be asked to join the Board of the Foundation for Airway Health.  The foundation’s mission is to bring awareness about airway disease to the forefront so that people afflicted with the disease can learn more about it and seek treatment.  Trust me when I say being “sleepy” all of the time is no picnic.

One of the ways that FAH is working to increase public awareness is through creation of “Global Airway Health Day”.  Here is the press release our group developed:

Awareness Campaign Aims to Educate Public & Promote Diagnosis of Hidden Airway Disorder Affecting Millions of Adults and Children in the U.S.

Airway-centered Disorder (ACD) is a serious medical condition affecting at least 10% of the US population of all ages, yet remains highly underdiagnosed and misunderstood. ACD is a structural and functional condition that results in an obstruction of the upper airway, which in turn can affect the effort and ability to breathe 24 hours a day–especially during sleep. This disorder is often hidden behind the mask of common and various symptoms, presented as sleep problems, hyperactivity and behavioral problems in children, obesity, chronic headaches and neck pain.

To raise awareness of ACD, the Foundation for Airway Health with partners including health practitioners and concerned corporations, have declared October 2nd as “Global Airway Health Day,” to bring attention to this disorder and to promote a higher rate of proper diagnosis and treatment and in turn, a better quality of life. FAH encourages those with symptoms to ask their health care provider about potential ACD or visit to learn more about the condition and treatment options.

ACD can lead to an increased risk for heart disease, high blood pressure, Alzheimer’s and even cancer. Treatment of ACD can significantly reduce your risk and improve day-to-day life. When a person has optimal oxygen, the whole body works less hard to function properly.

Though often associated with older and obese men, ACD affects everyone, from women to teens, to kids and infants. ACD underlies and drives so many conditions and remains hidden beneath other diagnoses even when it is the root cause. Luckily, ACD already has effective treatment. The problem is that most sufferers do not know they have ACD. There is an easy solution; it begins with awareness and education. The Foundation for Airway Health’s mission is to educate people on the signs and symptoms of ACD and provide them with the knowledge and confidence to find doctors to get the most optimal diagnosis and treatment possible.

“ACD presents in many ways to various people. For parents, their child may exhibit behavioral or concentration issues. Arming parents with the knowledge to speak with their physician about ACD can be a life-changing event,” said Howard Hindin, Chairman, Foundation for Airway Health. “Getting the proper diagnosis for ACD is the first step. Once there, patients can begin a path to successful treatment.”

The Foundation for Airway Health is working with healthcare practitioners from around the world on education about ACD and the importance of optimal airway health for their patient’s well-being, as well as arming patients with knowledge in order to be their own advocate to achieve their maximum potential.
To view all the signs and symptoms related to Airway-centered Disorder, potential treatment options and to find a provider, visit

Wednesday, August 21, 2019

ADA Redesigns Badges for Upcoming ADA/FDI Meeting in San Francisco


Hats off to the American Dental Association for their progress in updating efficiency for the upcoming ADA/FDI meeting to be held next month in San Francisco.

I’ve received word that for this meeting and going forward, the ADA has done away with paper tickets for educational courses.  Instead attendees will receive a plastic badge with a QR code that will contain all the necessary information for admission to courses, etc.

This is a pretty cool idea that should help attendees since you'll no longer have several paper tickets to take care of and keep track of.  I'll be speaking at the meeting and am looking forward to seeing many of you there!

Here is what the ADA has announced:

New for 2019, the ADA is no longer printing tickets for individual courses and sessions at ADA FDI 2019

Continuing education courses, along with access to most social events, will be stored in the QR code on the meeting badge or listed as an icon on the badge.

ADA FDI 2019 will scan the badge for these courses in lieu of attendees handing in paper course tickets as in years past. Along with this process, we are streamlining the look of the badge. The new badges are made of a resilient, specially coated plastic material that no longer necessitates a badge holder.

With this move away from badge holders, the ADA will also be eliminating the printed speaker ribbons traditionally provided in the past.

Tuesday, August 20, 2019

How to Ensure the Entire Team is On Board with Technology


As most of you know, I’m a hard core tech lover.  That’s why this blog and my column in Dental Products Report and called “Technology Evangelist”.  Both of these platforms give me a chance to spread the word about all things tech and to get this information into the hands of those who need it the most… my peers.

I recently put together an article on getting the team involved with your technology.  Dentistry is a team effort in *every* sense of the word.  It is important to have everyone pulling in the same direction to make predictable and sustainable progress.  You want to have every member of your staff, including yourself, on the right page.  Here are some words of advice:

I've said it before and I'll say it again: Keeping current with technology is like trying to walk up the "down" escalator. If you aren't making a concerted effort to keep moving, you'll be headed in the wrong direction simply by standing still.
Now, I’m not advocating that you have to constantly be adding or changing things on a weekly basis, but I do feel that working to improve your practice is something that all of us should make a concerted effort towards.
How can you accomplish that goal with minimal stress and headaches? Here are some suggestions that will help make the process a little easier and hopefully a little less stressful as well.

Make a list and check it twice
It turns out that jolly old Saint Nick was onto something with that list thing. People that study human habits and behavior have said time and again that people who write down their goals are much more likely to accomplish them. It’s no different for those of us who are running a dental practice.
Take a few minutes after you’re done for the day and decompress a bit. Once you’ve had a chance to relax, think about things you would like to upgrade or improve in the practice. The change (or changes) you envision could be major. Perhaps it is finally computerizing your operatories and bringing digital radiography to the practice. Or, it could be something relatively minor such as deciding to use your (already purchased) intraoral cameras more frequently. There might be several things you’ve wanted to change or bring into the practice over the years and now you’ve finally decided to do it.

The important part of this is getting started. The old adage “The journey of a thousand miles starts with a single step” definitely applies here. Take a look at your equipment, your systems and most importantly, your goals. Decide where you want to go because, just like taking a physical journey, if you don’t know where you want to go, it will be difficult to know how to get there… or know when you’ve arrived.

To read the entire article, follow this link to Dental Products Report.

Monday, August 19, 2019

Maybe We Just Shouldn't Be So Lazy

Here's *another* scam alert that I felt obligated to pass along.  I came across an article recently that made me shake my head.  It turns out that many consumers have become dependent on Voice Assistants to help call business.
It’s becoming more and more common for consumers to, say notice a leaky faucet and say, “Alexa (or Google or Siri), call a plumber.”  The assistant then places the call and the homeowner schedules the needed service.
Unfortunately scammers are gaming this system.  By paying for high ranking ads in search engines, businesses that exist only to bill you or rip you off are appearing high in the rankings and are the first numbers our assistants call.  It seems that digital assistants are not nearly as good at recognizing potential scams are real humans are.  Thus they place the call and the consumer gets billed for things not done or talked into “upgrades” etc.
As a techie type, I was a bit surprised by this because I always do a bit of research before calling a business and I don’t use any of my personal assistants to do so.  This is just one more reason to stay vigilant of digital scams!
For an in-depth look at this, read the article at Forbes.  

Thursday, August 15, 2019

Missouri State Board of Registration for the Healing Arts Warns Professionals to Beware of Phone Scam


As a practitioner licensed in the state of Missouri, I received the following communication from the Missouri Dental Association.  If this type of scam is happening here, chances are it is happening elsewhere and I thought it would be a good idea to share this as a blog post.  To be forewarned is to be forearmed.  My office has been the subject of at least 2 scams lately which we did not fall for simply because we try and be aware of these types of things and try to act accordingly.  However, the scammers figure if they flood enough of the potential targets, they will eventually be successful.  Remember to always check these types of things carefully.  Often times scammers count on a “surprise attack” that catches the subject off guard and they act *before* they think logically about it.  That’s how the scammers get away with these types of things.

This message was received by the MDA and is being sent as a courtesy to alert members.
Missouri State Board of Registration for the Healing Arts Warns Professionals to Beware of Phone ScamJefferson City, MO - The Missouri State Board of Registration for the Healing Arts (Missouri Board) has received several reports of phone scammers using the Missouri Board’s office phone number to make scam calls to licensed professionals.

The Missouri Board says licensed professionals are reporting the scam involves a telephone call during which the phone scammer identifies themselves as being from the Drug Enforcement Agency (DEA) or the Federal Bureau of Investigation (FBI), and is working with the “State Medical Board,” which is not the official name of the Missouri Board responsible for licensure. The phone scammer requests identifying information from the licensed professional, such as: license numbers, DEA numbers, or other personal identifying information. The phone scammers have also threatened that if the Licensee does not comply with the demand for information, the Board will take action against their license. Please understand the Missouri Board typically sends written correspondence to their Licensees prior to any personal contact.

Licensees are advised not to share any identifying information on the phone. They are encouraged to report calls they receive and believe to be a scam by calling the Board office at 573-751-0106 or by email at

About the Missouri Department of Insurance, Financial Institutions & Professional Registration
The Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP) is responsible for consumer protection through the regulation of financial industries and professionals. The department's seven divisions work to enforce state regulations both efficiently and effectively while encouraging a competitive environment for industries and professions to ensure consumers have access to quality products.

Wednesday, August 14, 2019

Average Number of Patients Treated Per Day Drops Below 10 For First Time According to 2019 Dental Industry Association of Canada Survey


Here is some interesting data that I received from the Dental Industry Association of Canada.  Healthcare, like any other business, is susceptible to the laws of supply and demand.  We have seen similar situations happen here in the U.S.  In the late 1980s and early 1990s, several dental schools closed or began to greatly decrease class sizes.  This trend continued until the early 2000s when the provider to population ratio began to shift.  At that time existing schools began to ramp back up class sizes while several new dental schools began to come online.  Please read on for some interesting info from my Canadian friends...

The Average Patients Treated Per Day by Canadian dental practitioners continues to decline, according to results from the DIAC (Dental Industry Association of Canada)
Twenty-Third Annual Future of Dentistry Survey. In 2019, it appears the trend towards treating fewer
patients per day has accelerated with 97% of respondents stating they treated less than 15 patients a day (as opposed to 89% in 2018, 83% in 2017 and an average of 78.6% over the last five years). Most
striking, the average number treated per day dropped below 10 for the first time! Dentists treated 9.8
patients in an average day compared to the average of 12.4 patients over the last ten years.

This trend is not surprising given the published statistics from 1997 to 2014/15 on the decline in average population per dentist ratios across Canada widely available from a variety of sources including Statistica and the CDA3. The CDA’s Dentist Supply in Canada2 sums it up as “Current workforce data suggest that there is an oversupply of dentists throughout most regions of Canada, and the current supply of dentist will continue to significantly outpace the population growth. Population to dentist ratios have been decreasing in all parts of the country over the last decade, and in some provinces more than others. What this means is that there are growing numbers of dentists entering practice, while the growth of the population is not keeping pace with this increase in dentists.”

Certainly there are variations on a more regional basis. The CDA continued on to state that “In 2014, the population to dentist ratio across Canada was 1653, however there is a wide variation across the
provinces, from a low of 1493 in British Columbia to a high of 2759 in Newfoundland/ Labrador. There are variations in the distribution of the dental workforce across Canada, not only by jurisdiction but also by rural and urban regions, whereas the density of dentists in urban areas is now roughly three times that in rural areas”.

These findings are only part of the continuing fundamental shift in the make-up of the Canadian dental practice detected in previous Future of Dentistry surveys. All of the following points may reflect on the impact of the current economic situation on the creation of dental practices in Canada.

  There are now more dentists per practice as compared to ten year averages. Trend towards
increasing numbers of dentists in the practice continues, with 34% of practices identifying
themselves as sole practitioners (compared to 36% in 2018).

  70% of practices now have four or more operatories (22% have five or more)

  24% were planning on adding at least one more operatory in the next two years.

  The Number of Chairside Days continues to increase: One-third of respondents in 2019 (35%)
spent 200-249 days chairside, comparable with the average 30% from 2010-2018.
 The number of hygiene days per practice is increasing overall (with more days being added by
those who only had one or two per week previously)

 This year’s results show a continuing trend towards slightly longer times to set up practices, with
20% of respondents setting up their practices in the first year in 2019 (down from 22%, in 2018,
26% in 2017, 29% in 2015, 32 % in 2013 and a high of 44% in 2010).

 However, they are not waiting much longer as 60% of 2019 respondents had set up in 2-5 years
(up from an average of 50% over the previous 8 surveys) and a corresponding drop in the 10 Years
or more result to 8%.

A total of 454 practicing Canadian dentists responded to this year’s survey with a good proportional
distribution across all regions of the country. Based on this response rate, overall 2019 survey results have an accuracy of +/- 4.6% 19 times out of 20.

Tuesday, August 13, 2019

MouthWatch Opens Nominations for the Second Annual Teledentistry Innovation Awards


The “Tellies” Recognize the Innovators and Pioneers
of Connected and Collaborative Dental Care

Metuchen, NJ – August 13, 2019 – MouthWatch, LLC a leader in innovative teledentistry solutions, digital case presentation tools and intraoral imaging devices, is opening nominations for the second annual Teledentistry Innovation Awards. As is the previous year, the “Tellie Awards” will focus on the following:

• Emphasizing the full potential of clinician-driven teledentistry by highlighting successful implementations across a broad spectrum of dental care environments; including public health, private practice and interdisciplinary settings.
• Recognizing individual, forward-thinking dental providers and programs who are realizing the full potential of teledentistry, reshaping the practice of dentistry and the improving the state of oral health world-wide.

According to MouthWatch CEO and Founder, Brant Herman, “We started the Teledentistry Innovation Awards last year with the goal of recognizing the teledentistry pioneers who are proving by example that teledentistry technology has virtually has no limits when it comes to how it’s applied. Our first annual “Tellie Awards” created a lot of awareness and was a huge success. The 2019 “Tellies” will be even bigger and better!”

The Teledentistry Innovation Awards will be presented to winners in the following categories:
• Dentist & Specialists
• Revenue Generation
• Interdisciplinary Collaboration
• Enhanced Referrals
• Dental Hygiene Production
• Remote Hygiene Services
• Pop-Up Hygiene Clinics
• Innovative Practice Models
• Dental Programs
• Senior Care
• Screening Programs
• Group Practice Growth Management
• Medical-Dental Integration

Nominations are currently being accepted online at and self-nominations are welcome. Winners will be announced during the 2019 Greater New York Meeting with an invitation-only awards ceremony taking place in a yet to be disclosed NYC venue.
Last year’s “Tellies” were awarded to the following teledentistry innovators: Liz Best, Grants Administrator for the NYU College of Dentistry; Brittany Kinol, DMD, Owner of Miracle Dental Associates and Staci Stout, RDH, BSDH, owner of Smart Smiles.

About MouthWatch, LLC:
Headquartered in Metuchen, New Jersey, MouthWatch, LLC is a leader in leader in innovative teledentistry solutions, digital case presentation tools and intraoral imaging devices. The company is dedicated to finding new ways to constantly improve the dental health experience for both patient and provider.

The founders and management team of MouthWatch have relevant backgrounds and successful track records in dentistry, consumer products and communications. Since 2012, this team has pioneered the integration of digital imagery and communications technology in the field of dentistry. Their cumulative experience makes it possible for the company to take the lead in introducing the benefits of telemedicine to the world of dentistry. For more information, visit .

Monday, August 12, 2019

Boost Your Security with a VPN


With the near universal Wifi coverage we are all enjoying, it’s important to remember that security is always an important issue.

Whether on a phone, tablet, or laptop an open and unsecured wireless connection can be easily scanned and manipulated by criminals.  For instance, if you are sitting in the local coffee shop and checking your email.  Your email program will send your username and password to the email server.  This is how the email server identifies you.  It then creates the connection and your email downloads to your device.

However, if the connection is not encrypted it is really easy to run a program on the same Wifi connection that will grab your username and password as it is transmitted through the air.  Once the criminal has that information, they can then use it to log into your email account.  The same goes for anything you’d like to keep secure.  Office info, banking info, credit cards, you name it can all be stolen while you are sipping your latte.

Most of us at home and at work use Wifi that requires a password.  That is what keeps your information safe.  However, open Wifi networks offer no security at all.  Unfortunately not many honest people realize this while lots of dishonest people do...

So how do you combat this?  By utilizing a Virtual Private Network (VPN).  It’s an app that you install on your device that encrypts your Wifi transmissions and makes them safe from criminals.  There are many VPNs readily available.  The one I happen to be using right now is called FreeDome VPN and it’s from a company called F-Secure.  You can read about it and purchase it here.

F-Secure is an incredible company that makes terrific security products.  If you’d prefer to pick your own, just go to Google and search the term VPN.  You’ll see more results than you’ll know what to do with.  The important thing here is to simply purchase one and use it.  Having your info stolen is a huge risk and it is one you do NOT want to take.