Saturday, November 12, 2011

Apple Issues a Worldwide Recall for Some of the First-Generation iPod Nano's

 

iPod Nano Defective.jpg
Although it doesn't happen frequently, it does happen.  The law of averages states that if you do enough of a certain activity or manufacture enough of a product, you're bound to have a SNAFU eventually.
So those of you who are fighting through something like this in your life... whether it be in your personal, professional, or even in health care... remember it happens to everyone every once in a while... even the mighty Apple.
While I think we could all agree that Apple's quality control is pretty doggone good, the law of averages catches up to them on occasion.  The latest problem has affected the first generation iPod Nano.  I did a little research and this is what I found, directly from the Apple website.  If you have a defective device, this should pretty much be all you need to know.  However, even though the info below is a direct copy & paste of the page from the Apple.com website, it never hurt to check with the source in case things have changed.
Here is what Apple has to say about it:

 

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Identifying an iPod nano (1st gen):

  • It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

 

 

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